The UPS Store

If there were 100 Stars to push it wouldn’t be enough for this store. I must first apologize to Sal for having a bit of an attitude when he said that I wouldn’t be able to overnight my package after I called UPS Corporate and was told that I could get it shipped overnight
Here comes yet another apology for my tardiness in writing this review as I think that I had to completely get over the shock of the most AMAZING customer service that I experienced that fateful day in early May 2016.
I was rushed trying to get a birthday gift to my best friend of 40+ years here overnight. Corporate said that their last pick up at that store was 6:30 and I would be able to overnight it. I break all records trying to get there the package still in the wrapping stages. Upon my arrival there are other customers in line and I was relieved as it gave me time to tie the ribbon and put it in the shipping box. Click was ticking but at last it was my turn at the counter. Hi I need to ship this overnight for delivery tomorrow I said with music in my voice and a sparkle in my eye.
Not possible was what I heard.
The music in my voice is turning into a quiet but you must be kidding roar and my eyes have gone from a twinkling blue to a dark shade of black I’m sure.
Nooooooo!!! Came from my lips. It had to there tomorrow it’s her birthday. No was the answer that kept coming from Sal. I then called Fed Ex standing in front of him as I was desperate to get the package to my friend in AZ. No such luck with FedEx. Feeling defeated after telling Sal that I had called UPS Corporate etc. I acquiesced to sending the package to get there on Thursday. I paid my bill and was feeling really low as I haven’t acknowledge my friend’s birthday since I was 14.
Hector the driver who had been there since I arrived and I had happily said with a smile on my face, don’t leave until you get my package. He smiled and said okay. He heard the disappointment in my voice and said where does it need to go? Tucson, Az. I said in a surprised voice. He goes that’s the West Coast in UPS geography. I asked him why? He makes a call and says to Sal relabel the package we’ll get it there overnight for you. I’m leapt with joy and was squealing!
He said if your friend is as nice as you and as good looking (in a very respectful way) as you the two of you must be a pair.
In our youth we were quite a pair and even after 40+ years still are. A pair of what’s I do not know but a pair.
I couldn’t have been more elated that another human actually noticed the disappointment I was feeling and took it upon himself to help the disappointment become exuberant joy in seconds.
There are not many humans out there especially in a retail type of establishment that could care less about others feelings.
To have someone go out of their way to put a package in the front of their truck and hand deliver to where it needed to be to make that overnight flight just spoke volumes to me.
Sal of course did advise me of the additional cost that I was more than happy to pay.
I was so happy I wanted to just cry. I did for a minute.
Not only was I going to not disappoint my friend I also had been paid a nice compliment (which at my age is always lovely to hear)!
That ladies and gentlemen is how to provide customer service above and beyond.
The only company that I have found that had this level of service at over the last few years is AMAZON. That’s the prime company to be used as a business model and that day UPS KNOCKED IT OUT OF THE PARK! I will not ship from anywhere except this store from now on. Yippee! Home run,! Touchdown! Touch! A HUGE GREAT BIG THANK YOU TO Sal and Hector for making my day just wonderful! My friend received her package and was thrilled. Everybody was happy! Thank you!

This store isn’t reliable in the times they are open. They open when they feel like it and leave customers waiting outside

This is the best experience I’ve ever had at any mailbox, UPS, or FedEx store. The attendant was very helpful and informative. He had the opportunity to sell me UPS expedited shipping, but instead educated me about my prepaid shipping label and saved me at least seven bucks. Highly unusual honesty and Customer Service in any field. Much appreciated and will bring all my shipping business in the future.

quick in and out with a pre-​printed label. seems like there are always people waiting in line for something but has had no affect on me.

I have never had such a great experience in a mailing/​shipping facility. I had to securely wrap some fragile signs (glass & mirror) for transport to a wedding ceremony in Catalina, so I needed help with packaging but did not need to ship the materials. I called in the afternoon to see if this was something they could help with — the woman who picked up the phone was incredibly helpful. She checked the sizes of each sign against the boxes they had in stock so that I wouldn’t waste a trip if they didn’t have what I needed. When I arrived later, approximately 30 minutes before they closed, Sal was beyond accommodating. There were several people in line and I waited patiently while he helped each of them. He then built custom boxes for each piece, doubling up on bubble wrap (one layer of small, a second layer of large) to ensure that they were safe in transit while keeping the boxes as slim as possible. He stayed a little past closing without complaint and even helped me carry the heavy boxes back out to my car.

