Enterprise Rent-A-Car

Horrible. Cheaper rates for my area, but customer service is poor. I found that the workers were more attentive when picking up a vehicle. When waiting on a shuttle back; I was offered an immediate ride by my service person. False promise, I waited for 45 min. After I located the shuttle driver, I noticed the vehicle was about to leave I had to speak up in order to get a ride. When I told the driver I was 3 – 4 miles away, I was given a look. What’s that about? What’s this place of business about? As a US veteran I have been using Enterprise for over 16 years. It sucks that their costumer service is not good.

TERRIBLE. AVOID AT ALL COSTS!
Chances are very good that they will NOT have your car ready when you arrive. Even if you have reserved a car way in advance. You will be waiting!
I was waiting with several other people who were very angry, as they should have been. I was told that my car would be washed and ready to go in one hour. I didn’t want to wait so I told them I’d come back later that day. I arrived about six hours later and the car was not there. I waited another HOUR and finally the driver arrived with the car but it was filthy and had no gas in it. It looked like someone had driven it through the desert and back. Unfortunately, I was already late for a meeting and couldn’t wait for them to wash the vehicle. On top of it, the Enterprise employee had an attitude with me!
To make it even worse, they charged me for an extra day and laughed when I asked them to take off the charge. Unbelievable. It wasn’t the cost of the extra day that mattered but the principle behind it. There was no way in hell I was going to give these people any extra money!
Trust me, don’t go! Don’t do it! Save yourself!

Didn’t have a car ready when I got there. I had a double upgrade coupon and even with that all I received was a dirty stained very worn out Impala. The guys were all friendly but my car was incredibly disappointing and gross. I would not rent from this location ever again and I will look to other rental car agencies before I would look at this one again.

I had a great experience here! These guys went above and beyond their call of duty to help me get on my way. They could not have been more helpful. Will def be back! Thank you so much for down home helpfulness!

This is the second time I’ve had to use this location. Both times it was because I’ve had to take one of our cars in for auto body work and so our insurance company sends you to this rental. The first time, the sales guy asked me to pick any van I wanted. I chose the one I wanted, oh wait — that one has a ding so you can’t have that. I gave my second choice only to be shocked when that wasn’t the one he gave me — the very lowest end model they had is what I wound up with for two weeks. He pushed and pushed to get the insurance — which my insurance company said NOT to get. He wouldn’t let up — even told me if I got their insurance I could go for «joy» ride with my husband — seriously?
Second time, I bring my husband with me so I didn’t get railroaded with the insurance pitch — which NO ONE needs. He tried with my husband but this guy backed off after one try. Then, hands me to the key to the car we chose and we head out. This time, we get home and realize that they didn’t give us the clicker for the car but it’s too late because they close at noon on Saturdays and so I have to go ALL weekend without being able to lock the car — cause if you do try the ALARM goes off. Nice! I call back on Monday and they said some cars just never come back with the clicker — really? How are you supposed to LOCK the car? So, now I have to go in there and get a whole other car and go through the whole insurance sales pitch again. Sorry, but don’t go here. They are pushy and poorly organized!

Guys Jason was amazing. I had my car for 18 days. He took care of me since day 1. Amazing service from Jason. Whoever reads this make sure to see Jason I promise u he will take care of you. Whoever his manager is make sure to give him a raise. Thank you for taking care of me. A+ service thanks you.

Always rent there customer service is always outstanding. They know how to take care of there customers.

I had an amazing experience coming into this location. I got into an accident and I was told it was going to be at least three weeks before I got my car back. From the moment I walked in Bruce Lien was very helpful and understanding of my situation and helped me get the best deal possible. In this stressful time he made it that much better, I truly appreciate the help and effort that I received.

I rented a car in Jan 2106, and i denied any kind of insurance on the car. Days later I found out that I was charged for the insurance and questioned them about it. They denied charging me for any insurance.
I have been trying to get my money back since then. The staff either dont know their job or they intentionally charge people extra and denied charging.
Will not return to this location if ever am
To rent a car from enterprise. I rather go to other companies to rent a car.

Ask for Jason– he is the best! I rent all the time all over he country and he is by far the most impressive rental car agent I’ve ever dealt with!

The staff was very courteous and provided me a few different vehicle options. I was also advised that I could return my vehicle to a different location which turned out to be very convenient.

Still sitting here at 12:15 waiting for my 11:30 pick up from Enterprise. I hope that I make my flight.

This location has the worst customer service ever! They are so unorganized and have their clients waiting really long! I had booked a reservation for a rental car a week in advance and when I showed up to pick up my rental they did not have a car available! They had me wait only to give me a really small car, that was super inconvenient, they asked to come back in the next day to exchange for a medium size vehicle and again they did not have it available and they made me wait a long time. Avoid coming to this location.

