Jiffy Lube

Great service as always. Even when busy they manage to get you out in a decent amount of time. The staff is courteous and knowledgeable and having water /​coffee is a bonus.

Great oil change experience! Robert was an amazing help. I got a regular oil change and as it was being worked on he noticed some faulty work the previous mechanics had done. He found a gas leak as well as some other issues and did a quick fix but insisted to be safe and get a tow. He didn’t charge me any extra even though he spent some extra time talking me through the problems and potential solutions. Realizing his only duty was to change my oil, I am very relieved he cared enough to spend the extra time. The gas leak is very serious and I am glad to be safe, thanks to Robert’s quick thinking!

I went to Jiffy Lube on Victory Boulevard to get an oil change. Abraham was prompt and extremely friendly. I got in and out very quickly which was awesome! It was also refreshing that he did not try to sell me any additional, unnecessary upgrades, which sometimes is the case. As a female I’m always leery about getting ripped off but this was wonderful experience. I highly recommend and I will be going back here again in the future. Thanks Abraham!

I definitely wouldn’t recommend this place. I’ve had an oil change done in January of this year and come to find out, when I did my oil change in March, the Burbank location had overtorqued and rounded out my oil drain plug. So now needing another oil change the end result is that the drain pan will need to be changed because they cannot save the drain plug. Dealer quoted me $ 400 & second estimate came in at $ 300. I have no choice but to go with the $ 300 quote.
So i filed a complaint w JL corporate. A day later a customer resolution guy calls me and ask if i can get a hold of the old oil pan. Thye want to check it out. So i went to the mechanic and searched several trash bins but no luck. I called the guy back to advise and havent heard from him in about a week.

This is the most amazing Jiffy Lube location I have ever been to. Everyone was extremely polite, professional, and extremely helpful. My car was filthy and they still wiped and cleaned the windows for me. The waiting room was very clean and well tended. It was a very relaxing experience getting my car taken care of here. I wish this location was closer to my house!!!

Quick oil change! Everyone was very friendly too. Although the did offer me extra, non-​urgent services, they did not try to pressure me into getting them, like in other places. I was also very happy to find the coupon here on Unilocal,it saved me $ 10!

Mechanics got oil all on my interior. Tried calling for several days to see what the protocol was for getting it cleaned. No one ever answered the phone and there was no answering machine. So I just went over there anticipating they would have some proper cleaner to fix the issue. When I arrived, I asked if they had a phone. She said yes, but they just got it hooked up. I explained that I had been trying to call for several days. She said the phone is in the back office and no one can hear it ring. What a way to run a business!
She was nice and tried to scrub the oil out of the fabric, which was just wearing down the fibers instead of lifting the stain. She asked me if I «wanted it all the way out.» No, please leave some so I can remember this moment we’re sharing. «Yes, I’d like it all the way out.» Left my number for the manager to call me, which he never did.
It’s a shame because the guys who did my oil change and the girl I dealt with were very pleasant… it just seemed like a lack of resources to get the job done right. No phone, no training on removing oil stains, no proper product to use and no managerial involvment.

On a busy day, Abraham was great, i told him i only had an hour and he took care of my oil change in less than that!

These guys are great. I pulled in and they topped off all my fluids checked my tire pressure and I was on my way (I still had some time before my next oil change).
Abraham and Antonio were very helpful, efficient, and friendly!

I would not recommend going to this place, I had a terrible experience. I Spent a lot of money there just to find my car smoking later that night. Edgar the manager, I guess, was so elusive with me. It took DAYS of me calling and calling and him giving me false times to finally get the issue that THEY CAUSED taken care of. Very shady. Had to deal with this right during the holidays too. It’s a shame that you think you can trust such a well known company just to be put in a situation like this.
Now I am realizing I should have listened to the prior Unilocal reviews (all terrible). Just don’t go here

I was told upon arival that the oil change would take 30 to 40 minutes. After being ignored for almost 20, someone finally checked me in and then said that the wait would be 40 minutes to an hour. It took two hours. I was given no updates. I felt pressured into buying a filter that I just replaced, and the maintaince light was left on in my vehicle. I can’t honestly think of anything positive about my experience. I do not plan on returning to this or any jiffy lube.

