Quest Diagnostics Incorporated

Home Health nurses (and patients) beware: this place is horrible. I’ve had the unfortunate luck of having to turn in samples from my patients here. It literally takes no more than 1 ½ minutes to sign in, turn in a sample (WITH EVERYTHING FILLED OUT), have them check it, sign a paper stating that I am an RN and am turning in a sample, and be on my way. Seriously. Not even two minutes. The first time I came here, I waited for 25 minutes. Yep, just sitting there, with two fricking vials of blood. The longer the wait, the more potential for the sample to have issues. The next couple of times, I decided to be more proactive, and the lady at the desk (somebody I hadn’t seen before) was totally great about it and I was there no longer than 2 minutes. Same thing happened the following time.
The last visit I had is what prompted me to write this review. I had a full day on my plate. Lots of patients waiting on me. I went to turn in a sample and this bald man wearing blue scrubs at the front desk was totally rude and told me I had to wait 15 minutes. Seriously? I told him that everything was filled out, I had people waiting for me, please… and noted this wasn’t an issue the last couple visits, and it literally takes a minute for me to sign a paper and be on my way. He was a total douchebag, it’s like he was on a mission to argue with somebody that day. Mumbled some bs about policy. He kept flapping his mouth while a woman behind him came in, ignored him, and graciously helped me (I believe it is the same woman that has helped me quickly before). He was still yapping like a chihuahua even as i was signing a paper, which like I said, takes less than a minute. I told him «well i’m finished and you’re still flapping your mouth and arguing so you can talk to yourself now.»
Now, let me be clear… I’m not implying at all that my time is more valuable than all of the patients waiting in the room to get their blood drawn. I have no problem waiting in line to sign in to the computer first. Once I sign in, however, my task and interaction takes absolutely no time and has no effect on the poor people that have to wait eons. So I don’t understand why I have gotten so much attitude here. I have patients to serve as well, and I’m just trying to do my job and get on with my day in a timely manner. Please work on your customer service skills. The other location on Sherman Way seem to not be at all rude as these people. If some of my tests weren’t so time sensitive, I’d go out of my way to go there.

This is my second time coming here. Both times I left with my arm being bruised. Being a RN student I know exactly how to draw blood from a vein. And today’s phlebotomist was feeling a little too confident. Overall it took her about 20 seconds. She just tied my arm said make a fist. Jabbed the needle into my arm took the blood and done. She didn’t feel to see if she even had a vein. Ok let’s say she’s «that good» that she didn’t need to. She jabbed the needle in my arm, causing pain, and going right through the vein. Now for the 2^nd time I am yet left with another bruise. I can get the phlebotomist name once I get my results. But she was very unprofessional and not caring what so ever. Quest diagnostics should screen the employees they hire. They should train their employees and the employees should learn to take their time and be cautious. Spending an extra literally 10 seconds would have prevented brushing and pain. My visit was today April 27, 2016 at around 4:15pm and hours later there is still pain and the vein she pierced through is now hard like a rock and swollen. Unfortunately, my doctor uses quest only and this is the most convenient location. (Not like the others have any better history) Quest please do us a favor and hire experienced professional staff!

I have nothing bad to say about this place. After reading the various Unilocal complaints, I decided to go as a walk-​in right when the office opened at 7 AM. There were already 20 people ahead of me in line, but even though I was a first-​timer without an appointment, I was still out of there in less than an hour. The staff is friendly and efficient.

Who’s in charge? IS there anyone here who knows what the hell is going on at Quest Diagnostics? I think not. They should be on a quest for new management.

We made a appointment a week ago for 1145 am. Got here at 1143am sign in and still have to wait additional 27 mins. If I didn’t go up to the desk and asked, I think we would have been sitting there a lot longer. They need to keep appointments on time to make this process work

I don’t mind the self check-​in, but they should remove the touch screens and get keyboards instead. It is annoying to press the screen multiple times because the touch screen isn’t registering correctly. What is worse is the receptionist turned to another employee and mentioned how they always get complaints about the touchscreen. Why are these employees not urging management to replace it, do something about it already. Better yet, keep one touch screen for the those that have a hard time seeing and replace the other with a traditional monitor and keyboard.

