Excell Cleaners

Stay as far away from here as you can.
Dropped off 12 shirts, told 1 week turn around. Called on the following Monday, was told the machine was broken and there is no timetable of when my clothes will be received.
Asked for a call back from anybody, she said ‘we don’t do that.’ Said there is no way of having my clothes returned, and no way of receiving a refund.
Just…go somewhere else. This review is only to serve as a warning, nothing else. They’ve lost my business for good.

Not sure what the problem is. I drop my clothes off, and pick them up.
Haven’t had any issues. The cost is $ 3.05 per item. All the employees I’ve encountered have been nice and pleasant. I’am not a fan of the prepaid policy however. I much rather pay when I pick my clothes up, but for $ 3.05 I’ll deal with it.

I dropped off my new clothes, never used, even with tags attached for dry cleaning. Picked up my new dress not so new anymore. Someone undeniably wore it. It smelled like sweaty armpits and it was sadly stretched out I called to demand a refund at best but I was told to call back on a later date when their manager is in. Not ok. My husband’s dress shirt and son’s dress coat also smelled musty. I don’t know what kind of business their running but stay away. I now find myself washing everything the night before my trip. Not cool!!!

7 custom shirts ruined in the past 2 visits. Pathetic service. Asked to speak to owner and when he answered his cell he told me that he was just the driver Horrible service and a liar unfortunately. Do yourself a favor and go someplace else.

If I could I’d give 0 stars, this place is a NIGHTMARE! I went with my father to drop off his clothes everything went fine and it was on the cheaper side. But now I know that you get what you pay for. We went in the next day to get our clothes like they had said. We showed up and they told us that they had lost all 13 of our items, HOW DO YOU LOSE CLOTHES AT A DRY CLEANING PLACE??? My father was extremely upset and they did not seem to care at all, rather laugh at their mistake. They ended up calling us the next day after that saying they found 2 shirts which wasn’t even close to our total amount? Then called again and said they found everything so we went to go get all the items. They didn’t care at all about the fact that they lost the clothes and then had us wait extra day. Then we come home and realize we STILL had one shirt missing! Again they seemed to just laugh the whole situation off. This place is HORRIBLE!!! DO NOT COME HERE!!! Seriously not worth all the inconvenience!!!

For once I am glad I did not check the reviews first because I really like this dry cleaners and I’m not sure why it has so many bad reviews. Alma is wonderful, friendly and efficient. I always get in and out in a few minutes and so far, after about six months, we haven’t had any problems with the actual cleaning. Granted this place will not work if you are in a hurry – the turn around time is about five days, but the prices are right and the service is great!

BE AWARE! I guess should not have rushed to give this place a good review, I should’ve paid more attention to all the prior one stars.
I really wish I could give this place «0» stars or something negative. If anything positive that can be said, would be about Alma. Everything else and everyone else that runs the counter needs more training on people skills. The other lady just plays the blame game, throws everyone else but herself, including the owner, under the bus when I asked her about follow up. Mind you the follow up was for my missing items. For a week, every morning my husband got dressed in someone else’s work slacks! DISGUSTING! After inventory of his closet, I took back 6 pair of pants that were larger and smaller then the size my husband and wears. THEY HAD GIVEN US SOMEONE ELSES PANTS. After questioning it, they don’t know how and when this mistake happened! The discovery was back on 8÷14÷15, it’s almost a month and the owner is yet to contact me for my claim form/​inquiry. I eventually need a resolution but he can call me to at least tell me how/​if he is working on this. They don’t have a plant on site and take it somewhere far, the lady who works the afternoons tried to blame the loss on the recent fires, who is it to blame for the foul smell on the dry leaned clothes? They smell of moldy water. Change the water sometimes so you don’t need to spray the cover up smell on our clothes before you hang them up! I really wanted to support and give our business to the neighborhood small cleaners but now I know why the big guys chew this kinds of places up.

Zero stars!!! Worst cleaners ever. clothes still smell after dry cleaning. ruined a $ 100 plus item and after leaving several messages to the owner no money or cleaning fee was refunded. Owner does not even have the decency to call customer back. they should go out of business!

I always feel welcomed here. Very friendly and accommodating. Great customer service and my clothes come out perfect every time!

I am so surprise to see the negative reviews. I love this cleaners. I am hyper allergic to artificial scents, when I pick up my cloths they smell like FRESH air. Never like perfumed fragrance. The clerk remembers my name before I get in store, and prepares my cloths for pick up before getting in the door. The prices are great as well.

My regular dry cleaners closed. I was on the hunt to find a new cleaners, so I thought I’d give Excel a try. I got my clothes back the first time and they smelled like rancid mildew. I thought it was my imagination, but I couldn’t avoid smelling that awful odor as I wore my sweater throughout the day. My clothes smelled better when I dropped it off! I thought I’d give them another try. So again I dropped off some clothes and they came back with that same smell. Ugh disgusting! Never, ever again.

