Los Angeles Marriott Burbank Airport

This is a fine hotel, service is excellent and the location works. Concierge lounge is a hit.

I had a wonderful customer service experience at this location. I came into the Los Angeles Marriott Burbank Airport lost and frustrated. I immediately was greeted by the concierge upon walking in. I explained to Dave that I was lost looking for another hotel and had a mini melt down and was crying (embarrassing I know). I was offered water and a seat while Dave searched the Internet. Thanks to Dave’s kindness and help I figured out where I needed to go. I wasn’t a customer just a person needing help but that didn’t matter. Thanks Dave, you rock!

Not happy. The name alone implies so much more. Not sure what’s happening here but I actually think I’m done with this chain. The quality of the amenities and overall feel of the rooms just missed the mark.

Very nice hotel they renew the old tower and the reception.
They remove the safety boxes from rooms so now you have to leave your values at the reception in a security box

NO! Don’t do it! Find another hotel.
I rented a suite for a family vacation. The room was very small, but that’s not my big complaint. The sofa bed was full of dog hair and what looked like a pupae shell. They gave us a new suite. The sofa bed in that one had been used and never made. I thought Marriott meant quality? Guess not. The third room was okay. However, they do not have wi-​fi in the rooms as offered, the air conditioner was VERY loud, and they charge $ 21 a day for parking. You stay at their over priced hotel and still have to pay for parking? I think paying for parking at hotels in the LA area may be normal, but still, it took me by surprise.

I wish I could split this review. The staff people are ALL GREAT! Pleasant demeanor, friendly, helpful. From lobby staff to restaurant to housekeepers, they made me feel welcome. I give the STAFF five full stars!
The lobby and conference areas are very nice.
BUT
The price was far too high for the size and quality of the room. The air conditioner was noisy as hell, rattling all the time. Come on – you can afford quiet A/​C technology, Marriott!
The carpet and furnishings were just OK. For what we paid, I would think a slightly larger room, and with two chairs (after all, there were two guests) would be in order.
The bathroom was nice and modern, I grant you.
In summary, my complaint is the size and furnishings of the room being disappointing in light of the price paid. I have nothing but good to say about the staff.

Absolute worst chicken we have ever had at a banquet. Tough, dry chewy. Shoe leather may have been better.

We left Long Beach location but decided to stay longer near Universal Studios after some Korean bbq. Only made 30mins for reservation and when we arrived, room we booked wasn’t ready; originally made the executive 2 room concierge suite but wasn’t ready. Anthony got us an upgrade to the Presidential suite with food credit. Later in the afternoon in the pool area; kids had face painting, balloon crafts, & watch a movie. Dining was pretty nice at the pool area with some friends.

The BEDS are so comfy after a LONG day of travel .
I was able to take bubble baths everyday and my room was so clean. It was sort of pricey but I truly enjoyed my stay.
We didn’t have to rent a car. We took the complimentary shuttle to and from the airport.
They even offered a ride to universal studios.
I’ll be back here again !
But the daily grill wasn’t my favorite. So eat before you go (:

I contacted their events department to inquire about having my wedding reception here. They were not helpful at all, rude, and didn’t send me any helpful information to figure it out for myself. I was really hoping to book here because we wanted to keep our reception and accommodations at the same location.

Great hotel! The staff was friendly and helpful! I dealt with Steve at the front desk a number of times while staying and he was great! Always went out of his way to help accommodate me! The room was nice with a great bed and bedding. The on site restaurant was a little spendy unless you were there during their great happy hour!!! Food was good. Starbucks coffee in the coffee shop/​lobby bar. We were here for a convention and the convention center was very nice! I will be back! And thanks again to Steve you made my stay awesome!

High Price with Low quality feel.
MARRIOTT been a name for quality for years. But recently their standard have be decreasing. This hotel will be my last stay with Marriott. Not recommended.
This hotel was listed as «Newly renovated». First impression was great! Located near several restaurant and stores. Close to the airport.
When arrived, the main entrance was blocked due to construction. Paided Parking, its not free but was slightly easy. Hotel entrance was relocation to the side of the building. The check in desk was in a hallway.
We were places In a second tower. The elevator are in the middle of a bar. Little usual walking through with kids with everyone around is drinking and being loud.
The Room: little dated, the furniture was badly worn and NO FRIDGE OR SAFE! The beds were firm and pillows were flat. The AC was a in-​room floor unit (same as a motel). The AC was Very loud.
Services: NO FREE WIFI!!! Come on Marriott, Super 8 motel has Free WiFi. Breakfast was 21 dollars! No complimentary Breakfast. Extra Towel were also comes with a price.
OVERALL: POOR.
For the amount we paid, we expected a better quality with additional services. MARRIOTT became a Low Budget hotel. WILL NOT RECOMMENDED! Invest your time, money and SLEEP elsewhere.

