Bank of America

I have never had a great experience with Bank of America but this time I was pleasantly surprised. I had to deposit some money in to a friends account and I was helped by Ludwig. He was very friendly and helpful. What a great guy! Thanks so much for all the help.

Management refused to count the money on the machine that counts it for them. New staff was great, friendly.

Worst customer service ever. Every time I come here I feel I waste my time. No one is helpful and it always takes a ridiculous amount of time to complete a very simple transaction. I will be transferring to a different bank immediately.

Bank of America employees can hardly be defined as human any longer. They are the undead. Wandering lost souls zombified by the crushing bureacracy of The Bank. Every BofA employee you have the misfortune of encountering walks the earth with dead eyes which, like fine wine paired with aged steak, perfectly compliment their lifeless, soulless facial expressions.
For a BofA employee, every hour of every day at the office might as well be 6:00AM on a Monday morning after a 3 day weekend. They hate their jobs. And because of this they subconsciously hate you, because you’re causing them to do their hateful job. They will do the bare minimum to get you to go away, so they can go back to staring at the beige walls and brown floor tiles until the day is over. When they see a customer walk through the door, a little part of them dies. For they know they must take action to get you out of there, but that would mean saying something. So while you’re waiting in line, they make small talk. «Did you hear about our new ATMs? Let me show you our new ATMs.» TRANSLATION: «This machine that we are still calling ‘new,’ which was invented in the 1970’s is the fastest way to get you out of my face. And since you’re too dumb to stare at a screen and press some buttons, let me show you how to use it so you can go away.»
If the small talk and fierce commitment to doing the bare minimum are not enough to get you to leave them alone, then they will default to redirecting you to some other soulless zombie who will repeat the process. «Here’s a toll free number to call to reach someone who also doesn’t give a rat’s ass. Be prepared to hold for half the day, only to be transferred to another zombie who will transfer you again. By the way, did you hear about our new ATMs?»
Those who can’t make the cut at the DMV work at BofA. Parents, don’t let your children work here if you love them.

They have a drive up ATM! ‘Nuff said!

I used Marie L. to get pre-​approved for a mortgage for a new home, and let me tell you, this lady knows what she is doing! Not only was she professional, courteous, and prompt but she was able to negotiate an even lower rate for our mortgage.
I know that dealing with lenders can be a hassle, and extraordinarily difficult. However, if you put yourself in Marie’s hands, you will not be disappointed. She is thorough and prompt, and has a wealth of knowledge she can share.
Thank you Marie, for your exceptional service!

Average banking experience. Nothing special. Very much another number. Too bad personal has been taken out of «personal banking». The long line of unsmiling faces of customers holding their transaction slips of paper made me think of a stereotypical Russian bread line.

I usually don’t have any problems cashing a business check with the home bank listed on the check. However, Bank of America became that one exception.
I was required to submit my thumbprint on the check, and was charged a $ 5 fee to cash my check. I also remember the high fee I was charged to use their ATM for a cash withdraw. It was a $ 4 fee at their Chinatown location.
I should have used my own bank, but Bank of America was the most convenient location. I will avoid Bank of America for future use!

No drive tru?! Not sure if this is normal in LA but I can’t go to a bank that has no drive tru. I realize maybe in just a but lazy but most of my transactions are just a quick withdrawal from the ATM since I can do so much with the phone app.

uummmm… drive-​up/​drive-​thru ATM’s :)
never need to see a teller :)

LUV the convenient drive-​up ATMs.
Lots of parking in the rear and every time I have been there it has not been that busy so I have always breezed right through to a teller.

BofA either has really big parking or no parking on some of their branches. This location has a really big parking lot with a big venue as well. The people here don’t seem too friendly as opposed to other branches I’ve been to… either that or I came on a bad day. However, I do LOVE there are so many ATMs on the front and back entrances PLUS drive-​up ATMs too!

Love this bank. The location is awesome there is always parking. The parking attendant is always nice. I Love that there is never a long line when I go in. Customer service is always great, they always are nice and helpful.

Great little bank for when I need to make a quick deposit or withdrawal! lines are never too long! no complaints!

Great BofA location with 4 walk up ATMs, 2 drive thru ATMs and a very large parking lot. Big interior with plenty of teller windows as well as a friendly staff. Nothing to complain about with this location.

the worst customer service I have ever seen in the bank. I came today and asked for help. And that woman said I have to call the number on the back of my card. I was like really??? I know I can call to the customer service but in my case I need to talk to a living person to get help. and they just give me the phone and told me to call the bank. to weird. I came to Bank of America to Call bank of america. thanks God I left that terrible place and went to Glendale location where very nice lady Nelly helped me out.

Have been coming to this bank/​branch for over 10 years now and have zero complaints. There are always a ton of tellers and customer service is spot on. There are ample ATMs (4 walk up and two drive-​thru), a parking attendant and an armed guard during business hours. Way more features than most banks out there!
5-​stars: «Woohoo! As good as it gets!»

It’s a bank… in Burbank…
My dealings with them have always been good, no real complaints.
I have switched to a Credit Union were you are treated a bit better.
The ATM is convenient, the location is convenient, plenty of parking.

Wish that I would have never run into that Teller asking me for two forms of ID… when I bring myself in here all the damn time. And stop asking me if I want to open an ACCOUNT… Hell to the NAW! Love the Security Guard and the Parking Attendant… they always speak and are pleasant.

Nearly always plenty of tellers. Service is prompt and courteous.
Sure is ugly on the inside though.