Avis Rent A Car

ROD was incredible! Avis has the only SUVs in the whole airport, and they were a pleasure to work with. Rod helped us to find the best car, assisted us in an upgrade and made it so much easier then they lady over at hertz. I would not be surprised if Rod became the CEO of Avis in the future. I will be seeing him again!!!

Horrible.
Unfriendly at pick up and drop off.
Oh…did I mention that if you are 30 minutes late returning you car it is a dollar per minute?
After being an Avis customer for so long I expected better.
So long Avis… never again… or your partner Budget.

Had an issue renting a car from enterprise and went over to avis to meet Ashley who was the best help I could have ever asked for. Found me a car and had me on my way. Very happy with the customer service. Thank you

I’ve always considered Avis a good company until now. Some friends visiting from Italy rented a car Monday morning and had to bring it back after not even 24 hours due to a message related to an oil change. So not only they had to stop and bring the car back but they also got a lower level car. Even if stated as part of the same category it is really not. From a brand new and comfortable escape to a pretty old and uncomfortable Jeep Patriot. nobody apologized or offered any upgrade or exchange for the trouble that was created. I understand that things CAN happen but after less than 24 hours? And without even apologizing for the inconvenience. I would have definitive expected a better service from Avis. Not sure I’ll use it again.

Labor Day weekend 2015 and I realize traveling to Yosmite with an 8 month old will require a large SUV so I call around to other rental places and they wanted $ 250 per day for a suburban (no one had a Tahoe or Denali) which is far too big. Finally I call Avis at Burbank Airport and Desiree picks up and finds me a great deal on a brand new Tahoe. She went out of her way to ensure the car was the right fit for my family and helped me reserve the car at a great rate. Desiree called me right when she said she would just incase I was lost trying to find Avis. I highly recommend Desiree and Avis Burbank Airport to anyone looking to rent a vehicle. Desiree is a true leader and exemplifies qualities of a dedicated employee who is looking out for both the customer and company’s best interest!
Thank you Desiree for your hard work and dedication and for making our experience with Avis such a pleasure! I travel a lot for work and always resorted to Hertz and Enterprise. My view has changed and will now only call upon Avis! Thank you Desiree you’re a five star employee!!!

Absolutely horrible customer service. Boyfriend made the mistake of putting the key in his pocket when we returned the car. The guy ran after us, I apologized profusely and said it was an honest mistake. The Avis/​budget rep (short white male) said, «sure it was» and wouldn’t look me in the eyes. I’ve never been treated this way by a customer service rep. Never going here again.

I’ve rented from Avis multiple times at this location and have no problem. Easy pick up and fast return at a decent price. I’m a bit surprised by the number of negative reviews because my experience has been so good.

Great people and location. Needed a SUV (Full Size), could not find one through the whole airport, went to Avis and spoke to a wonderful young lady Dessire (Sorry for the possible mistake in spelling), and she quickly found me what I was looking for at an amazing rate. Rented for a week, no hassle, no problems, quick and simple.
Please see Dessire at Avis if you are ever in need of a rental.
Thank you,
Aram Ishkhanyan

Dishonest, conniving, inefficient, incompetent. I can’t imagine a worse way to start a trip than go to this rental counter. They did not honor my reservation, tried multiple times to sell me stiff I clearly didn’t want, and ultimately overcharged me. Ended up wasting a ton of time trying to sort things out. The phony smiles and small talk will win no Oscars. Will be a cold day in the valley when I rent from Avis again.

Rented car for 1^st and last time with Avis. Kept trying to push upgrade. I already selected car I wanted. Don’t need to be asked 3 times if I want an upgrade. But maybr I should have taken it. Car I received was dinged in front, hubcap was mangled. Not my 1^st choice. Also snuck in a protection plan I didn’t need. Already purchased this thru my husbands job/​plan. An extra $ 110 I didnt need to spend. Had to firmly insist that they remove this charge before drove off. Not what I wanted to deal with, after the long walk from airport to pick up rental. Will definitely go with another company if I fly into Burbank again.

The entire staff at this Avis rental was extremely nice. I’ve been using this location for over 5 years and have never had a problem.

Picking up a car at the Avis office in Burbank was easy. The walk from the airport to the rental car office is significant if you are pulling or carrying luggage. However, once you get there. The Avis office is easy and reps are professional. Stay away from noon-​airport Avis offices though. I needed to add another driver to my contract; it should have been no big deal. However, it took nearly an hour in the Santa Clarita office, where the rep was far from professional. (He was an addicted tooth pick chewer. In fact, he could even twirl it inside his mouth.) In fact, the simple additional signature
was a disaster. Surprisingly, the skilled toothpick twirler came up with a weak reason to confiscate my airport car, made me unload all of my luggage, etc., and place it in a less desirable car. Not sure what kind of a kick back he earned from rerenting my car, but it caused me to really question Avis rentals in the future. However, returning my car to the airport was great. Conclusion: rent from Avis at the airport and avoid local, smaller offices.
Airport: 4 stars
Santa Clarita: Starless or Negative if they can be issued.

what a breeze. although the rental car center is a bit long walk from the airport, it’s a brand new & clean building. good security & nice lighting for safety.

