Target Optical

I am pretty sure Target Optical wouldn’t care about my review.
But i am just writing it to let others know.
Sales rep (Customer service) Moses was wonderful.
He was polite, patient, and helpful.
But the rest wasn’t too great.
1^st — The tag on the sunglasses said RX, sent to the company and later got a call saying the frame was miss labled and they could not put prescription. Had to go to the store agin to choose the replacement.
2^nd = prescription was off. Not once but twice. We used the prescription that was given by Target to get new glasses from elsewhere because it was cheaper at other place.
But since the prescirption was off we had to change the lens on the glasses 2times.
We also had to pay extra to get eye check up from elsewhere (Where we got the eye glasses) and paid extra.
This costed us extra money and extra time since we had go back and force to target and to other optical.
I wish we had never gone to Target and just went the the shop where we got eye glasses but oh well.
We leared our lesson.

After failing my eye exam from my last ambulance driver’s physical, I am now required by law to wear glasses (sigh). So I needed a place that I could afford and came here.
The eye exam at an affordable $ 59 was, I think, well done. It was rather quick; felt pretty rushed, but effective. Wished the doctor, Dr. Nguyen, spent more time listening than rushing. But my perscrpition came out perfect!
Anyways, I then took the perscrpition next door to purchase my new glasses. The selection was pretty good and the prices where just about what you’d expect them to be. However the best thing is the deals! I took advantage of the buy one, get one ½ off deal. That was great! I was able to get a pair of Oakleys and then a pair of polarized Ray Bans for ½ price, so happy! They were kind enough to help me choose a good style for me at my price range too.
The glasses took about a week to arrive. I definitely recommend this place for your needs especially if you like Target in general but do a little research and come in when there are deals.

The doctor here is amazing. The staff not so much. They can’t even give you the right appointment day. My 2 year old has an eye infection and I made an appointment for her I see the dr. The girl who answered told me it would be for today. Guess not! She apparently doesn’t know her days. And when I called the guy that answered had the odosaty to laugh at my situation.

Fantastic. To be honest, I wasn’t expecting much either– I worked for a great optometrist a few years ago and also had a separate, outstanding local practice that I adored. But without vision insurance and working inconvenient hours, I figured I couldn’t be too picky. Chose Target because the hours are convenient for someone working long days in Entertainment, and wanting to get an appt in a relatively quick timespan. Not only was it for late evening (6:30) but they offered to take me that very day or the day following. Yes please! Dr. Binh was fabulous, very quick, efficient and positive. She did everything right, and embarrassingly enough, I should’ve been in to see her long ago! Had no idea my eyes had gotten so bad. She fitted me with a new pair of contacts immediately to try out and good Lord, it was like I was in my first pair of glasses, the contrast was so stark! Then let me tell you about Moses, who is a ROCKSTAR. What an employee they’ve got there. He’s the Optician who helped me picked out the glasses, and let me tell you, helping me choose frames is basically a Herculean task because not only am I fussy but I’ve also got a face that doesn’t do well in 98% of glasses. But I’ve decided to get a pair that I actually wanna wear outside, so that meant Moses was tasked with the responsibility of utterly honest fashion advice. And he was spot on. He was funny, chill, and honest– which basically leads to the fact that, as I type this, I’m sitting in a new pair of glasses I look fabulous in. I’ve gotten COMPLIMENTS even. Because I wear them in public. Because they actually look pretty hip (now, now, youths– that’s right, I got a big-​framed pair to identify with the «happenin» crowd). And I love them. Long story short: fair price, great hours/​convenience, Dr. Bing is lovely, Moses is fantastic, and I’ll be going back. :D

Went to get glasses at target and was blown away by the customer service. Adrian helped me choose a pair of glasses that looked best for my weird face. I will be returning here when I lose or break my glasses. Ha! Remember to ask for Adrain, he is awesome. They also give a discount if you are a AAA member.

Great customer experience.
I actually got my prescription from my regular optometrist in Palmdale. I came to Target Optical in Burbank to choose my eyewear, since it was extremely recommended. I’m so glad I listened. I walked in to this place thinking the staff might not like me, since my prescription was from somewhere else. In the contrary, everyone, including one of the doctors were too kind, and helpful. I found a large variety of branded eyewear. And with the knowledge, assistance, and patience of Tracy I was able to walk out of there happy, satisfied, and now recommending this place. Thank you Tracy!

Binh Nguygen O.D., F.A.A.O. Is an awesome eye doctor. Who would have thought to find a great eye doctor inside a Target store in Burbank? She is so nice… So friendly… So knowledgable! I’m very pleased to say the least. Highly recommend Target Optical on Burbank on Empire.

Wife and I came here to get her new prescription and glasses and Moses and Dr Nyugen were really awesome, friendly, and helpful! 100% recommend coming here.