We went there for notary services and document delivery services. The employees were efficient, friendly and very busy. I definitely recommend this location of The UPS Store.

Good enough for a drop-​off to ship if you have everything printed and packaged and that is it. They don’t open at 8am during the week. It is more like whenever someone feels like wandering in. On top of that, no one seems to know much. Do yourself a favor and keep on driving to the next one.

Very rude. Didn’t wait for me to finish telling him what my issue was. I called Amazon and resolved it. While I was explaining what happened, Sal, said «It’s your fault, call UPS» and gave me a number, then went back to his other customer. The other lady was just as rude on the phone.

Had to return a bed frame that was too big to package… Went to the other UPS on San Fernando and they said they couldn’t help me package it… Called this place and Spoke with Sal, who said he would do his best to help me. Sure enough, he made it work! Even had to make bigger boxes just to be able to fit it! Awesome service!

Great customer service. Sal is very welcoming. Please don’t blame slow shipping on staff or the store, its not the stores fault. You should call the sorting facility and check with them. Also bring your own boxes, its expensive here.

I don’t need to come here often, but when I do I am always in and out fast and my packages never get lost.
What more can you ask for?!

Bad customer service… The good reviews on here are fakes… I’ve tried to send packages three times from here and every time something has happened… The first time the item was lost and never sent out from the store… When I looked into it they claimed I never sent anything, but I had a receipt from the day I sent it out all they could tell me is take it up with headquarters… I gave them chance two and payed for next day, next day turned into 5 days and when I tracked the package it wasn’t sent out until 3 days after I dropped it off… When I confronted the lady she told me she needed the receipt and I told her I didn’t have it and that she could not look up the info on the computer to see any information on the tracking number because it was already delivered… Chance three overnight documents with confirmation and tracking, not a fat chance. This store will no longer receive my business. I gave them a chance more than once because they were the local neighborhood store but I’d rather drive across town and give my money to someone else. Bad service, horrible customer service, bad attitude, and the store smells like cigarette smoke…

Got the job done, in and out! Heads up however, as of the day of this review, the store sign has been removed. It might throw you off, but the store is still there.

I came to trust all my shipping to them, and they have always come through for me as I have had to ship out lots of my expensive media gear. End of my story. The story I will tell is not my own, but my sister’s. She came to town to retrieve things from our childhood home and was needing to ship a lot of fragile items across the country. I strongly recommended her to this store based on my limited past experience since 2009, so she went. It turns out she ended up shipping half the stuff from here, all breakable glassware, and half the stuff from another nearby store in Burbank. She later on admitted to me that all the stuff shipped by the other store arrived broken. Whatever she shipped from this store, Sal and Sharalyn’s outfit, arrived completely intact. That was 2 years ago, and it made me more confident to continue coming to this UPS Store to do all my shipping. They have always come through for me, and now I also have a PO box here. As long as I’m in LA, this is my place to ship, and I have enjoyed getting to know everyone who works here.

The customer service here sucks. The prices are so much higher than bringing to a UPS shipping center. Mom and pop shipper who can charge any rate they want, do yourself a favor and ship straight from a ups distribution center. Crooks that just want your money!!!

Friendly service always helpful n never a long wait. .glad I have my office down the block.

I use my company shipping account for computer equipment and haven’t used UPS in awhile because most locations stopped providing/​accepting Waybills. To my surprise however, this store does! I came in just to get a monitor packaged and when Sal informed me they take Waybills, I was able to bring in all my equipment for packaging and shipment. Sal took the time to explain how he was going to get everything together, packaged everything professionally and went over the costs in detail. All I had to do was fill out the Waybill forms and I was good to go. Everyone was very friendly and I wish more UPS stores were as efficient as they were. Thanks!

