Broadway Cleaners

I don’t know what happened to our previous review. But, back in 2008, when I used to live therein Burlingame, my wife and I took her wedding dress to get dry cleaned here. They ruined it and we posted a review here. We took them to small claims court after trying to reason and work with them outside of court. But, to no avail. So, we had no other choice but to pursue legal actions.
You can read more about it here:
Hope Unilocal allows linking. Anyways, to be fair to Broadway Cleaners, they did eventually settle the suit. I think it took over a year for them to completely pay us back for the settlement including interest fees, but they paid none-​the-​less. So, there is that. Also, I had done business with them before and never had problems. I took several of my clothes and an expensive jacket to be dry cleaned there, and they came back great. If they had handled our wedding dress fiasco better and more reasonably, I would have given them 5 stars. But, that experience really tainted our views on them.
Anyways, just be wary.

This is the best quality cleaners on the peninsula. The quality they take on my clothes is amazing. They are also reasonable in their pricing and are very sweet and nice to work with. I highly recommend this cleaners to anyone looking for quality, reasonably priced and with great costumer service.

They do a very good job. Very friendly and have my cleaning done at my convenience.

A couple of years ago (probably not long after I wrote my original review, the hours were changed (open at 8 now instead of 7, and close earlier as well). Thus, this has become a far less convenient option for those of us who live in Burlingame but work elsewhere. If the hours work for you, though, I think you’ll find the service/​quality very good. And once you’ve been there once or twice, the owner will ALWAYS remember your name… don’t know how she does it!

Very expensive. Not worth the money they charge.

Used to have convenient hours, but no more. They close at 6pm now, which makes it impossible for me to pickup after work.

I will never go back to this place!!! The worst and most horrible service I’ve received! As this place is close to my work and next to my favorite Starbucks place in Burlingame, I thought I’d try them out. I brought in a trench coat to be cleaned. I picked it up on my way to a party and upon removing it from the plastic cover it was in, I noticed that there was discoloration (white spots) all over the coat and damage on the buckles. I called them right away and notified them and brought the coat back the next business day. After weeks of going back and forth to the store and dealing with the manager and the other staff, I was over it. The manager, Mike, is horrible to deal with, never came through his promise of compensation – and to make matters worse, I was NEVER refunded my cleaning fee!!! Talk about a rip off! Beware of bringing your stuff here. If I could give this place negative stars I would!

As I’m new to the area, I was looking for a good wash and fold place in Burlingame and came to Broadway Cleaners based on the positive reviews given here. I’m sorry to say that I would NOT recommend their wash and fold service based on my very disappointing experience.
First, when I arrived at the shop at 7:05 am, it was still closed, even though their stated business hours begin at 7:00 am. At 7:10 am, someone finally came. Myself and another customer were waiting outside the door when she arrived. Thankfully, I wasn’t late for work.
When I unwrapped my washed and «folded» clothes at home, I was shocked to see that none of my underwear was folded, my athletic socks and nylon shoe liners were not paired and matched, my clothes were sloppily folded, and many of my garments were wrinkled. I had to fold what was not folded, refold much of what had been folded, and will have to iron what was wrinkled. Definitely not a time saver for me, and at $ 1.75 per pound (quite steep), I expect much better service.
This was my experience. Hopefully, others have had a better one. I will not be taking my laundry back here.

This place is great! They are very fast with hemming my pants, cleaning my coats and impeccable ironing. Also, the price for re-​doing a zipper on a evening dress that i wore was soo reasonable and cheap! However, I am most impressed with their ability to get stains out. Every time I think one of my shirts is trashed, I take it in and the stains are gone! Oh, and the hours are great too!

I started coming to Broadway Cleaner’s when my work opened up an account with them a few years back. When my work decided to do business with another Cleaners, I kept bringing my dry cleaning here in preference to the better service. The women here know me well enough, they wave to me if I pass their shop or there have been a few times they let me still drop my clothes off if I miss closing by five or ten minutes. They charge fair prices and have no problems cleaning my clothes quickly and professionally. They take the time to get to know their regulars which is a rare deal nowadays.

I had Broadway Cleaners tailor 2 dresses, one was snug fitting and another was a full skirt. I was very satisified with the craftsmanship and the alterations cost 50.00 $ for both garments because I had them shortened quite a bit, one had an existing back slit and a zipper needed repair. I also used them to dryclean trousers and the job was good, 2 pants for $ 12.50. The service is good.

Convenient hours. I picked up my stuff on a Fri. at 7p. Laundered shirts were close to $ 2 and dry cleaned pants were $ 5 or $ 6. It adds up, but my work clothes sure looked great when I picked them up. Perfectly pressed and hanging neatly.
Nice service and quick turn around.

I paid $ 28 for a coat and two pairs of pants. Not bad really.
One pair of pants had a spot on it and they did not get it out. These are white pants and with my household cleaners I have been able to do a better job with the stain, although its not completely gone.
They are open late, until 7pm so that’s very helpful for me.

I like the women here. Before we had a washing machine, and while I was still in the first baby fog (it happens during the first 12 months after delivering) my husband paid for wash and fold. Oh wow was it amazing, all the baby clothing folded into neat little bundles. Our clothing was bundled on its own. It was bliss. I still go them for the dry cleaning, but they will always go down in my book for the wash and fold.
Also they hem my Jeans. We started going to them for tailoring because they were the go to place for The Shop. If The Shop sent their Ben Shermans there then it was good enough for me.

Went there recently for tailoring for the first time. I got three pairs of pants hemmed up, and two shirts sleeves hemmed up. The person working the counter seemed a little distracted, but was able to focus on me for long enough to measure expertly. She measured the pants again after I had changed, and lo and behold, all the pants were the same from the inseams to where she had pinned them at the end. I do appreciate the measure twice, cut once ethic! When I returned to pick everything up, the items were well done and I couldn’t even tell by looking that the shirtsleeves had been altered — except that they actually fit me now! Will definitely use them again for alterations, and am looking forward to taking dry cleaning over there as well. Overall, a solid, decent tailor — nothing out of the ordinary to blow me away, and I’ve tried many a tailor.
I wish they were open past 7:00, as that’s about when I get home from work and can head over there to pick things up. 7:30 closing time would be great!
UPDATE: if you get there a little after 7:00 pm, smile pretty and hold up your yellow ticket, they will open up for you.