O’Reilly Auto Parts

Called to ask about snow chains for my tires. The guy on the phone was kind of rude and unhelpful. When I told him I didn’t know anything about what I was doing and would need help, if one of them could possibly step outside of the store to help me with the snow chains to install them, he said that wouldn’t be possible since there were only two of them in the store. When I asked if they could just explain to me how to install them and I would be on my way, he said they could explain to me but that I wouldn’t be able to return the product if it didn’t fit on my tires. He didn’t understand my dilemma with manufacturer clearance problems and basically told me I was screwed and wouldn’t be able to return the chains if they didn’t fit. Very unhelpful. I’m taking my business elsewhere

Stopped in to get some Rain X for my daughter’s car. Again, no-​one greeted me. The place was empty. I grabbed a bottle of Rain X debugger and stood at the counter. Where did this guy go? Geez… sometimes I wonder how businesses survive without someone greeting you our being at an empty register.
Finally I peeked in the back and made myself known. Once at register again, asked if they still had the yellow bottle that you wipe on your Windows to help repel water. He took me for a walk of the product options. Finally found what I needed.
The cashier was helpful, kind and knowledgeable. It’s a great plus!
Stopped 5 to 4 because I was not greeted Ann’s I had to look for a cashier. Other than that it was a great experience.
Parking lot has ample parking. Store is clean and organized.

Needed to replace my bulb on my headlight, went in, had to wait 10mins for help, even though there were 4 of their employees there and I was the only one in the store. They were rude, they talk down to me, think they have superior mechanical knowledge. So I bought the bulb, asked if they could help replace the old bulb, they insisted non of the four knew how to replace the bulb, nor could help me out. So I asked why anyone of them was even working at a Auto Store if you can’t replace a bulb or help… Took me about 5 mins to replace it myself.

Waited over ten minutes while a single clerk, Omar, helped someone. Didn’t acknowledge that we were waiting or say he would be tending to us as soon as possible. After ten minutes, we heard him call for a worker in the back room, asking for his password. There were no other customers in the store besides us and the two people he was helping. What in the world was the guy in the back doing? It was 8 pm and clearly we weren’t just browsing around. Terrible service. Won’t be going back.

I went in to the store to get windshield wipers and they helped me figure out which model I needed and they also helped me installed them. The store manager was also really nice.

Though I admittedly haven’t been to too many auto parts shops, this O’Reilly’s branch seemed particularly small to me. I am however pleased that it is one of the few auto parts shops that are open past 6 in Burbank, because it comes in handy when you need emergency items.
During this visit, I needed jumper cables to revive my parents’ SUV. The advantage of the store’s small size is that it is easy to navigate and I was able to quickly find what I needed! On top of it all, this place seems to be more affordable than other auto parts stores, so I will definitely come back here if I needed anything for my car.

Contrary to what earlier reviews say, these guys will NOT actually install your new battery for you. They did begrudgingly lend us a wrench to do it ourselves, but I must say I’m very disappointed in this low level of service.

On Monday I was changing the spark plugs on my Prius. I had several set backs that put the project well into the night. Around 9:30pm I realized the extenders I had for my 5/​8ths were either too short or just too long. I needed something in between. Given the time, my choices for an auto parts store were dwindeling. I find O’Reilly is still open. I call them and they say they’ll wait for me. I race over there arriving around 9:55pm. Not only were they patient and super friendly to me, they took their time to show me several options to get into the tight space so I could remove/​replace the spark plugs!
Bravo O’Reilly and team! A+

This is my go-​to auto place if I need to buy something quick and easy for car maintenance. I needed coolant, so I simply asked the guy behind the counter what type I needed. A few seconds later, after inputing my car info into the computer, he goes to the storage room and comes out with the proper coolant. We pay and we go. Simple!
Thanks O’Reilly, for making it easy to shop at your store!

I’m a fan — walked in and was politely assisted by the only employee that seemed to be working there on a Saturday afternoon. He helped me look up the windshield wiper sizes for my vehicle, and they had a good selection with a good price range.
While I was there, he was offering to help carry heavy items for another customer, and was consistently polite.
Would go again if needing car parts. Has a large, easily accessible parking lot which makes it convenient to go to.