Terrible place. Chipped furniture and tired feeling about everything. Asked for queen and got a double bed. Person above me making a racket. No free Wi-Fi.I think the worst Marriott I have stayed at, and I am an elite member. Run away!

Great Staff, clean rooms, perfect location, heated pools and ample parking. Best part is that they are PET friendly so you don’t have to leave the little fur babies behind. This hotel never disappoints. The level of service you get here is what you expect from Marriott.

It’s been a while since my last review but I had to write about our recent stay at this Marriott. It’s located literally outside of Bob Hope Airport so it wasn’t hard to find at all, very convenient. I saw it as soon as we landed. General hotel check in time is 3pm, unless early check in is requested. I did not request an early check in and decided to roam Burbank to kill time. The «killing time» turned into me shopping and I didn’t want to shop too much while on vacation, so we headed to the hotel. We arrived a little before 2:30pm. The first employee we encountered was a gentleman in valet. He was so courteous and professional and kept calling me ma’am! He could have done without the «ma’ams» but he was very friendly nonetheless. The hotel has an outdoor parking lot, no garage, but the surrounding areas seemed safe with the neighboring blocks being residential neighborhoods. Anyhow… once we parked and brought our things into the hotel, we were greeted by another friendly face in the lobby. After shooting the sh! t for a few minutes, she directed us to the front desk which was in the center of the lobby. I worked in a hotel when I was in college, so I mean no offense by saying «shooting the sh! t.» Customer service is not an easy job but each and every one of the employees nailed it (valet, front desk, maintenance, housekeeping, bartenders, room service, shuttle driver, etc.). And… they didn’t lose their genuineness as humans and didn’t come off as robots. The front desk staff was great, even interacting with my anti social son! The room was ready for us (before 3pm!) so we took our things and went up to our room. The three lobby elevators leading up to the tower are decked out in Universal Studios-​themed pictures (Minions, Fast and Furious, and an aerial view of Universal Studios). On the way to the room, we passed a couple housekeeping workers. They even greeted us! I was amazed! After listening to all the awful stories from TR at the Parc 55 in San Francisco, it just made me realize that they just didn’t hire the right people. You go Marriott! I really appreciated the hospitality.
I booked a standard room in their Tower with a king sized bed. So, I guess you can say the room was pretty standard — bed, tv, bathroom. I liked that there was an empty refrigerator in the room. That was great for our drinks and snacks. I guess a lot of hotels are doing away with the mini bars? The room was nice but what makes a difference to me is the bed. The bed was very comfortable, and after sleeping on it for 3 nights, I slept like a baby. I didn’t wake up in the middle of the night like I usually do on vacation because of an uncomfortable bed. I always wish for free wifi at hotels but of course, I can’t always get what I wish for. Although I didn’t purchase the wifi, I believe it’s about $ 6/​day. Definitely affordable. Also, thank you for keeping room service! I know some hotels that have cut room service out, but I think that’s crazy. Maybe from a budgeting/​accounting perspective, I can see how they lose money with room service, but as a guest… it’s so convenient, and even better when great food is served!
We may make this a yearly trip Marriott. Thank you for your services!

Nice hotel and friendly staff. Staff remember my name after a couple of day stay. I utilize the lounge and gym. Lounge always fully stock. Gym is clean and have complimentary headphones to listen to music or qatch tv on machines. Will stay here again.

To Lauren, Pau and from the baggage rep, to valet to incredible Housekeeping Staff made our stay perfect. Thank you so much for making this a complete package stay!

Half way through a business trip and all is good Good location, clean spacious rooms, and a wonderful fully equipped fitness center. Self parking is kind of a pain but so far so good.

We stayed here with the family in connecting rooms for a couple days last week. Overall it was exactly what you would expect from a Marriott at the airport: clean and convenient.
Pro:
Clean
Relatively modern
Shuttles to airport and universal
Connecting rooms available
Friendly staff throughout
Across the street from airport
Easy parking
Con:
«Full» beds (not queen) in 2-​bed rooms
Tiny rooms don’t allow rollaways
Strong plastic smell from new shower curtains

Spent one night at this hotel but wish it had been longer. Hotel is lovely with friendly staff.
I was thrown off a bit by staying on the 6^th floor in room 666, but to be honest I became completely at ease after settling in and viewing my suite. Very nice, cleanly suite w/​comfortable beds. Two TV’s, one in living rm area, other in bedroom. Sm kitchen area w/​table and chairs. Refrigerator but didn’t see a microwave:-(. Shower/​tub combo.
Hotel is peaceful. Pretty quiet on late night, and I slept w/​one eye open due to rm #, so believe me I would know. LOL.
Overall I give hotel 4 stars. Not bad at all:-).
PS. Had a cocktail at bar in Daily Grill… Horrible! But bartender was so nice I didn’t want to make a fuss. My company and I just headed down to different location for drinks.

Excellent 4*, personnel très agréable et service de conciergerie excellent qui c’est occupé de tout pour notre visite du parc Universal Studio avec accès VIP.