Chase Bank

Wow! Just went in to withdraw cash because I needed it in $ 10 bills.
The ‘teller’ asked me how I wanted my cash, I said ‘my I have it in $ 10 bills, please?‘
He counted out my money in $ 20 bills.
I looked at him like ‘WTF?’. He confirmed the total amount of my withdrawal. I said ‘yes but I asked for it in $ 10s’
He stared at me blankly. No attempt to fix it or apologize.
Wow!

I don’t think it should take 2 hours to open a checking account? But this bank did. They are normally pleasant, but it just takes way too long. Rest assured most of my operations would be done in an ATM or online.

Great location! They have the new machines where you can get different denominations of cash.

This chase branch only have atm machine deposit now. The workers that work here will ask you what you are doing here, if it is to deposit they will take you to the ATM machine to do your deposit.

Joe is awesome. As far as everyone else… they love to give customers a HARD TIME. Terrible!

If Joe did not work here — this would be zero stars. I u need help, just ask for Joe.
As far as Chase bank goes, I find that corporate service horrible. My checking account was hacked. Not their fault. True. But they blamed it on me, and said that I must have caused the situation By using Their software at a coffee shop or something. Imagine my horror when they closed my checking account and made me open a new one, only to completely close my second account the next day and tell me that I had to prove to them that I had «cleaned out my laptop» before I could have an account with them. Goodbye Ghetto Bank!!!

I came in ⁰¹⁄₂₆ for the first time to make a payment towards my new vehicle I recently leased from the subaru dealer. I’m 20 years old & this is the first time I’ve done something like this. I kindly explained this to the gentleman Paul as he proceeded to «help» me. There was NO: «how are you» «would you like to open an account with us?» «Let me give you your new account information» «would you like to set up auto pay?» thank you for visiting us”. Instead I left confused and felt extremely belittled. I asked Paul if he found me In the system and how much I owed. He said he found me but couldn’t tell me the balance. Okay, fine. But what happened to customer service?!
Paul, you treated me like a child and not an adult who is trying to handle this transaction appropriately & professionally. You had a belittling smirk that made me feel uncomfortable (almost as if you wanted to laugh at me) the entire time. I do not appreciate this & You did not make me feel welcome. Your customer service is non existent!
I went in again today ⁰²⁄₂₃ to make a payment and dealt with a young woman. Yet again, the customer service was non existent. I had to ask what my account # was & explained it was never given to me. No apology for this– just a plain flat out «here you go thanks».
I’m absolutely dissatisfied and I do not look forward to making my monthly payments here.

Joe Balian! Great great hire Chase! Use him as an example representative for your company! He is caring and genuine. He remembers my family by name. Has generous comments to share and his banking duties excels. I trust him with our accounts and the manner they are handled in. He is honest and explains things as needed and with much patience. Good person who deserves your applaud as well!

Had a problem with my account and was helped by Harry, one of the bank tellers! Sometimes bank experiences can be bad but he was so nice and helped fix the situation with no problems at all! Great customer service on his part!

2 out of the 4 women that work at this location are either rude, careless, or just plain out mean. I walked in and was treated like a child multiple times, and was not asked once if I needed help, even when I was sitting in the designated waiting area.
On the other hand, I love the male workers. I know all of them well, and they greet me, and treat me with respect and care every-​time I walk in.
They actually treat me in a way where I’d come back, which is the ONLY reason I keep coming back to this location.

Our bank teller (Brad I think was the name) was awesome! He was super attentive and helpful. Great customer service. I see why my sister banks with Chase. (I’m BofA and am jealous that Chase has nice tellers and coffee)

I personally didnt have a good experience but I am sure if anyone else came in and they had a different teller and banker that they would. It seemed like a pretty awesome place — too bad they don’t have the right staff.
I went in to close my account because I no longer needed it. I went to a teller and asked to close my account except after looking at my profile for 3 – 5 minutes he then tells me that a banker needs to close it (mind you I have not had any activity on it for a year so I don’t know what he was looking at).
I went to the lobby to wait for a banker. A banker approcahed me that was very nice and looked over my account and had me sign a paper and left. He left for a good 20 minutes until I was able to look over my shoulder and look at him and he was sure enough speaking to another one of the tellers. The lobby guy asked me if I needed help since I looked over and I told him it had been taking long, so he approached the banker. If it had not been for the lobby guy, I think I would be there forever.
Then I after he came he brought me the cash so I needed to go back to make another deposit. I went back in line and the same teller called me. He wasall the way on the left corner, he then looked so deeply into the accounts I was depositing in and had a smirk on his face while looking at the profile. I was beginning to wonder if he was even making the deposit. He created an uncomfortable situation and it was very unprofessional.

ATM review only: Inside ATMs open 24hrs. Intriguing that there’s a card slider outside but it doesn’t seem to be active… maybe it wasn’t late enough? Anyway it’s far enough away from Pavillions that parking is pretty easy.

Truly the easiest banking ever.
I had to go to the bank this morning to make a cash deposit. I had seen the construction of this building being done and then virtually overnight it had opened. It also happened to be on my way. I had missed the first driveway and was forced to go down the side street, at which time I noticed drive thru ATM’s. This made me so happy that I didn’t have to exit the car with it’s awesome a/​c to go into the bank, wait in line, etc.
I was in and out of the drive thru in less than 5 minutes. Usually going to the bank consists of opening up the chase app on my phone and taking two very simple pictures. This was almost as easy, aside from conquering this heat and driving over there. I am so glad this location has opened up. It is so close to my house and has the ease and convenience I search for in this extremely crazy and hectic life.