Bright Now! Dental

My first mistake was not trusting the reviews of this place. Let me begin by saying prior to my visit a few weeks ago I had not seen a dentist for about 10 years. After my examination they tell me that I need a couple of root canals and a deep cleaning, coincidentally none of it was covered by my insurance, which only covers regular cleanings and filling cavities. As she’s explaining this to me the worker already has thing ready for me to apply for a financing plan through them. I ask her if she’s sure I do not have any normal cavities that can be taken care of, she tells me that there aren’t. (I must be pretty lucky no cavities in over ten years without visiting a dentist) I tell them I’ll pass. Later that week I call my insurance and they inform me that one of the root canals that I need (on the front tooth) is actually covered. So they either assumed it wasn’t and didn’t bother to check or they lied to me in order to get me to apply for their financing. Also a few days ago I got a mysterious call from that very office (which I missed), I called back twice and left my name and number and they told me they’d call back and never did.

Wouldn’t fix their own work. When they were putting in my implant I remember the guy next to me asking how common it is for it to come out. Now I understand why he was asking.

Goodluck getting a parking spot! And they have the guts to drop the phone on you! Lol

As I write this, I am looking for another dental office. This was the poorest quality dental service I have received. The staff was nice towards me but when it comes to the dental procedures, it is clear that they are not educated and trained to be conducting those procedures (except one older man who went over my X-​rays). In fact, I learned that the young man who took my X-​rays was not licensed and didn’t even started dental school.
The young man taking my X-​rays rushed to take the X-​rays as fast as possible and in the process was making a lot of mistakes that caused me pain and discomfort. My gums and mouth really hurt because he would place the device incorrectly in my mouth and it would move from its place immediately and had to bite down in the incorrect positions he placed.
The hygienist lady threw it out there that I have really bad gingivitis and need a cleaning, without even looking at any of exams or documents prior to her claim. I just got a thorough exam of my teeth that day with 2 other staff and they made no mention about gingivitis. I even have a 2^nd opinion from a reputable dentist who said my teeth are in good condition and I have really good hygiene. I told her I already got my teeth cleaned at another dental office 2 months ago and she said it needs another cleaning. She showed me how to floss «correctly» and she really hurt my gums by slashing the floss through my gums in a very fast and rough manner. I was cringing and making sounds of pain but she made no reaction. I told her that really hurt and she said, «It’s supposed to hurt, it’s like exercise.»
I left this office in pain with sore/​bleeding gums. My overall experience at this visit was that the employees are inexperienced and provide poor quality service. Being ‘nice’ does not account for quality service when they don’t know how to properly go through procedures with care and attention and the right way. I would not trust anyone there with my teeth and am seeking another dental office to go to. Employees need more education or training before they handle clients.

