Chase Bank

This chase just keeps getting slower and worse. I stood in line for 20 minutes with only 2 people in front of me only to discover that I needed to be in the waiting area which I sat in for another 25 minutes, mind you, there were only 2 people in front of me there as well. I don’t understand how this chase never seems to have enough people working.

Let me say this, every time I come there they are fast with there service. I lost my debit card and I looked at the time I sat down to explain what I need to the time I got my new card was 5.36 min. They are FAST. they are kind and understanding. Everyone there and I have been going to the bank for at least 4 years. So thankful for them. Even when your frustrated that you lost your card they are there to ease it by working fast and reassuring you its going to be okay and they’ll take care of it!!! Than you chase!!!

Let me start by saying this… I drive 20 minutes out of my way just to come to this branch. Simply because the service I get from Patrik is beyond outstanding. He is so professional, yet treats me like a friend. Most bank branches I go to treat me like a number, but not Patrik. He goes above and beyond to take care of my banking needs. We need more of him at every bank!

My experience here was great. I came in to open a business account and the person I dealt with helped me immensely by walking me through all the necessary steps and following up in the following days to ensure the issuance of my business credit card was handled in a timely fashion. #chase #burbank

The Service: Very efficient. 3 windows open. In & out in just a few minutes. Good service. Small branch but full service.
The Parking: Private lot behind the bank (free)

Aaamazing! So nice and friendly here! Patrik was my banker and greeted me immediately and with a smile! He was super helpful, informative and funny. What a joy.

What can I say? what my wife and I thought started out as a great relationship has turned sad at best. We opened a Chase account when we took out our home loan in late 2013, just to take advantage of their 1% annual rebate, however the branch failed to activate it for us. Okay, small goof, but now 1 year has passed, and when I try and reach someone to rectify it no one returns my calls. I’ve left multiple messages for the branch manager (who was great when we opened our accounts), I left a message for the assistant manager (who I was referred to the first tme) and I even left a message with one of their mortgage people who’s voicemail said he’d call me back in 24 hours, guaranteed. My call to their 800 service # was useless (they tried to be helpful, but said the branch manager has to try and resolve for us and they’d send her an internal message to contact me). Customer service is what it always comes down to with a bank, and I’m giving them 1 star since that’s the least Unilocal will let me.
I’d recommend steering clear of Chase — customer service is definetely NOT their first prioirity

Walked in 5 minutes before closing. I misplaced my debit card & came in thinking I would ask for a temporary debit card while I wait for a new one in the mail. Instead an associate printed me an official new one on the spot! Sweet!

This Chase location may be one of the more dingy ones, a bit awkwardly placed on the street with small inside but that doesn’t mean it isn’t a great bank. The service here is just as good as all of the others even if it is the ugly duckling in the flock of LA Chase Banks.
The location is actually quite convenient being near such a hot area in Burbank. I come here a lot to make withdraws and deposits via the ATMs facing the street. I’ve also set up a direct deposit account with ease and swiftness, delivered by the excellent service representatives inside. They were all very kind and pleasant to talk to. They knew all answers to every question I had for services irrelevant to direct deposit as well. The particular representative who helped me set it up went above and beyond to assist me even though I was running into some issues. He has excellent patience and a proactive style.
It’s always a pleasant experience here for me. Double thumbs up!

Excellent staff! Taniel helped my wife and I open a joint checking account. He was very professional, down to earth, and answered all our questions. They also have a supply of Dum Dum lollipops when you walk in! Chase Bank never fails!

The staff is always very helpful, and the waiting time is typically pretty short. Overall, my favorite branch.

They are the worst at customer care ever. I have know idea why someone would bank there. EVER. I went today to clare up a mistake they made. I had a lesson on what I can do to protect myself from there mistakes in the future. No apology just what I should do. My bank had to fix there mistake. Why would anyone trust them.

Nice people service takes a bit of time.

I love Chase Bank. I rarely if ever find myself needing to stop at the bank with the technological advances I have acclimated to with my IPhone. I usually deposit checks via the app on my phone, but every once in a blue moon the Chase server will be down or some other reason and I find myself driving to the bank.
This location is super close to my house but can be a little difficult to get to with the traffic that usually is found on Magnolia at all times of the day. After making the left down the side street I usually don’t have any trouble finding parking. There are two lots to choose from for this Chase location.
The staff are always very friendly and efficient, working well to keep the lines moving rapidly. I usually never have to wait too long inline before it’s my turn with a teller. I have never had a problem with this bank, and am so very glad I made the switch from Wells Fargo years ago.
The only criticism I could put out there would be, stop building so many locations. You are kind of turning into the new Starbucks, you are popping up on every free corner. There are 6 Chases located within a mile of my house and 3 starbucks. Crazy!

The staff has always been very friendly to me. My only complaint is the customers that visit the location. Often they seem to not know what’s going on or find some other way to drag out their time with the teller causing lines to build up and move very slowly.

This was a good branch… when it was WAMU. I went in to depost some money into my account and when i got back to work i noticed the deposit did not go though. i waited till the next day and still nothing. I called the main customer service number and they told me i did not make the deposit. I told them i have a deposit receipt that says i did. They contacted the brach manager and she said i was mistaken and it must be my calculations. I faxed her my deposit receipt and then she calls me back and says «Oh the teller counted the money wrong and the BITCH still had an attitude. Not only that i use to stop in the branch to make a credit card payment and they still tried to charge me a late fee! HOW THE FUCK DO YOU CHARGE A LATE FEE IF I GO TO THE BRANCH 2 DAYS BEFORE ITS DUE? HOW? the problem with Chase is it’s not WAMU. All my account are now with Credit unions… where the bank is there for the customers. I don’t blame the workers at chase, they are all subject to the stupid rules set forth by there corporation. I give it a few more years and Chase will be bankrupt.

(this is not a review of this branch but the whole «new» Chase)
TERRIBLE customer service. I tried to get help over a period a month emailing back and forth, a simple question about one of the new policy changes regarding direct deposits. The different Representatives, would not address my question, wrote very robotic stock replies, even as my letters got more and more frustrated and specific.
They added new fees to «Free» checking we had through Wamu, so it’s no longer free.
I’m closing my accounts with them immediately and going to Bank of the West.
Again, TERRIBLE, ABSOLUTELY AWFUL customer service/​relations.

one of the better chase branches. good, fast service. they just recently remodeled their cubicle spaces for whenever you need to talk to an advisor.
and for whatever reason, i feel safer taking money out from these atm’s in the wee hours of the morning.

The most disgusting bank ever. No matter which branch you u se. Chase is bad news.
They are rude, don’t know what they are doing, and don’t even care.
Peter Jackson at the Westwood Branch is a typical example of a rude, and egoestic individual
I hate this bank, and hope they don’t last long in California. I’ve been to many of their branches and they are all the same. Down with Chase

Well, now that all customers know… the name is not Washington Mutual (WAMU) no longer… its CHASE.
I’ve been coming here ever since I moved to Burbank… Great staff, very clean and organized, perfect transactions all the time, and speedy fast service during busy hours.
A+
5 Stars