U-Haul Moving & Storage of Sun Valley

Lame. After looking on Unilocal for somewhere to refill propane, I called U-​Haul on Hollywood Way to verify price & that they were open. 2.99/gallon was cheaper than where I normally go so I drove over to refill my tanks. I actually said to the person who answered the phone «great! heading over, see you soon!» When I got there I walked in and said I was the one that called about the propane. The guy working there said «no one called about propane». I took out my phone and looked at the number that I dialed thinking maybe I had dialed a different U-​Haul. I read them the number they said that was their number but that I hadn’t spoken to anyone there (see photo). They said the «certified» person that refills propane wasn’t there until Monday.
Bottom line: I would’ve been fine but they admitted that they failed to tell me they couldn’t refill on a Sunday and apologize for the wasted trip but instead they chose to lie about even getting the call. Lame.

The worst experience I’ve ever had at a UHaul. While I grant that moving is never particularly fun, this location made it downright awful. I reserved a truck nearly a week in advance. When we came ON TIME to pick up our reserved truck, they didn’t have one available. In fact, all they had available were vans. So, we were forced to move my entire apartment in shifts, using a completely inadequately sized vehicle with no ramp. As a business whose sole job it is to rent moving equipment, they should really reconsider their obviously insufficient inventory and very broken customer service

Talked to the manager and they refunded me the Rental Price of the vehicle.

I want to talk about propane gas. They sell it here for $ 2.99 per gallon, with no quibbling about minimums like other stations. The price is the best I have found. So good for them. The service was polite and efficient.

worst customer service i have ever experienced.
i was rented a 17′ truck to move a 2000 sq foot house.
they told me «that truck will work fine»
i could not fit half of my belongings in the truck. them general manager never tried to find me a larger truck.
i had no choice but to use the 17′ truck and leave half of my belongings behind. the general manager also tried charging me $ 250 for the car hauler when the online price was $ 79
the general manager takes no responsibility for his actions.
i would never rent from this u-​haul ever if you can help
THE TIME I FINALLY GOT THE UNDERSIZED TRUCK ON THE ROAD… IT WAS UNSAFE/​THE TRAILER ALMOST CAME OFF THE TRUCK AND THE TRUCK STRUGGLED TO MOVE DOWN THE ROAD. I FELT LIKE MY LIFE WAS AT RISK!!!
this has cost me endless aggrivation/​inconvenience and loss of money/possessions.he would not even let me park my car on the lot while i was going to get the loaded truck to pick up the car hauler. he thinks he’s cool/​funny.
i am in the process of getting this incompetent jerk fired.
do not rent from u-​haul sun valley
this happened 12-​4-​2014

Great location and the manager (Gus) is very polite and helpful even if they dont have rental available from his store. Found me and location up the road from him with what i needed. Another plus is they are in front of Gary Brics restaurant/​bar ;)

Worst customer service. I wanted a truck with a ramp only to realize The one I reserved had none. Well, Gustavo said I might as well take it coz he is charging me anyway whether i use it or not. And yes, Gustavo Ramirez gave me the wrong truck with different mileage so my paperworks ended up with more than 3000 miles on it. Talking about a simple intown move. I have to give one star bec Unilocal wouldn’t take zero.

Only giving one star because I can’t give less. Equipment in poor condition Trailer was unsafe. Just go somewhere else

Watch out for over charges!!! They charged us a weekend rate of $.99 a mile rather than $.79 a mile on a Monday. That can add up on a 100 mile drive. Check your receipts! !!! Employee was able to correct it but imagine if it had gone unnoticed.

This was the worst customer service my husband and I ever received from U-​Haul. Everything was fine until he showed us how much gas was in the truck — ³⁄₁₆ (this is under a quarter of a tank!!). When we complained about the gas he retorted, «just bring the truck back at 3÷16». Are you kidding me?
Oh, by the way, should anyone fall under the same stupidity that this rep (Gustavo) had delivered, I suggest to steer clear. He just wanted the transaction over and done with. He didn’t bring into consideration that he was giving us a truck with hardly ANY gas!!!

Great customer service. they actually have trucks available. they don’t try to push you to purchase insurance or anything else in the store… Simple transaction of supply and demand.
On a side note: I only saw one person looking for labor work here, so that could be a negative or positive on how you see things.

Propane only — Service was very quick and employee was super courteous. Fast pay at the pump was way cool too. Great experience.

They run a scam where they pretend to have set you up for auto-​payments when you get storage and then never charge you and add on late fees. Tried it with me four times, then on the fifth one Gus, the supposed owner, charged $ 245.00 (for one month) including fees without even saying a word about it. That was the last straw, moved everything out the same day. Avoid this place like the plague.

This review is for propane only. I was fortunate to be there during a slow time, 3 guys & no other customers. Service was quick, price was about average I guess, you’ll pay by the gallon. Also, unlike my local gas station, they do have the adapter to fill your tank if it has a quick-​connect fitting.

I rented a truck and dealt with Gus, who name tag says he’s the owner & manager. Horrible customer service! They would only rent me the crappy, old truck when they had about 4 or 5 new style truck of the same size sitting right there! Even when I asked he would!
The crappy old truck they rented me was totally banged up, the driver’s side door had major gaps and didn’t seal right and the roll-​up door got stuck open and wouldn’t close because the latch got stuck.
I dropped off after they closed and when I tried to call the next day, I called several times because no one would answer the phone. If they are really that busy with customer to not be able to answer the phone, then they should be doing well enough to hire another person.
I’ll never go back there and suggest you don’t either.

Customer Service for the most part… SUCKS. I would’ve given it two star but my drop off experience sucked.
I made a reservation to pick up my truck and arrived Saturday 02/​07/​2009 at 7:00AM. A gentleman named Chris was there ready to help me and he got me going and ready to go. He knew what he was doing.
Then it got bad… I originally reserved my truck for two days. Chris told me that if I returned the truck by 9:00AM Sunday (the next day), I wouldn’t be charged for the second day. Cool… I got to the U-​Haul before 9:00AM…9:00AM rolls around and no one is there to open the establishment. What the fuck! So this guy in a U-​haul shirt finally comes to the door and says, «hey man, the guy with the keys is going to be 10 – 15 minutes late.» That’s CRAP I thought!!!
The key master (NOT the guy from the previous day) finally arrives at about 9:15AM…I’m like okay, just don’t charge me the extra day and we’ll be good. He opens the door. I say, «good morning.’ Then Mr. congeniality replies…“IS IT?» Look, I know we all have bad days and shit happens. But this dumb ass should be lucky he has a job!
So I take care of my end of the deal, drop off the truck and pay my bill. I don’t mind paying when I have to pay my due. But this U-​Haul flat our sucked!