Flew into Burbank and my car was ready with my Avis preferred number — alas it was a make/​model I’d told the Avis representative and noted on my profile after my last rental that I never never never never never (did I say NEVER enough?) wanted to drive again. Tried to go to the «preferred» counter to change cars, but *sigh* the computer system at the main counter was down, so everyone was at that counter. I didn’t have that much time to wait due to a delayed flight and the walk from h-​e-​double hockey sticks, so was stuck with the car for my three days in the area. Thankfully cussing in LA area traffic is a given, so me screaming at my rental car made me fit right in ~ thanks Avis for that!
Okay, and other than having to drive a car with no guts, no handling and where my head hit the roof if I had the seat where I wanted it (let’s not mention the marathon to walk to get to the car in this review ‘k?) it wasn’t a bad experience — was on the board, car was ready and return was smooth. Five stars for the location, three for Avis overall not noting my refusal of car make/​model after my last rental.

I have mixed feelings about this avis. On a so cal trip with some friends we decided to avoid the headache and flew into Burbank. I found a great deal for a full-​sized car on costco travel, $ 50 after taxes and damage waiver for 3 days. We walked over to the rental location which was nice and close to the terminals.
There was no line so we walked right up to the customer service representative and gave them my name for my reservation. Now here’s where it got annoying. He kept trying to sell us every single thing he could… from liability insurance to upgrading the car to a bmw, to GPS navigation systems. Usually when I say no, they move on, but not this guy. He kept haggling us for 10 minutes straight. He finally gave up after seeing he wasn’t getting anywhere and he seemed pretty annoyed about it. I was thinking we should be the ones that are annoyed.
If it wasn’t for this I would’ve given this place 5 stars easily. Other that than i was very satisfied with everything. We got a Camry for less than $ 20 a day which is unheard of. thank you costco. And the return process was very smooth.
Definitely check out costco travel when renting cars. They often have pretty good deals on there you wouldn’t find elsewhere. You do need a Costco membership though.

No cars, after reservation was made. Continued to wait half an hour while other renters continued to pick up rentals. Instead of expediting the process by finding a free upgrade they decided to keep insisting that the car was on its way. Avis employees sat and conversed between them selves while I waited patiently. What can I say another rental company I won’t be entertaining.

Using Priceline I rented a car from Avis. The counter inside the airport was closed and I was directed to the Preferred Avis, which I would think I would receive better service, but atlas that was not the case. The man helping me embodies the all the negative aspects of a fast talking salesman. This guy starts tapping away on his computer, prints out the rental contracts and then with some fast muttering directs me to sign it. Of course I don’t. After reading what was on it I learn he plans to charge me for all the optional services. This frustrates me because 1) terrible customer service 2) trying to get charges past me 3) disrespect to think you would succeed 4) despicable business practice. I do rent cars frequently and this was the first time anyone has done this.
I almost forgot to mention the car! The car’s exterior was fine with some minor scratches at the bumper, but the car’s interior was dirty and smelled like cigarettes. Initially the smell was faint but the longer I sat in the car the worst it got and I got such a headache from 3^rd degree smoking.
So overall with the service and car quality, I would not recommend Avis or be using Avis again.

Frank, was so helpful with getting me what I needed at the last minute. Alamo, needed two credit cards and he offered his services. They ran my credit and I was on my way out within 15 min. I received a new vehicle and they had plenty of nice cars to choose from with full tanks. He didn’t take my urgency as a need to pump me for money. But I got a great deal from a helpful professional. I will be renting again and can only highly recommend them to others.

I have rented from Avis previously but never from this location (Burbank Bob Hope Airport) and I will have no hesitation in renting from here again.
We rented a Chevy Camaro SS for two days and had viewed one they had out in the lot the day before our rental began, it was a great car but looked like it could do with a clean. Upon arriving the next morning to pick the car up they brought over a newer version of the model which was alot cleaner inside and there were absolutely no problems with sorting out the coverage and rental agreement. We were on our way to Vegas within 5 minutes of picking it up.
The staff were pleasant and helpful and despite returning the car an hour late two days later, they were kind enough to waive the additional fee which their computer was trying to charge (although this was due to being pulled over by Police on the way into the airport — a random check we were told, nothing to do with poor driving!).
Just another good experience using Avis, albeit at a different location, and I have no worries about renting from here again when needs be.

Never used Avis before and I never will again. What riip off!!!
When renting I originally made a reservation for 2 days and asked if it was a problem returning it early. The guys said what time would you return it I said around the same told. He said no problem.
I rented it at 9:33 on one day and returned it at 10:15 the next day. I was charged an extra $ 42 for 1 hour and an extra 13.99 for the gps device. They told me the rental went past the 24 hour period and that there is no grace period.
Never before have I encountered anything like this at a rental car agency. I can understand 2 hours later + but 45 minutes and in LA where traffic sucks. Well so does Avis.
THe best the lady would do is give be $ 25 coupon. For 1 day for a compact car I paid $ 137. The biggest rip.