I’m actually upset that Unilocal requires me to give Bright Now Dental 1 star, because they absolutely don’t deserve it. I have a DHMO plan, which is capitated, which means they get a block of money from the insurance company whether I visit them once or a hundred times in any given month, which is why I believe they are trying to bleed you out of money for various extraneous and «not covered by insurance» procedures.
Here’s what happened to me:
Visit #1. I make an appointment for a cleaning, confirm the appt, and go to the office. I have partial x-​rays taken before their system malfunctions, loses my x-​rays, and I am informed that I will need to return to re-​take x-​rays on a subsequent visit. Miraculously, without x-​rays, they are still able to advise me that I will need an expensive and «not covered by insurance» treatment (in addition to the cleaning, which, keep in mind is «free» and covered by my plan at 100%). I am advised that I must perform this expensive treatment prior to the cleaning, but must return for x-​rays first.
Visit #2. I return to re-​take my x-​rays. This time they successfully take the x-​rays, and I see the dentist. When I bring up the issue of the oral treatment recommended last time, the dentist (aka the DOCTOR) advises me that it is a procedure I can consider, but that I will need to complete my cleaning first. I am thrilled, because this is what I have been trying to have accomplished from the very beginning. He even provides a very relateable analogy of washing one’s hair. Now, as a female, with very long, thick, and wavy hair, I can relate to this type of story. But I digress… He said performing the oral treatment prior to cleaning my teeth would be like conditioning my hair before shampooing it — rendering the conditioner useless. Also, he didn’t sound confident I required the treatment, but that it could be an option… after the cleaning.
Visit #3. I’m so excited because I’m finally going to get my teeth cleaned, or so I think. I’ve been trying to get my teeth cleaned for weeks now, between all of the appointments. They call to confirm the appointment, and I confirm. They call the day of the appointment to ask if I can come in early, because they hygienist’s prior appointment cancelled, and she’d like to go home early if possible. Luckily I’m able to accommodate. I come in 30 minutes early, and am still made to wait. The first thing the office manager (Cesar) mentions to me is the oral treatment. I tell him I am not doing that today — I’m here for my cleaning only (as I had confirmed). «Oh, okay. Just make sure the hygienist knows that.» As soon as the hygienist takes me back for my cleaning, she plops me into the chair and wants to inspect my teeth and gums. Okaaaaaay. They’ve already done that the prior two appointments, but knock yourself out lady. She says I must have the oral treatment (remember, this is an expensive and «not covered by insurance» treatment) and that she refuses to clean my teeth unless I say yes. I tell her the DOCTOR said I must have the cleaning prior, and she has the nerve to tell me the doctor is wrong. (Of course, no doctor is there). I REFUSE to be bullied into additional, non-​covered, and extraneous services. I stormed out, and immediately filed a complaint with my insurance company, who agreed with me, that they cannot/​should not refuse to offer covered services…
They are crooks. Plain and simple. And after reading ALL OF THE OTHER REVIEWS that say THE SAME THING I feel validated.
Do yourself a favor, and take your money and your teeth elsewhere.

04÷27÷15 — This is an update to my original review. I am giving this particular review a five star rating because of the treatment I just received from the office manager of the Burbank office, Cesar.
I had never gone back to Bright Now Dental and it’s been a few years, and I had been in dispute with a remaining balance of about $ 300.00 still owed them. Due to the horrible treatment I had received in the past and the pain I’m still suffering from their work, plus the fact that I’ve already paid them over $ 2,000.00 for the work they done, I refused to pay a penny more because of the pain I was suffering, and had gone back and forth with Bright Now and their corporate office in Orange County. To this day I still have problems with my teeth from the dental work that their dentists had done on me a few years back.
I had been trying to get this item off my credit to no avail. A few weeks ago, I spoke to a customer liaison person, Charlotte via email and she was very helpful! She pulled my chart and got the (new) office manager the Burbank location, Caesar to review my chart. He called me and I told him what problems I had with his office a few years back. Long story short, he agreed to close out the account and have it show as being paid on my credit report. He apologized for all the problems I had in the past with his office from a few years back and assured me things have changed at his office.
While I am hesitant to go back to Bright Now in Burbank, I wanted to come here to commend Cesar for addressing my problem in a timely manner and for agreeing to close out this account and have it show as paid on my credit report.

For anyone who sees the reply to my post from Bright Now! Dental and assumes they took care of everything, I just want to provide this update: I did get a call from Charlotte at Bright Now! Dental. She asked me a couple questions about what they did to my daughter. I gave her all the details. She said she would look into it, hung up the phone, and then I never heard from her or her company again. Again, potential patients, consider yourself warned!

