U.S. Bank

great staff, always helpful & kind.
the people here giving 1 stars seem like the problem is with not understanding there are certain rules banks must follow. strange to come on here and blast the staff here for something that is out of their control.

I don’t even want to give 1 star! I have been coming here for 5 months, cashing my paycheck weekly. I finally got my tax refund and opened up an account. The young girl that was helping me was very nice. Apparently Artin the Branch Manager didn’t advise her or himself to ask me for a bill. After it’s opened for a week they call me and threatened to terminate my account if I don’t bring in a bill Lol I’m at work, I work full-​time and have 3 kids. I bring it in as told on Friday and because it’s past due from February (it’s March btw) he tells me he can’t use it. Really? It’s for Address verification! There’s my address sir, it was no different 3 weeks ago. Who cares if it’s past due lol so we closed the account and I will be re-​opening it in Woodland Hills with my past due gas bill lol by which both were paid last week lol Artin get a personality and a brain!

I wish there were ten stars to rate this place. I love you guys. Always friendly. I’ve never seen or experienced this consistency of stellar service anywhere. I will go out of my way to just come here for my banking needs.

I went in today and opened an account. ON A SATURDAY!!! This blew my mind! I was helped by Tigran who was great! I had gone in a while ago to open an account, but did not have a CA driver’s license yet (it was in the mail and took forever, but that’s another story). I went in a separate time and a very nice woman made an exception and cashed my paycheck since I didn’t have any money and CA had STILL not sent my photo DL. The entire staff here is friendly, knowledgeable, and genuinely helpful! They are upbeat and positive, even though they have to work on a Saturday. I used to work at a bank so I can attest to how annoying some people can be, add to that working on a weekend, I wouldn’t be able to do it. This staff NEEDS/​DESERVES a raise! I will continue to do my banking here because of the amazing service and staff!

Great place to go to, very helpful and quick service. Recently received a new ATM card. thanks

I tried to open an checking account in this location because I moved from the Midwest.
I had explained to the teller that I just moved in & I was waiting for my new California-​State ID. So I showed her my Illinois ID & the receipt from The California-​DMV for my new ID. (they will mail it to me in a week or so) They told me that they could not open an account with this information.
I told them that I was a former US bank costumer and I given her my SS# so she found me on their system. Even though I give them all this info. they asked me for a bill or mail from my current address here in California, so I said sure I will come back tomorrow.
I came back with some mail with my new address in here and my name on it, Plus a bill & they still saying that it was not enough info. So I was getting really irritated by the teller so, I’m asked her may I speak to your manager because this is getting ridiculous. She replies to me: oh he is having lunch right now inside the office, so he can not talk to you right now, so I was really?
I just said, you know what, I do not need your services any more. I can go to Chase or Bank of America, They will have time to welcome new customers.
I don’t really know why they give me this kind of service? I don’t want to play racism card because I am Latino, but they just gave a bad customer service.

If I could give them more stars I would! They have an amazing team. I have been going to this U. S bank for about 5 years and they always greet me with a sincere smile and a how are you Olivia? They are patient, helpful and effective. They treat you like a person not just another number. Thank you U. S bank team in Burbank inside Ralph’s!

Quick transaction… in and out. Teller was way helpful. Located inside of a Ralphs.