Toys R Us

This store is absolutely disgusting! Went in to make a return right when they opened… there was candy and garbage all over the floors and in the shopping carts. Wonder what types of critters they have crawling the aisles overnight! This Toys-​R-​Us needs some major sprucing up or just a total overhaul!

This is by far my worst experience ever at a store, what should of taken me 20 – 25 minutes to shop took me an hour and a half because everything is a hot mess, nothing is where it’s supposed to be on shelf. Everything is cluttered nothing is priced or where it’s supposed to be on shields it’s 2 rows down and none of the price scanners work do everything I purchased I had to take to the front register to find out how much it was, there were no more then 10 customers in the store and no associates on floor helping anybody out! It was a free for all fend for yourself type of thing, no wonder stores are closing all over Burbank, shit customer service results in poor repeat of customers

A very clean store and had stock in toys during Christmas week! Deanna and the rest of the TRU Customer Service crew are fantastic. No issues with price matching Walmart and Target stores.
Lots of My Little Pony: Friendship is Magic and Lego Friends always in stock — and cheaper than the Roscoe Village TRU.
Highly recommended.

For it to be the holiday they didnt have much of anything. Very disappointed. They were loaded last yr. But it was less of a crowd this yr

This place is a joke. Worst customer service I’ve ever experienced seriously. If you hate your job so much and have no desire to interact with people do us all a favor and strive for more in life.

Love toys r us. Reminds me of my childhood. Used to go to toys r us regularly. We even filmed a short in our local TRU.

I went here for a bike for my son to replace his old bike that he grew out of. Mind you, I’ve already had it with Babies R Us and have decided never to go there again, after 2 out of 3 items rang up incorrectly for a baby shower and I didn’t get as much as a sorry. Back to TRU:
Positives:
–super duper bike selection (Sports Authority had only one bike choice for my son. TRU had probably 10 – 15 different choices in his size)
–very helpful worker who was very experienced in bikes
–price on the bikes was competitive and reasonable
Negatives:
–They have approximately 11 lanes with cash registers available, but not one was open and everyone was lined up in front of the customer service desk by the main door. Sure it was only 3 customers deep, but it was taking forever, then they asked for her email address, it just never ended. I spoke loudly, «Could someone please open another register?!» And they did.
–Poor management at this store, it seems no one is «in charge» and «on top of it».
–No kickstands available for purchase. Our bike didn’t come with one, it would have been nice to buy. Well, I bought it on Amazon for $ 6, but the point is they have a huge selection of helmets, why not stock kickstands too?
–One Lego item we happened to want, to put aside for Christmas, was priced over retail by $ 5; a minor complaint but a little annoying.
I think you can do better, Toys R Us!

Apparently, times have changed for the Burbank TRU in the past few years. The most recent review (before mine, of course) was penned on 4÷2÷2011. I had my first Bbank TRU experience a few days ago (2.2.12) and let me tell you… it was nothing like the previous reviewers had described.
The store was clean enough, and messy in that standard sensory overload Toys ‘R Us way. I get that. TRU holds a lot of s – t and the shelves are slammed from floor to ceiling (well, almost). But here’s the thing that absolutely blew me away: the service was spectacular.
With four small children, to say I’m familiar with the TRU routine would be an understatement of epic proportions. I’ve probably spent the equivalent of weeks (if not months) wandering the aisles with that dazed-​and-​confused expression caused exclusively by TRU’s overwhelming, um, environment. That said, if you’re looking for help… you can almost never find an employee. Ever. I know they exist on the floor (I mean, they have to, right?) but in 99.9% of my TRU experiences, finding an employee for help is like searching endlessly for the proverbial needle in the proverbial haystack.
Suffice to say, Burbank TRU is the exception to this rule. Not only did two employees on the floor stop *me* and ask if I needed any help (you’re all still breathing, right? ;), but through the course of my visit (start to finish) I actually spoke with five separate employees – all amazingly nice, incredibly helpful, and probably some of the most service-​focused employees of any store – Toys R Us or not – anywhere.
While OP is my «go to» spot, I’m starting to reconsider my decision as such. If you’re in the area and need a TRU stop, don’t hesitate to hit the Bbank Toys ‘R Us. You won’t be disappointed.

Store is messy with toys on the floor and all over shelves in the wrong places. Saw tons of clearance stickers, but no clearance prices on the item… don’t even know if they were.
They did have Caillou items and got my niece her birthday gift so YAY!
Most likely you can find cheaper prices elsewhere.

This store is so dirty… The filling in the air is as if u were standing by a pile of sand and the wind start blowing…
The sales floor associates act as if they don’t want to assist u or even be at work. Their attitudes are horrible and I felt since it is closer than most Toys R Us stores it would be convenient but I was wrong Orland Park location is worth the drive…