Haven’t ever been here yet and will NEVER GO HERE. Currently having a dental emergency. Lily spoke with my husband. After we were advised by the local office to call the other office since I had been previously referred there. Lily didn’t recognize that I was having an emergency she treated me like a drug seeker when I am not even interested in getting any prescriptions and «scolded» me for not coming in earlier and said there would be no oral surgeon in until June 2^nd. When pressed about what we should do about the emergency she advised us to «call my insurance company» to have them find us someone else to go to. This was after a call last night to my main provider and a call to their other office and finally in a fourth call we got the correct information and got the emergency on call dentist to call us back. It’s ludicrous to be treated this way when your pain level is at a 10. F you bright now Burbank and lily I’ll happily give someone else my money and support for the thousands of dollars of dental work I’ll be getting and it won’t be you getting it

do not have oral surgery here!!!
the oral surgeon has a bigger ego than his p****!
made me fast since night before for a 1:30 app and i didn thave anything not even water. arrived there filled evrything out and he said he cant start until my driver is already here. yet no one told me that. i had just scheduled someone to pick me up. so when i found this out i called family and they said they will be there in 10 minutes… oral surgeon said sorry i cant wait and packed up and left. i was neglected and left there in pain. all he said eas u can reschedule for next month!!! he does not care for his patients!!! unethical and illegal

Be careful! I went to countless appointments for over a year, they charged me $ 800 on my credit card that I am still paying, had me take out a loan (They took out $ 137.00 per month for a year out of my checking act) billed my insurance and get this never even gave me my lower parcel, said at the end I didn’t need it, kept sending me bills for something I didn’t get and now the unpaid bills for the lower parcel I never got is on my credit report. I tried to just leave it alone, move on and go somewhere else but when I looked at my credit report a few weeks ago I couldn’t believe my eyes, agian they assure they will fix «It» please beware.

If I could give Bright Now Dental in Burbank a zero star, I would! It’s the worst dental place I have been to, and would not recommend to anyone.
My experience with this dental place has been terrible. They perform unnecessary procedures that they «supposedly» obtained authorizations for, but when the insurance company’s Dental Advisory Board denies the claim because it’s deemed unnecessary, they try to bill their patients, despite it being a non-​billable procedures, because of their contract agreement with the insurance. Forget about trying to reach the Office Manager to resolve this issue! He doesn’t answer nor returns any messages.
Furthermore, customer service is so poor at this place. Every time we come in for our appointment, we end up waiting over 30 – 45 minutes over our appointment time (that’s if your lucky! There have been times when we had to wait almost an hour and a half over our appointment time!) What’s the point of having an appointment when they don’t see you during your appointment time? Ridiculous to say the least!
Had I known this is the type of service we would receive, I would have never paid for my daughter’s Ortho procedures in full!
Lastly, parking is terrible! Parking lot in the back is small and always full! Forget about street parking… that’s full as well and on a Main Street!
AVOID Bright Now Dental and save yourself the frustration!

I’ve always had a great experience here for the past 3 years when I’ve gone.
Most recently, I was quoted well over $ 400 to have work done (that I didn’t feel I needed) by another dentist, even after I argued with them about it. After checking my insurance sheet to realize they were indeed over-​charging me by a considerable amount and therefore lying about their prices, I decided to come to Bright Now! Dental in Burbank again because I trusted them. (For a review on the other place, check out my profile!)
I booked an appointment same-​day with someone who was really helpful to my insurance questions. This was really important to me because I had the day off, and I was essentially able to walk right in after a couple of hours. Once I arrived, I saw they had updated the facility since I last visited about 2 years ago — it looks really nice!
I only waited for about 10 minutes (including paperwork) before they took digital x-​rays, which was quick and painless while making small talk with the assistant. The hygienist arrived and confirmed that I was overdue for a cleaning, which I knew, but didn’t see anything a good cleaning couldn’t resolve because she said my teeth were in good health. The dentist arrived and I told him about the cavity issues and cleaning issues the other dentist tried to overcharge me for. He double checked and confirmed with me that I didn’t have any cavities that required him to dig out the tooth for, just a few spots he claimed I need to pay more attention to when I brush.
So I had my cleaning finished fairly quickly by an awesome hygienist who re-​checked my concerns about the cavities and explained that most of the dentists here try not to perform any procedures like surgery or cavity filling unless they’re 100% sure it’s necessary. She actually asked me at several points during the cleaning if I was comfortable and asked me if I was happy with the cleaning before I left.
Awesome experience for me here again… This is definitely my go-​to place that I’m willing to drive further out to visit. I’ve never been treated without respect here and they are conscious of pricing vs. what you actually need done. Every time I go here I get the feeling that they actually care about what they’re doing, which is important to me.
Seems like some people have issues with them here, but I give them a huge thumbs up! Definitely going back here in 6 months, hopefully continuing the good experience streak I’ve been having…