Finding parking here is often tricky. Finding the office is like walking through a maze in an episode of «Get Smart». There is often a long wait here but the staff, on the whole, is good, pleasant and efficient. If you’re supposed to fast and fail to do so, expect a verbal scolding from one young staff member who will make you feel bad. Very bad. Unless you just ignore her and follow your doctor’s advice.

Quest Diagnostics is like the DMV of blood work. You wait much longer than the computer tells you whether you have an appt or not. And being greeted by a computer receptionist at 7:30 in the morning is not a great impression for any company much less one that is then going to take your blood. It’d be nice to have a smile from someone but that won’t happen. I had to take my mom for blood work. My mom has really small veins so I asked the phlebotomist if she ever uses butterfly needles and she ignored the question and said «I just can’t find her vein.» She finally found the vein and hurt my mom putting the needle in. After she was finished I asked again if she ever uses butterfly needles and she said that yes she does and I just need to request it. It was such a disjointed conversation. I didn’t feel listened to at all and it really seems like Quest doesn’t really care since they pretty much dominate the industry so they’re more interested in getting people in the door than in taking care of them. Also, this company is not tech savvy or just not interested in keeping their info up to date. Unilocal still has an old address for their Burbank location that Quest hasn’t bothered to update. So lame. I really don’t like this place but I guess the only advice I can give is to make an appt and you may get in sooner than an hour. Good luck.

I had no problem with the actual service I received. My complaint is regarding their billing. You have to leave a $ 65 deposit incase your insurance doesn’t cover the blood test. I knew my insurance would. Imagine, my surprise when I got my explanation of benefits showing that nothing was covered. My credit card statement also showed that they took the $ 65 deposit. I called my insurance company and they said that Quest coded the work wrong, so it didn’t look like it was covered. The insurance said they’d contact them and get them to code it properly. They stated that this has been a common problem with this company for the past month. Now I just need to figure out how to get the $ 65 deposit back. Just make sure you understand your benefits before you go so you can ensure you’re billed properly

I honestly don’t understand what the point of their appointment system is if they do not follow it.
Every time I come into this place I leave stressed and angry. They work the same exact hours as me, so I always try to come during my lunch breaks. No matter when I make my appointments, I always end up waiting close to 45 minutes. I understand that walk ins must be accommodated; however, they must find a better way to accommodate them. Management needs to either hire more employees, or dedicate one person to accommodate all walk ins. The wait time is ridiculous, and needs to be addressed.

I’ve been coming here for about 3 years. They used to be very good in waiting time, you don’t have to wait for over an hour. I don’t know what happened now, we’ve been waiting for almost 2 hours. They need to do something… Thanks

What is the purpose of offering appointments if you don’t attempt to keep them on time? Had a 10:15 am appointment, still waiting at 11:00am. Lady at counter says they must work in the walk ins too and that there are people with earlier appointments than me that are still waiting too.
Don’t offer appointments if you can’t keep up. I am sure you would wait for me if I was 45 minutes to an hour late… Right?

Interesting place. I got there, registered on the computer and sat down for them to call me. The computer said 30 – 45 minutes. While I was sitting there, I was observing the behavior of the staff… very interesting. Some were rude, some were very nice and helpful. They finally called me in, took my blood, I pissed in a cup and I was on my way. The gentleman that helped me (Joshua Wilson) was very nice and professional. It took about an hour for them to call me. Also, I noticed a few patients went up to the front desk to ask when they would be called since they were waiting a longer time than projected by the computer.

