Chase Bank

Worst. Far too understaffed!!! There is one teller and one «bank associate» in today, yet there are 9 customers at most times… Me? I’ve been sitting here waiting for almost 50 minutes and no one has even looked at or acknowledged me, even though I was told to have a seat in the lobby and wait for an associate. This is ridiculous.

Love this branch! All the employees are prepared to help and answer all my question, they work fast, and they’re always kind. The manager is beyond kind, Lucy is always there to greet and even help clients! Everyone has a smile on their face, which is always welcoming.
Definitely my go to bank when needed!

I wish I could give them a ½ star, damn!!! One of the worst bank I had ever visited. Unprofessional staff by all means. This bank is good for quick cash and deposit. If you have loan and other business related quest DO NOT GO THERE. Chase is competing with McDonalds! They open so much banks around town and they have to fill the banks with something! Right? I called that poppets. This branch is one of them

Normal Chase, Stupid Lines on Friday and Saturdays and with the curve in the driveway, people seem to drive stupidly on the blind corners.
Be careful and park near the Radio Shack instead, as long as you are not carrying several Benjamins.
I’ve been approached by at least 3 solicitors while using the ATM. I didn’t like that.
There are other local Chase branches that I prefer to this branch.

This is the Chase location by my work place. The tellers and personal bankers are super friendly. I generally use the ATM but have gone inside a few times and never have any issues. The lines are not long and never had a bad experience.

First the parking for this bank is behind it in the parking structure. There are only 5 dedicated for just the bank with 2 of them for handicapped.
So if no spots, then you will have to find one within the parking structure that caters to all the shopping, restaurants, etc in the area. Secondly you need to walk down some stairs in the rear of the building where the bank is located in then walk around the building to the front where the actual entrance is located.
So far everytime i have been here, hardly long lines for a teller. Fast service. ATM’s located outside for when bank is closed.
Overall, nice banking experience.

Ahh, yes… an update.
I got a call from this branch and forget the total lack of cohesion and professionalism from what sounded like a drunk 10 year old kid, basically he wanted to notify me he received a rollover form. Long story short he sounded like he didn’t know why he called me and I had to ask him many times what he wanted. He wanted to let me know what chase had to offer in investments. Sales. Great.
Fast foeward two weeks and I call chase corp about once a day to see whatcthe hold up is with my rollover. They dont have in their records that they received any forms or anyone spoke to me. They say they will call back and dont. They say they will check but dont.
Why did we bail them out? Banking needed a reboot and instead we have a few more years of the frozen screen to starw at as nothing gets done.
Cr edit unions are where its at and im glad… so problem free with loans, accounts and other things. It reminds me of the earlier times of banking when you knew real people who were really helpful… and not in the mcdonalds employee gave me extra catsup kinda way.
Chase is horrible and this branch is the best example of why. If there is one thing this branch is consistent with its poor customer service and a total lack of professionalism. See my priorrviews for more details.

Good bank, friendly staff, make deposits using the ATM!!! Nice!

I usually stop at this Chase bank when I go to the post office… the service itself is great.
Why am I giving one star then?
One of their employees «A» send a handwritten personal note to my boyfriend’s house!!!
I am not kidding… he showed me the note and agreed with me that it was totally inappropriate!
We love this bank but I mean… seriously??? What was she thinking???
BTW: She even signed it saying” yours Truely «A”(she misspelled truly) …

I needed to make a quick withdrawal the other day and this woman from the void of cubicles approached me and asked if I would mind letting her help me with my transaction.
I went along with it and followed her into the void and the minute I sat down she pulled all of my information up on her computer and began going through all my accounts. The up-​selling at Chase Bank is getting ridiculous.
She wasn’t really prepared to help me with the transaction, she needed to take my ID to the teller and have them do the actual transaction. It could’ve been easier and faster to just get in line and wait for the teller myself. I would’ve avoided all the additional questioning — do I have a mortgage, do I have children over 13 years old, do I have direct deposit, am I signed up for overdraft protection, do I have the chase credit card, etc.
Unfortunately for her, I have all the products I need from the bank and I answered every question of hers with the simple yes or no. There wasn’t anything she could offer me that I needed or I already have.

Lines here tend to be short because most people don’t know that they have full service inside (or so it seems). Staff seem friendly.
ATM outside between it and the Elephant Bar.