I’m very satisfied with my orthodontics work (so far), however I’m going to agree with others on here that the dentist wasn’t the best. I say WASN’T because I also saw a change in staff since the first time I visited this place. I have had my wisdom teeth pulled, teeth cleaning and braces here and below is my input for all 3.
I am very happy with my orthodontist, she is very professional, polite and thorough. She has answered all of my questions and being an adult with braces – I have a lot of questions. She is also a team player. There have been times when the techs are slammed with other patients and she has done some of the tech work on me so that I won’t have to wait 40 – 60 mins just to have the tech change my rubber bands and wires. The techs are all very friendly and a little chatty, but I have never had a bad experience with any of them.
My wisdom teeth surgery also went well, I don’t remember much about the post-​surgery, but I don’t have any negative feelings about the pre part either… I would say I’m neutral on the oral surgeon.
Now the dentist… ugh, I had 2 fillings because I was scared into it. I was told I had 2 cavities, but I didn’t know any better. I never had a cavity in my life before, I didn’t know what it looked like and I didn’t feel any discomfort, however I was about to get braces. I started to think: what if my teeth went bad if I didn’t get these fillings before the braces? I will never know if I really had cavities or not because I got the fillings.
I moved now, but I go all the way to Burbank for my orthodontist on Wednesday. Yes, I know their hours say closed on Wednesday, but that’s because the orthodontist rotates offices and that’s the day she’s there. OH! and on the hours, they’re actually opened at 10am not 9am all other days because I’ve tried calling between 9 and 10 and no answer.
The offices have been remodeled recently so everything looks different from the pictures here. I will try and take some pictures next time I’m in. I really like the feel of it, it’s more open and they even have hooks in the room for you to hang your purse while the orthodontist sees you. All the chairs and equipment have been updated and they are definitely better.
I deducted a star because there is some room for improvement: answering machine with correct hours, parking! Parking is horrible. I have had to look or wait for parking a few times. I think other people park there who are not there to visit Bright Now. Hope this helps!

The Service: All the staffs are very friendly. There is always delay even when you show up on your appointment time. It happens to most doctor offices. But here, they didn’t make me wait too long.
All high technology equipment for x-​ray, camera, etc.
The office is very organized. All the staffs know the procedures very well.
The Parking: Street parking (free)

RUN AWAY FROM HERE.
I have no problem go to a dentist BEFORE, not any more!
I got a mail-​in flyer for dental wash, $ 20 something sounds like a good deal for X-​ray and Teeth Cleaning.
So they did the X ray and the doctor came in told me that I have 5 cavities, I was really surprised by the result. Then they gave me a price for fixing all of them. I decide not to do it since the price is really high and I don’t have a good dental insurance.
Guess what?! Few days later I went to another dentist and the result is NO CAVITY.
NONE.
Nuff said. Run away from there.