Horrible place guys don’t take anything over here. they steal money they lie and also when you try to speak to the owner never called you back… Ama is the person that said you can do whatever you want when asked why the owner calling me back like they are very used to do this kind of stuff.

I used this cleaners place a few times until I left them one of my items and they tried to return it to me with purple specs all over the shirt. Today I came back for the shirt as the lady promised to have the specs removed. When I saw the shirt it was worse than before! Not only the specs were not removed but I noticed HUGE stains on the collar!
I asked to speak with the owner and I was told that he will call me in two and a half weeks because he’s in Spain! Not only the lady DIDN’T apologize to me but she also didn’t offer any immediate reimbursement!
WHO WOULD WANT TO WAIT AGAIN AND THIS TIME 2.5 WEEKS TO GET REIMBURSED!!!
Yea they will clean your stuff… until finally on the next trip THEY’LL DESTROY YOUR CLOTHES WITHOUT EVEN SAYING ANYTHING!
WORST WORST WORST!!!

First time and last time i will take my cloth to this place for any service. My sweater was ruined and the cashier had the nerve to lie to my face to tell me i broght the sweater in ruined conditions. In addition, my black dress was full of white specs all over. So sad to had to write this review but lying won’t bring back customer.

Seriously the WORST. I dropped off several items and received a date to return for pick up. I returned to pick up in the evening of that date and was told they didn’t have any of my items. Okay, no problem… I’ll come back the next day. Unfortunately, when I returned the next evening, they still didn’t have any of my items.
I then waited 2 days (because I didn’t want to be frustrated) and at that time a couple of my items had made their way back. I picked those up and requested that the cleaners call me when they had the rest of my items because I was sick of going there.
A couple days later, I had not received a call. I called them and was told most of my things were now there. When I arrived to the second batch of my completed dry cleaning, one of my blouses was missing its crystal bead button. I understand that I am responsible for buttons, etc. but after everything I had been through… I didn’t need this as well! Plus, I still didn’t have all my items! I again requested to be called when the rest of my clothes were delivered and asked that they please look for my crystal bead button. I also informed them that I would not be paying full price. The employee offered me 15% off. 15%!!! I said that was unacceptable and she promised to talk to her manager.
Almost a week later, with no phone call, I went back to the cleaners. I was disappointed to find they had all my clothes at this point but hadn’t called me because they had not been able to find my button. I decided to cut my losses, take the rest of my clothes, and simply never go back there again.
ONE good thing I will say for this cleaners is that they ended up not charging me for the dry cleaning due to this ordeal that spanned over 2 weeks and included 4 trips.

I am surprise to read all these reviews. My husband has been taking his uniform, which includes shirts, jackets, and pants. He takes them every week and always gets them back in a timely manner. No problems with customer service either.

Pretty bad service, if you are waiting for the dry cleaned clothes to come back by a certain date this is just not the right place.
Gave my clothes on Wednesday, she said that I could come and collect it on monday. Went at 5 pm wasn’t ready, came back at 7 30 pm she said it would be ready by 7 am next morning. Went in at 7 20 am the store had still not opened but they have a 7 am store opens board displayed. went in again at 8 15 am and this time only got half of my stuff. definitely worth a miss.

I agree with EVERY one of these reviews. The clothes come out as tho they haven’t been touched, or smell funky! First time, ½ my order wasn’t ready when promised, the second time, I went ON MY BIRTHDAY to pick up a pair of pants I was taking on a cruise, and they couldn’t find them, the THIRD time they lost a VERY nice silk shirt! ARE YOU KIDDING ME? The girl with dark hair is always apologetic, and I think she ‘gets it’, but she needs a job too! On Monday when I went in, I told her that tho it is not her fault, I will never use their service again… she shook her head as if to say ‘I WOULDN’T EITHER’.

Horrible place! If you want to get your clothes cleaned and back to you on time, do not go there! And just like other people have reviewed, they really could care less about their customers and do absolutely nothing to compensate for their incompetence! They don’t even know what customer service is!

After a few great experiences with blouses, they ruined any chance of return business when they ruined my blouse. I dropped off a white blouse that had small gold disks glued onto the front. When I picked up the shirt, 8 of the disks were missing. I left the shirt and they assured me «the tailor would find replacement beads and fix the shirt.» Weeks passed and they did not contact me with an estimated date of completion or update on work. I called the Burbank location two dozen times, never getting any closer to an answer. Finally, they agreed to reimburse me for the drycleaning and pay for the shirt. I asked if I could have the shirt back and the cashier relayed a message from the owner: «He says he paid you for the shirt, so he will throw it away.» Ummm, ok!
AWFUL CUSTOMER SERVICE!