I had a very bad experience last summer. Since I’m still bothered by it I guess I’ll write it up.
I called the 800 number and was told this location would have a sub-​compact, which is what I wanted. I got there and Ashely said no sub compacts available. The garage and lot were filled with cars, including sub-​compacts, but Ashley said they all had manufacturers recalls and couldn’t be rented. According to her, there were only two cars available, but boats. In addition, the rental price was $ 29/​day. My insurance covered $ 30/​day. She said insurance companies would not pay the tax. She also said she would call me if they got in the sub-​compact I was looking for.
A few days later I called them, got Ashely and asked her to clarify that it was insurance company policy to never pay the tax. She said that was the case. I spoke to my adjuster who said that was a lie. As long as the bill doesn’t exceed $ 30/​day they’ll pay the tax.
I went in the following Saturday and ended up speaking to a guy who was an asst. manager. I told him about the tax scam and he agreed to include the tax with the rental and only bill me for $ 30/​day. I also asked if they ever got the sub-​compact I wanted in and he said yes, they had just rented one earlier that morning. He didn’t know anything about Ashley’s B.S. promise to hold it for me. He did say that they always try to get customer’s into the «best» car they can. I had a very hard time convincing him that a sub-​compact, which rents for less than the full-​size I got stuck with, was best for me. In his mind, more expensive was best by default. He did grudgingly agree to give me a one day free rental on the sub-​compact I wanted to check out when they finally got one in. At this point I just wanted to get this ordeal over with as little contact with them as possible.
So, the scam about insurance companies not paying for tax as a matter of policy is disturbing. Perhaps Ashley just made that up on her own, but I strongly suspect she was coached to tell that lie. Clearly, they want to rent the most expensive car they can, and they don’t, obviously, get any income from the tax collected. Not hard to figure out why I was only allowed to rent a $ 29/​day car when I came in.

Worst costomer service, high insurance price per day, for rent sedan for 5 day i did pay 550.00, it take 15 min until some one drop me off to my place,

Customer service was good, but the car situation was another story. I waited forever to get put in a car and we went through 3 – 4 cars before I decided to take the car that was past empty. Two of the cars that they showed me were very dirty. The car I ended up taking was past the empty mark so I had to go get gas before I could get to work. There was a warning light on when I picked up the car and it stayed on the entire time I had the car. Also the windshield looked like it was cleaned with a dirty rag. This location is too small for the volume of business that it receives.

I’ve used the 110 S Victory Blvd, Burbank several times & have always had great service.
I love their pick up/​drop off arrangements, so it’s easy to handle the pick up/​return.
I recommend joining their rewards program if u frequently rent cars.
Special thanks to Devon, and Daisy, for their professional help!

Kevin at Enterprise was friendly and amazing! I was referred to him by my auto body shop mechanic. He was super hospitable, and was quick to acquiesce to whatever I wanted in my replacement rental car while my own car was in the shop.
He made sure that I didn’t have to pay out of pocket per diem, by getting a car that exactly matched the $ 30/​day that my car insurance company was offering to pay.
He knew I really wanted a car that had satellite radio, but there were none in their inventory at the time. He allowed me to come in later that evening to swap out my original rental for one they had gotten later in the afternoon that had it.
He even offered to give me an aux cable when I found out days later, the bluetooth in the car wouldn’t play the audio from my phone’s GPS. Everyone else I dealt with was great too, but if you go here, make sure to ask for Kevin.

This is a review on the customer service only. This store has the worse customer service I’ve ever encountered of any rental place. I called to request a pick up and was put on hold while they gathered information for 15 minutes while suffering through their advertisement on loop playing through my phone. I finally hung up and called again at which point I received the information I requested immediately which makes me think they simply forgot me on the line.
Prior to this they once questioned the legitimacy of my moms license despite the fact that she’s rented from this store every time she comes to visit me. I’d rather go to the one in North Hollywood than deal with them again.

Picked up a rental car today. They gave me a car from Nevada didn’t think much of it I took it home and parked it until I needed to use it. When I did drive it I started feeling sick it smell like cigarettes but this is a non-​smoking car. But after driving it to a few stores I couldn’t handle the smell anymore I had to take it back in and get a different vehicle. The car is not only noted with stickers all over as non-​smoking vehicle but there’s a little melted spot next to the shifting stick.
I go back again and they give me another car from Las Vegas and the carpets all tore up by the door. The replacement car is a down grade not on the level of the car originally received. I was told to come back tomorrow.
Depending how they treat me tomorrow I may change my score but currently I think it’s bad customer service to expect someone come back three times.
I would not recommend this location to anyone at this point.
Tomorrow is here. I was provided a nice, clean, non smelly Mazda sports car, loaded with options. I am sure 98% of people would love it. However I have a back injury making it’s extremely difficult for me to get in and out of this car. I personally would have preferred the Toyota the agent was going to give me. But the manager was so excited to provide me with this cool car he held for me. I didn’t have the heart to complain again. He was so happy and you could see that the agents liked this car. I can handle this for a week. Good thing I don’t drive much. For today I have to give them 4 only because they didn’t check to see what type of car would serve the customer best. My Only request was a backup camera like the first car had.