Bank of America

this branch is alright, the staff are okay, short lines the one bad thing is the hours posted online are incorrect which pissed me off as i waited all night to get to the bank in the morning and couldn’t me more mad when they were opened at 10 and not 9am…

Horrid experience. Neither common sense or logic was utilized by the teller or branch manager. A waste of 45 minutes (over «c/​o» vs. «dba»), after 3 looped logic conversations I left with the check in question (no cash) to go down the street to Barham and get in and out in less than 10 minutes.

It took me over an hour to get a cashiers check and close my accounts… almost everyone is unfriendly and not everyone follows policy…(asking for social securIty number to verify identity.) I would never wish this bank experience on anyone.

The worst bank I have ever been to. Unfriendly, unprepared, idiotic bunch of f***ing imbeciles.
I would describe my many bad experiences here but I don’t even want to waste one more second of my time for these assholes.
Just follow my advice: there’s a Bank of America right down the street on Barham Blvd. Go with that one.

20 minutes before close with only 2 tellers open, one of which was old and slow and helping a difficult customer…
Line of about 8 people waiting for 20 – 30 minutes.
Not a fan. Not that i’m EVER a fan of going inside the bank… which also reminds me, there was a major line for the ATM’s outside as well.
So I guess, just don’t come here after 5:30pm.

Bank of America shame on you. This Toluca Lake Branch has been without air conditioning for the past several days and I’m told it will not be back up and running for at least 3 more days.
It’s currently 84 degrees out and I was more hot going into the branch than I was walking to the branch from my office.
There is something B of A could do to relieve the heat that your customers and own employees have to endure.
Very disappointed customer.

Worked with David Frank and could not be happier.
At every stop of the process Mr. Frank was professional, helpful and always available to answer my questions. His is able to take his experience and explain a complicated process in a simple and easily digestible way.
If you are looking for a loan officer you could not do better than David Frank.

Teller: «Thank you for your deposit. Is there anything I can help you with today?»
Me: «Well, I need to change my address on file. Can I do that?»
Teller: «Sure. You’ll need to talk to the lady behind the desk. Please take a seat and she’ll help you shortly.»
Me: «Thanks!»
…
Lady: «Hello! Can I help you?»
Me: «Yes. I would like to change my address on file. Can you do that for me? My new address is 123 Example St, Burbank, CA 90 255.»
Lady: «Okay. Oh, I notice that you have a mortgage with us. You have a terrible rate! How about we look into getting you refinanced?»
Me: «Oh, no thank you. I just want to change my address today.»
Lady: «Really?» (quizzical look) «Are you sure?» (vaguely disgusted look) «You don’t want to save money?»
Me: «Well, maybe another time. But for today I’d just like to change my address.»
Lady: «Oooooh-​kay. I just want to try to save you money. We’re always looking out for our customers, you know. Are you sure?»
Me: «Yes.»
Lady: «Ohhh-​kay. … Hey, look here — it appears that you don’t have a credit card!»
Me: «I know.»
Lady: «Are you interested in signing up? It’ll just take a moment.»
Me: «No, thank you. I’m not really a fan of credit.»
Lady: «Really? Well, you have a mortgage with us, and that’s a type of credit. The rate is pretty high.»
Me: «Yeah, that’s different. I’m not really interested right now, anyhow.»
Lady: «Are you sure? You could build up your credit, plus you’ll get 3% cash back with each purchase. It’s also good to have in the case of an emergency.»
Me: «Ah, yeah. Um, I’m not interested.»
Lady: «I have one for gas for my yellow Jeep. I use it to fill her up when she is out of gas.»
Me: «No, thank you.» (her?!)
Lady: «Ohhh-​kay. Hey, I notice that you have a mortgage with us, but aren’t taking advantage of our program wherein you get free checks.»
Me: «I don’t need free checks. I barely use the ones I have as it is. Really, I just wanted to change my address on file.»
Lady: «…»
Me: «Is it changed?»
Lady: «Yes. I changed it when you first asked.»
Me: «…Bye.»

It’s the closest Bank of America to my work… so I’m always here depositing, withdrawing, etc. The employees are nice & the ATM machines are always free. I’m usually in and out and back to work in no time :)