Burbank Family Optometry

I have been a long-​time patient at Burbank Family Optometry since way back to when I first moved here 14 years ago. (A lifetime to some…)
They’ve been providing amazing service from when I was just starting out in this town, to where I am today. They’ve been great working with what I could afford, even when I could barely afford rent. To really opening my eyes, (pun) to what awaits when you get your feet on the ground. Wow the comfort of daily contacts!!!
Dr. Craig Hoeft has been my main doc since day one, and Dr. Caballero has been great every visit in-​between. I cannot recommend this place enough. The service is excellent, and each and every member on staff provide a smile and make a new, emergency, or routine visit a pleasant experience.
The eyes have it! (Ok c’mon with the puns…) Highly recommended, experts in their field in every way.
I sincerely thank them all for taking care of me along the way.

The service was ridiculous. The staff was very unprofessional. I got an appointment for a fixed price. When I got there, the price all of a sudden increased. They are crooks and businessman trying to skrew people over. Stay away from this place as they tried to strategically ripp me off.

After 36 years of eye care at Burbank Family Optometry, even before they were in Burbank and located in Down Town LA, they are the best that there is, and I dare anyone to prove any differently! Low vision or just glasses, severe eye diseases or just an allergy, the doctors and staff at BFO are the greatest and i mean that.

Took my kids here. They took them in right away, I didn’t have to wait at all. Very efficient wonderful care. The doctor was awesome and kind. They are open Saturdays which made it easier for us, they didn’t have to miss school and we didn’t hit any traffic :)

First visit. Took our elementary school daughter for an eye checkup; her first formal one actually apart from the ones she gets annually at school. Arrived 15 minutes early. Everything went smoothly & on time. The office staff was efficient & polite, from the receptionist to the young lady who did an initial checkup before doctor Jim Caballero took over. He was very friendly right from the introduction through the entire thorough checkup process, & seeing off. He answered our questions with clarity & didn’t make us feel victims of what I call ‘medical upselling’. We appreciate his integrity in telling us that though our daughter was almost negligibly nearsighted, her eyes were perfectly fine enough to not really need glasses at that point (we were quite relieved to hear that!). He gave us the choice if we still wanted glasses as some parents chose to, but agreed that often getting glasses too early might lead to a greater increase in a child’s eye no. over growing years. We were also happy to know she didn’t need to come in before another year.
Will be happy to choose this optometry again for any eye business concerning my kid, my wife, & myself.

Awesome eye doctors. Have been a client for several years and just a great experience every time ! I highly recommend the HD eye photos each yr.

I went to this place for the first time a few months ago. I had been putting off getting new glasses forever — like 8 – 9 years forever!!! I was convinced that the Dr. was going to tell me that I basically needed new eyeballs. It was quite the opposite. He assured me that my eyes were not nearly as bad as I thought and put me at ease. After much deliberation, i finally chose my favorite frames within my budget and I’m on my way. The girl that was helping me tells me they will be about 1 ½−2 weeks but probably sooner. The very next day, my glasses (which were my backup glasses) break! I immediately called the office and explained what happened. In return, they called the lab that same day for me & asked if my glasses could be rushed. They also said they would call me the minute they arrived. Not being able to see very well, I got a little antsy and would call to see if my glasses arrived in the daily shipment. Everyone that I spoke to was very kind and empathetic & wasted no time in checking the shipment (even if it hadn’t been opened yet) for me. The glasses arrived much sooner than expected and the office called me immediately! I can see again!!! These folks went out of their way to help me out in cruddy situation. Much appreciated!

This office is fantastic, and the people and doctors are SO welcoming! About one month ago, I went in to get contacts. DR. CRAIG was the nicest doctor I have ever met, he answered every one of my questions and was very excited to answer them! I was nervous about getting contacts, but CONNIE was super patient and kind and talked me the whole way through it. Big thumbs up!

I just went for an appointment to get an eye exam and to replace my old pair of glasses at this facility. I was seen by Dr. Wayne and he is undeniably knowledgable and was able to answered all my questions and help me with my concerns. The staff was very helpful and friendly. As soon as I arrived I was seen ASAP, I didn’t have to wait which I loved. There was a staff member Ana in particular which was extremely helpful. She had great tips on which pair of glasses would work best for me and was very patient while I made my selection. I had a great experience and I would highly recommend this optometrist office to anyone!!!