I’m being promoted to manager at my restaurant, Yay! I need the standard drug test, ok, I’ve done this before, no problem, I’ll stop by the lab and pee in a cup, I’m told ANY Quest diagnostics will work, great, there’s one just down the street, and another manager said he went there, fantastic. I’ll go on my day off. I get there, there’s probably a dozen people in chairs and another 6 or so in line. OK, I brought my bottle of water, I have time to fill my bladder, perfect. I check in with the computer, scan my drivers license, it populated my info, real slick. I have a 25 – 45 minute wait according to the computer. Great, I have 1 liter of water to drink, no problem. 90 minutes later, my name is finally called, «Oh sorry, we don’t do drug tests here» «What?» I say (in a really stern voice) «Maybe you should have asked me that while I was checking in 90 minutes ago! Do you at least validate so I don’t have to pay $ 10?» «No, we don’t validate» «Can I at least use your bathroom?» «Sorry, for patients only» WTF!!! Now I’m not a patient? You’re right, I have no more patience, you used it up in the waiting room for NOTHING!!! And now it’s too late in the day for me to go all the way to south Glendale or Pasadena to have this done today. Thanks for absolutely NOTHING!!!

They really need to work on projecting wait times. When I checked in my original wait time was 9 minutes. An hour an half later and I still wasn’t called. I ended up leaving as I was going to be late to work. Had I known the actual wait, I would have never stayed. «Less than a minute» on the board means nothing.

Came in today on a Saturday morning for a fasting blood test at 8am. I was in and out in 30 minutes with no appointment. Damarys drew my blood and she was as smooth as butter! I did not feel a thing and she had to take 5 vials of blood. The place was clean and efficient. The touch screen check in was extremely easy. I was dreading getting my blood taken and had an outstanding experience. Thanks!

So with everything said and done, I had worked in a lab for a few years so i may be biased.
Yes my lab slip has a lot of tests. That’s what happens when it’s your first time with a new doctor in a new state. Get over it. My phleb literally asked me why my doc wants to know so much about me… hmmm
Secondly, when you’re inputting my tests into the computer, it’s probably best if you keep your comments in your head only. Try not to shake your head as much as my phleb did.
She (my phleb) did try to crack a joke or two, but eh…
I had a 9:45 appointment. Showed on time. They called me in 15 minutes late. No big deal. It happens. But then I watched her put that I was a 10:00 walk in. I’m the grand scheme of things, not a big deal, but it just goes to show that there’s an issue somewhere…
The actual blood draw was seamless. Her technique was on point, and even though I had at least ten tubes to fill, I felt minimal discomfort.
Would I go back, yeah. It was a smooth process.

I just had one of the best appointments of my life. Fast. Efficient. Everything smelled so good. I love this place.

Horrible place! The people who work there are just plain rude. When I was registering I asked if they have someone who specializes in kids and the rude front desk lady was like, «we all do.» So then I asked her where do they take blood from a toddler and she was like «a vein.» I’m not retarded, I know its from a vein! Do not take your kids here. I rather pay a specialized place for kids than go here. They poked my 2 year old twice. Very unprofessional. Just take blood from one side but since they don’t know how they kept trying. I know that obviously a 2 year old will scream but you get blood and thats it. They took a long time and then the lady had to grab another lady to help her. It was horrible!

This diagnostic location is FANTASTIC! I brought my terrified son here for a routine blood test.
We came in the mid-​afternoon. There was only 1 person waiting in front of us. They have two computer sign-​in terminals. Super easy to use. You just enter your basic info then take a seat.
I’ve heard the recommendation to make an appointment ahead of time, but we were fortunate to arrive when it wasn’t busy.
Parking can be a bit of a pain since spots on the street are rare and the parking garages are expensive.
The waiting room is spacious, with many seats (and even a couple of kid-​friendly seats a well).
The staff is super friendly and was sensitive to my son’s fear. They took the time to ease his fears and make him feel comfortable.
The testing area is private, clean, and about as non-​intimidating as it could possibly be.
Before he knew it, the blood had been drawn, the needle was out, and he received several stickers! He felt as happy as a kid could possibly have felt after a blood test. I was happy. I will return to this location for future blood work.