If zero stars were acceptable, that would be my rating. So let’s start off with the fact that I work in the retail world as a Regional Manager. My Grandmother was calling around trying to find out how to ship my Brother’s passport to him in New York, as his job required him to head out to Paris the next day. She called the UPS Store on Victory Blvd., who confirmed with her that if we were able to get there quickly, they could have it in New York the next day before 12PM.
I rushed my elderly Grandmother over to the store, where we waited 15 minutes before being helped as the two Associates were with guests and the owner was busy pacing back and forth watching us as if she was tasking. Finally, rather then help us herself, she passed us on to the next available Associate. We completed our info, got everything all set up and paid almost $ 100 to have a Passport mailed off to arrive the next day by 12PM. This unfortunately, didn’t happen as told, it arrived a full 24 hours after that!
This caused my brother to rearrange his flight costing him almost $ 200. Now, that issue aside, we were in constant contact with The UPS Store during the whole thing to find out what the delay was, what was going on with the delivery and so forth. The entire time, not one ounce of concern or effort on their part. Finally, once everything was all said and over… my Grandmother approached The UPS Store about her concern for paying so much, being told it would arrive at a certain time and not receiving what she paid for.
The owner, gave her the run around on the phone for weeks. The transaction happened on the 27^th of November, was to arrive on the 28^th and it didn’t show up until the 29^th. She asked for a refund, as the service was not delivered as intended, which incurred other costs. As we have been waiting on the owner to «follow up» on her end, it is now the 22^nd of December. I finally called and asked what was going on and spoke with Robert. He said they would have to look into it and get back to me shortly. I gave my number, waited for a call. Almost 1.5 hours later, no call… so I call back and they seem annoyed that I am following up. I am then told since it is past the 15 days, they can’t do anything for us. I explained that we have been addressing this since the 28^th of November.
I was told the owner was out and he can’t make a decision on his own. I will have to wait 2 additional weeks to have my elderly Grandmother receive her funds back. In reading a prior Unilocal review, it looks like my Grandmother is experiencing much the same as another poster. DO NOT SHOP HERE OR TRUST YOUR PACKAGES TO ARRIVE ON TIME — You will get a run around, they will take your money and offer you zero support after the transaction has happened.
It isn’t a tough thing to do, they could take care of us, yet choose not. Poor customer service, horrible manners and the fact that is happening to an elderly woman is unacceptable…
Shame on you…

The first time I went to the store, I received great customer service. Sal helped me as much as possible; and I truly appreciate it. Unfortunately my document was not delivered on the promised date (It arrived 5 days later). I called a couple of times and I was never ever to get a hold of Sal; his wife Sharalyn kept answering. She was not assuming responsibility for the mailed document and kept blaming it on customs. Since I was not getting any help over the phone; I decided to go to the store. She didn’t bother to help and told me to call 1 800 PICK UPS; I asked to speak to the manager that was on shift and she responded «I am the store owner, what do you need?». I asked her if it was possible for her to let Sal help me instead of her and she told me I had nothing to talk to her husband about. I left the store since I wasn’t getting anything resolved. The next day I called and Sal answered; he offered himself to help by creating an investigation case and told me I was going to be contacted within two weeks.
Three weeks after I walked into the store and she was there. My father had to ship a package to Sears and she did not accept the prepaid label we had. I tried asking her what was wrong with the label but she just told me to contact Sears. Well she walked away and I approached her in a polite manner asking her if she remembered me, she answered «Of course I remember your face» in a very rough tone. I told her I just wanted to know what had happened with the investigation, and she said they had not resolved anything and that I was causing trouble in her store. She asked me to leave the store and not come back since I would just cause trouble by stepping into her store. I felt discriminated and humiliated in front of all the customers. That day I called the corporate headquarters and reported her impolite behavior.
Sharalyn Duval-​Basset, the owner of this UPS Store location has very poor customer service, is extremely rude, arrogant, crude, and impolite with her customers. She gladly took my money but was not able to resolve my problem.
All I can say is I am definitely never going back to that store!

Very helpful employees, and very quick! Made shipping my stuff hassle-​free and assisted me in getting all the things I needed to send out. :) Was shipping a computer monitor to have it fixed.