Thrilled to have found BrightNow Dental! It’s a one-​stop shop for our family’s dental régime. When I arrived for my initial visit, Cesar, the Office Manager, was upbeat, friendly, & very hospitable. Maria, the Office Assistant, provided me with clear expectations of my visit, dental terms, & insurance code info. I was admitted shortly after my arrival & escorted to another area of the facility to have X-​rays taken of my teeth. The X-​ray Tech., Maria, informed me that I have a rare (1:300) bone on the roof of my mouth. That’s why, in the past, it was uncomfortable when I was asked to bite down on the film mechanism-​thingy. Maria actually applied her findings & re-​adjusted the procedure to accommodate me; I was impressed. Then I was taken to another area where the dental hygienist cleaned, flossed, & assessed my gums. I listened to music using my bluetooth (lol-​not a pun) while she worked. I asked for a score on a scale of 1 – 10 and I was given a 10; no lie. Finally, after reviewing my X-​rays, the doc came in & informed me that my teeth were healthy and I didn’t have any cavities. It looks as if all the brushing & flossing I do is paying-​off, literally. Overall, BrightNow Dental in Burbank was an awesome experience. I’m so glad I found it and look forward to a long-​lasting relationship.

I gave these Bright Now Dental three chances and they have failed each and every time.
The first time after arriving they informed me that there are no doctors available and that I should reschedule. I dont know why they just did not call me and let me know so I did not have to drive there.
The second time arrived and after 1.5 hour waiting and not seeing the doctor I had to leave since I had to be somewhere else. Again unprofessional why do I have to wait for 1.5 hour.
The 3^rd. and last time I was there eventually they took all the Xrays and after 20 minutes they sat me in a different area for the doctor to come and check out the Xrays. After waiting another 20minutes. A person came to me and said that all the photos have been lost and that I have to take new photos.
Thats when I left and said good bye.
Keep in mind after we finished taking the Xrays I made a note telling the girl, please make sure the photos are saved. I dont want to take these photos again. I dont think she cared too much. Otherwise she would have double checked.
These people should really not be in business.
Cheers.

I personally have not had any financial issues with Bright Now Dental and my review is strictly on the dental service. I was seen after only waiting 10 mins and anticipated a longer wait time based off some of these reviews. Now I am a dental scaredy cat so I requested that the dentist who was doing my temporary crown give me a step by step description, which he didn’t as thoroughly as I would have liked. Now mind you, I’m getting a temporary crown because a dentist who is here on Unilocal and has received 5 stars and accolades out the wazoo overfilled a cavity and fractured my tooth. Thanks for that, Dentist-​who-​will-​remain-​nameless. Now back to my experience; the hygienist did manage to drop the temp crown down to the back of my throat, which may have created quite an issue has I actually swallowed it!
So far so good on the temp crown and I am going back next week to get my permanent crown put on so I will update once that is complete.
Update: 10÷1÷14 I went back for my permanent crown and I couldn’t be happier! I felt the dentist really took his time to make sure the crown was comfortable. Apparently the dentist that works there now is not the same one from all the previous negative reviews… just a little fyi!

!DON’T WASTE YOUR TIME IN THERE!
It look nice from outside the receptionist very nice but when you go inside they try to do to charge insurance and us for things that you don’t need they not professional with kids. , Dr: are so rude can’t not deal with little kids then don’ hang a sign said that you good with adult and kids., how come they’re still open to do business Worst dentist office ever.

BEWARE
Do not go to this office.
I wish that I read all the horrible reviews for this place before I made an appointment.
Offices like this are the reason people don’t like going to the dentist.
I regularly go to a dentist, however I recently changed insurances and I was referred to Bright Now! dental.
6 months ago, perfect dental health and all i needed was a cleaning.
fast forward to today’s visit– i have SEVEN tiny, in between the teeth cavities, gingivitis (though they never measured my gum levels) and now, I need a crown on a large molar?
a quote of $ 1,000 after insurance.
they thrive on stupid/​scared people who will believe them and get all this unnecessary work done.
I requested a cleaning after I smartly refused the obviously ridiculous dental quote.
Instead of a cleaning, they just «polished» my teeth – I have a better experience brushing my teeth in the morning.
These dentists want to butcher your mouth and make it a gold mine.
there is NO way I will ever go back here.
DO NOT GO HERE
and if you DO go here, get a SECOND opinion.
These dentists are strictly after your wallet.
BEWARE.