Went in for eye exam for contact lens. Dr Nguyen is amazing! She is bubbly, thorough and efficient. I had no wait time at all and I came in on a Saturday. I would recommend making an appointment though. The glass service staff were also friendly.

What a great place to get my glasses! I walked in one day, on my way to grocery shop before work and was on crunched time, so I wasn’t sure if they’d be able to see me. They got me in and out super quick and they were so friendly! I was so thrilled with how helpful they are, as well. The woman there (I cant remember her name) was so sweet and helped me pick the frames that looked best for me and even explained the monster discount I was going to have! They have great sales and the customer service is spot on. I got my glasses in 2 days, they arrived on Christmas eve, which was perfect timing for my post-​holiday traveling. I love this place and I am going back!

I’m updating from 2 stars to a solid 1. I have been waiting for almost 2 months to receive a reimbursement check from my insurance company for my glasses. I called the company and said they never even received the information from Target Optical for my reimbursement. So I called the woman that assisted me when I was shopping for my glasses and she said that she didn’t know what happened but it was «over looked» and never sent. Are… you…kidding…me? Use your judgment and avoid this place.

*AVOID AVOID*
I have been coming here for years and I have been seen by Dr. Shu. She is AMAZING but lately I have been seeing her partners. The other Dr. Nguyen is SO RUDE! She has NO people skills what so ever. When I was getting ready to leave I heard her chastise her last appointment for being late, and she was going to leave without seeing her. The poor woman was so embarrassed, and said, I did call your staff to say I was running late. I mean SERIOUSLY? Why does this woman feel she can shame people? When I finally got the call that my glasses where in, and I went in the store to pick up, I was told they were MISSING!!! WHAT!!! Where did they go??? After Dr. Nguyens lack of kindness and beside manner, I will move on to another place. The pricing here is not worth it.

I highly recommend going to this location for any of your eye care needs primarily because of the spectacular service I received from one of their optometrists, Moses. When I unknowingly arrived 10 minutes after closing, he didn’t hesitate one second to open up and help me order lenses for a pair of eye glasses. He was exceptionally knowledgeable and friendly. It’s clear that Moses goes above and beyond for his customers.

This review is based solely on my experience with Moses in optical department. I have shopped around at several other optical stores for glasses for my daughter and Target has THE BEST selection for kids glasses. 3 years now we have worked with Moses, he’s knowledgeable and patient with us.

This isn’t my favorite place to go for prescriptions but I have to say the customer service I received recently was incredible! I had ordered contacts and after deciding I needed a different prescription I asked for a refund, which turned into a full time job, however, Moses was so wonderful at helping me get a refund. He called to check in with me to make sure I received it and once we discovered it had been sent to the wrong address, he continued to work to get me my refund and called me before I ever needed to call them to make sure I got it.
It really was outstanding customer service on their part. Thanks Moses!

Got my prescription from another place and found a great pair of eye glasses here! It was about $ 200.00 less than what I had priced in other shops.
I recommend going in to see what they have. The people I dealt with were very pleasant and no pressure.

AVOID! AVOID! AVOID!!! Terrible sales department that will pressure you and mislead you. It wasn’t until after I paid for contacts that they told me I wouldn’t get them that day and they couldn’t tell me when I would receive them. I called to cancel that afternoon after finding a better option. They agreed to cancel my order and then still charged me. They never refunded me and denied that they had issues on their end. They also called me out of the blue to ask when I would come back to buy glasses. Inappropriate. No one was helpful or knowledgable throughout dealing with them. Especially avoid Anna.
Last comment: the doctors are fine.

I have been coming here for 8 years. I have always had amazing service. The glasses are stylish and the prices are good. I find the service reps knowledgable and helpful making sure I use my full insurance benefit. They are sales people and try to up sell but I am a smart person and get what I want and can afford. Dr. Hsu has been terrific and Dr. fang is great in her absence. I recommend you check it out!

Dr. Hsu is really nice and professional. I’ve had a couple issues with target optical, however. Pushy salespeople. Not calling when orders ready. Wrong prescription ordered. Very easy to get an appointment though. Lots of parking. Meh. Maybe I’ll stay, maybe I’ll go.

Every time I call or visit this Target Optical location, I get let down. Since I live closer to this location, I give it way more chances than I should. It’s consistently been lacking in quality service since I began my patronage to Target 5 years ago. Without fail they keep hiring clerks who either talk fast without using much thought, don’t understand English OR Spanish, don’t understand how their own system works or all 3.
When I get frustrated — as I always do with these people — I throw my hands up, and take a «special day» for the drive over to the damn Target Optical on LaCienega Blvd because they’re department is somehow 100 times more organized, efficient, and just plain more pleasant than the Burbank location.
(Heavy sigh)
Why can’t things be easy?