I rarely write reviews but John at O’Reilly’s in Burbank was SO helpful that I had to write something. So i know that these companies such as o’reilly, pepboys, autozone all have a reputation of ripping customers off. I must say, I have no idea if I paid a little higher price for the new battery I bought today or not but I would honestly have paid double for their service. John helped me through this whole ordeal… taking out my battery, replacing it (at no cost btw!) and helping me figure out what else was wrong and basically, saving me from loosing my sh*t and bawling my eyes out. He really took the time to do everything he could to help me. THANK YOU JOHN for all your help!!!

AJ was very helpful. I needed new wiper blades and headlight replacement. They have a handy dandy search screen to find the right size bladed and lights. I used it, but ask AJ to double check to make sure I had picked the correct ones. He looked it up and confirmed the blades and answered my questions about the bulb replacement. Very nice and friendly, he offed to put the blades on for me, he had all 3 done in less than a minute. Clean store, helpful staff, what more could you want? THANKS AJ!

In this busy world, I rarely take the time to write a complimentary note to companies that provide excellent service. I wanted to take a moment to do that.
I’ve been SO impressed with O’Reilly’s!!! They think about the customer more than the profit margin. They bring customer experience to life. O’Reilly’s team members are driven by professionalism and a genuine interest in helping the customers. It’s a dynamic, service-​driven atmosphere that I have found in no other business.
They have amazing product knowledge, they work hard to solve your issues, and they also have engaging customers as well. Prices are good and the Discounts are awesome.
Every single time I have gone to this Burbank location I have been treated like I matter no matter how small of a sale they have received from me. Each and every employee shines, but I have to give a huge standing novation to both Will and Jose who have gone above and beyond on several occasions.
Thank you for all the your help, advice, and outstanding service you have provided. I will never shop anywhere else.
If you need things done right, then this is the only business you will ever need to shop at.
Venus

The guys at O’Reilly’s are always so helpful! I usually dread coming in to auto stores based off my horrible experiences with Auto Zone and Pep Boys, but this place rules! The staff is knowledgeable and friendly. I Came In to buy a break light bulb, not only did they provide me with great service, they changed BOTH of my break lights at no extra charge. I will definitely be back for all my auto care needs! The prices are great and much cheaper than the other auto stores.

Great guys in there!!! Will and Sal are very helpful! Came in for simple wipers… Will price matched for me and Sal installed the wipers. …they were more than happy to help me out and right before it started pouring rain! Thanks so much! Oh and the wipers are awesome too!

Aside from the killer discounts on the some of the merchandise here (which you only discover after you buy them, but whatever), the service here is impressive and definitely something to write home about — which, by writing this review, I am technically doing.
First time I remember coming here was when I needed to replace the windshield blades on my dad’s car. I couldn’t figure out how to remove the old blades from the car (yes, that’s a little embarrassing to admit, but I rarely drive it!), so I asked one of the employees. He told me to bring the car to the yellow zone right in front of the store and showed me how to change the blades.
Recently, I stopped here by when I noticed the high beam/​DRL bulb on my dad’s car burned out. One of the employees came out from the back of the store to check on me and clarified a concern I had with the wattage of the bulbs that were available — the owner’s manual recommended a 60 W, and all I could find at this store was 65.
The employees here seem very willing to go out of their way to help the customers here, and I’m very impressed with that. For almost all your automotive needs, you can’t go wrong shopping here!

Great crew, very knowledgeable of parts, they even helped me install a weird battery!

I came here to get my battery charged and was helped out immediately. He took my battery to the back and within 10 minutes he could tell me how long it would take to charge full. He told me after that it would take 40 minutes and to come back.
I came back and the he told me the one of the cells are no good but the battery is still good. He did not try to up sell me anything, he just tried to help me with my problem. He also gave good information on a battery terminal issue i had. Thank you.

It just bothers me how simple it is just to acknowledge a customer when they walk in, he clearly saw me and nothing.
I found what I needed on my own. was never asked if I needed help. Paid and wasn’t even given a bag for my purchase.
I walked out knowing I won’t be back.

Luckily, when I walk in here, I’ve done my research and know exactly what I’m looking for. The guys behind the counter have always been helpful enough to help me find the things that I need, but I dont think I would ever trust them to answer questions I had about my car.