I got my oil changed from this location and the customer service was great, however, about a week after I got my oil changed, I was driving on the freeway and my car started smoking. I pulled over and opened my hood to find out that the cap for the oil tank was completely off, and it had fallen down into my engine. Oil had spilled EVERYWHERE, it was a terrible and expensive mess to clean up. I’ve been here before without any complications, so I wouldn’t say you shouldn’t go to this place, but just take this as a warning as to what could happen.

Super helpful and efficient! My tire light kept going on and they refilled my tires and checked it out for free! Can’t beat that. Everyone was really friendly.

I was here in July and the service went as usual, but my oil light came on two days ago so I popped the hood to add a bit before I go for my next oil change. I see that the cap for my oil filter is missing! I never look under my good seeing as it’s a 2013 car so everything should be working perfectly. I live in canyon country and only came here out of convenience because I was in the area. Now I have to buy a new cap! There could have been oil being tossed around under the hood and perhaps damage the car in some way.
Also the phone number posted does not work. It doesn’t even ring so I can’t call them to say anything!

This is supposed to be an express service but waited over a hour to get an oil change. It wasn’t even busy, just seemed like the workers were taking there sweet time. Only two cars besides mine with 5 workers. i don’t understand why it took so long.

I brought in my Toyota Corolla for a basic oil change. When I got back to work I realized that while at the jiffy lube one of the employees had broken the door handle while working in the car! I called the jiffy lube and was promised that next time I came in they would «take care of me…»
I ordered the replacement part, $ 10, and spent the time to fix it myself.
I came back a month later with my pickup and expected to get «taken care of». Manager remembered me and only offered $ 10 off. I explained that didn’t cover the cost of the part, and that surely she could do better than that, she held her ground at $ 15 and lost a customer.
You can get better service elsewhere.

Not jiffy at all. Took about 1.5 hours for a basic oil change. Nice guys but so slow.

Unilocal Check-​in $ 12 off for Signature Oil Change ($ 39.99). Pretty good deal!
Including oil change, check all the fluids, vacuum interior and clean exterior windows.
They open at 7am most of the days. I arrive around 7:20am, 2^nd customer, in less than 10 minutes… more than 5 cars show up. Only take about 20 minutes for them to finish the service. Very efficient!
Edgar is the staff who is helping me. Very professional and friendly. After they inspect the car, he will come and tell you what are the recommendation services. No pressure whatsoever.

This was probably the worst service I have ever experienced at a Jiffy Lube. Don’t get me wrong, the guys who were there today were nice, but the service was not top notch.
I wanted an oil change, the first guy approached us and told us it’ll be over an hour wait. I think he was hoping we would leave. He said they were understaffed today, and I totally get how that could be overwhelming. So we were going to go get our other car and leave mine there so they could take their time and get it done while we run other errands. When we told them we’ll be back, the other guy said we don’t have to leave and they’ll take care of it. We still walked across the street to the local Subway so that they could take their time and not feel as pressured.
They brought my SUV in and started working on it. We went to Subway and ate. Some time passed, I turned around and was surprised to see my SUV was already parked in front of the Jiffy Lube. I thought wow how great, they’re done already! We were surprised and impressed and walked back. The guy charged us for our services, went down the checklist of what they supposedly did. He briefly mentioned a «gas leak on arrival» but didn’t go into detail about what was done about it or what I should do about it. These guys really just looked like they didn’t want to be there. I said, «a gas leak?», and he said «yea a gas leak» and left it at that without any additional information. That made me not even want to question anything and I honestly just wanted to leave.
Then he just walked us to our SUV, put the next oil change sticker and that was it. Now I’m no car expert, but I do have some expectations based on my past experiences at other Jiffy Lubes and car shops like it. They didn’t show us our oil level with the dipstick. They didn’t clean our windshield or vacuum the inside. When they charged us, the worker read everything on the list and said they did everything on the list (check lights, top windshield fluid, vacuum, etc). When we got in the car and drove off, it was clear they didn’t do any of it. So I doubt that they did any of the other services.
It’s the day before the 4^th of July so I really wanted to give these guys the benefit of the doubt. I would have rather waited over an hour for them to do the job right instead of them doing less than what we were expecting.
This was the first time I drove away from any place saying that I will never come back ever again. Money not well spent.

Great experience!
Got into, got out. got thrown a bunch of discounts (they mentioned the Unilocal discount before I had the chance to bring it up), they have water and refreshments, cleaned my windows and hovered the carpet, check and refill some levels of stuff I should really pay more attention myself. Really good experience