I went to get an eye exam and contact fitting by Dr. Hoeft and he is a very nice and funny man. He did the eye exams and explained every step on the way. Bridgette was very helpful too letting me know the prices and explained everything in clear detail. She also recommended if I wanted to apply for care credit because I didnt have enough money to pay so I thank her for letting me know about that too. I highly recommend this place. A++

I recently took my 10 year old son to have his yearly eye exam. I want to mention I had a Saturday appointment and was seen within about 15 min. Fantastic!!! The staff was very nice and helpful. The exam was very thorough. The doctor took her time explaining everything. Unlike other optometrist’ Ive seen that just want to rush you out. We were then shown many frame & price options. Bridgette was very helpful and took her time. We got to choose a great pair of glasses with a fair price. All in all great experience.

I went here for the first time yesterday and met Dr. Hoeft. Parking is a little limited, but the inside of the office is nice and modern. There appears to be a lot of staff and they were all very polite and well mannered. After a 30 minute wait (not awesome), I finally met Dr. Hoeft. He apologized for the delay and told me an emergency had come up, which I appreciated because otherwise I would have stayed irritated. We then had a good conversation about my issue (my eyeballs), and I felt he gave me a strong plan for addressing my concerns and really gave me a structure for ‘what to expect’. I felt 100% clear on the services I received, how much it was going to and did cost, and I feel confident Dr. Hoeft is going to work with me on a continuing basis moving forward, which is nice.
Overall I was happy with my visit, and will definitely return. It is just really hard for me to completely get the bad taste out of my mouth when I sit in a reception area for 45 minutes (they requested I come early to fill out paperwork), and at one point I had to ask one of the ladies «what is going on– am I ever going to see the dr.»? Someone really should have updated me that an emergency patient with a problem had come– or even better– CALL ME and delay my appointment. I have a job too people, and it’s important too. So I was on the verge of 3 stars but Dr. Hoeft’s personable manner and intelligence in dealing with me pushed me up to 4.

I’m new to the world of glasses, I went here for my sunglasses in 2012 and was really pleased, however this year, I go in for my yearly eye exam in an effort to take care of my eyes. I get charged an additional $ 25 for a ‘picture of my eyes’ what the heck-​as far as I can tell a complete waste of money– please refuse this ‘service’ I had been warned of the $ 25 material fee, and this is just another ploy to take your money.
Then we go to the glasses. It’s all selling you these more expensive frames, with these lenses, because they do this and are NEW and your old glasses didn’t have this, and you want that. I don’t appreciate being taken for a ride or being told what I need. Just give me what I ask for, the new prescription with similar lenses. I don’t need the new light weight trendy whatever.
I know glasses cost a bit, I realize that you need UV protection, and sure maybe the insurance only covers part of things. But there’s just something about eye doctors, no prices are ever listed, they circle things and fill out something really fast and suddenly you’ve spent all this money.
I’m not going back.

I got glasses at Burbank Optometry in Oct 2010 and was very satisfied with the whole process… very helpful staff and timely delivery of the glasses. When I went back for my contact exam Feb 2011 (waited for the new year because of insurance) I was quoted a co-​pay of $ 60 and I asked twice on the phone because I wanted to have the exact cash. I was told the whole exam would take 30 minutes… well yes the exam did take 30 minutes but I had to wait 40 minutes to get to the exam. When I first went into the room the young lady that brought me into the room said that the fee (not sure if it is a co-​pay or fitting fee) would be $ 75. I told her no, that I was quoted $ 60 on two occasions. She then led me out of the room to sit down once again in the waiting area while she talked to someone… ok the fee will be $ 60 she said. She then did 2 quick initial tests then led me into the exam room for the doctor. On the positive, Dr Craig is very engaging and explains everything well. My prescription IS very high, I have mono-​vision and would prefer not to wear «readers». After his exam I was told to talk to the insurance (benefits) lady to give me a price. Well she said that since it would probably take more than two visits to fit me properly that the fee in addition to the $ 60 would be $ 275 up front!!! WHAT?!? I said I was not going to pay that and that is why I have insurance. She then talked to the doctor and came back and said she could lower it to $ 195 (she told my insurance company she said the «special» price was quoted as $ 175). I still would not pay that. I gave her my $ 60 in cash, got my receipt & left. Now because of this rip-​off technique I have to wait until NEXT year to go to another eye doc if I want insurance to pay (WHY am I paying monthly premiums!?)… oh, I do have a free sample of saline solution that I paid $ 60 for… I am ashamed this is going on in my fair city of Burbank. next stop Chamber of Commerce and BBB!

I have been a patient of Dr. Hoeft for over 10 years and I highly recommend him.
in response to Mary’s review: I go to Dr. Hoeft for an eye exam, but I don’t get my glasses here. I feel that Happy Eyes in Glendale does a much better job as opticians.