WNY Immediate Care

This is a great service, I saw a fantastic doctor, personable, friendly and efficient! The receptionist Lindsey was also exceptional. I wish they could be my primary care givers. Far superior to our primary care givers.

I went to urgent care on a Saturday after the on call doctor from my PCP’s office told me to get my lungs checked for pneumonia. Please see my old review if you have broken bone, fracture, or sprain.
The wait was over an hour but the waiting room was nice and they have complimentary tea, coffee, and water. Hot drinks are from a pod machine plus hot cocoa packets are also available.
Let me cut to the chase. Dr. Cronin was great and I wish he could be my regular doctor. He was so nice, so helpful, apologized for the wait, gave me additional medical advice, and was just an all around great guy. He diagnosed my right away, confirmed with a chest x Ray, talked to me about the prescriptions… why he chose the antibiotic he did, how to use the nasal spray… everything. Very knowledgable and caring.
Just want to add that the website boasts a flat screen in each exam room. They’re 17 inches and it’s not clear how to turn them on and no one encourages you to use it, even though you’ll be waiting an additional 20 minutes in there before the doctor comes in.

I waited for care for 2 hours. When I finally got to see someone they spent about 5 minutes with me and spoke about a million miles a minute. Taking the patient history was incredibly rushed. I barely got to explain my symptoms. They also took my lung sounds through my sweatshirt using a Littmann stethoscope. I’m not some average joe on the street that knows nothing about a patient exam. You can’t hear lung sounds through a sweatshirt! You need skin to skin contact to hear lung sounds! Was that not the first thing everyone in the medical field learned in their history and physical exam class? I have a cardiology grade Littmann Stethoscope which is a very sensitive type of stethoscope and I still cannot hear lung sounds through a sweatshirt. I wonder how many people go through here a day with half-​assed medical exams? This place seems to be all about the patient turnover get them in and get them out. Worst quality care I have ever gotten in my life.

Good experience. Came here around Lunchtime with severe back pain. Made an appointment online (recommended) and was in and out within 45 minutes.
Immediate care’s are unfortunately a little more expensive than seeing your primary care but on a Sunday I didn’t really have much of an option.
Very clean /​modern facility with good parking… the check-​in process was fairly painless although I had to tell them I had booked it online which seemed to surprise them (maybe on the sign in sheet you can indicate you booked online so you know ???)
nurse was friendly but all business, the doctor was certainly friendly and put my concerns at ease.
If you need care then this is a good option

I would definitely come here again if I need urgent care. I made an appointment online because I wasn’t sure how busy they would be on a Sunday but I don’t think I even needed it. They weren’t crowded and took me to a room within a few minutes.
The staff was friendly and professional. The nurse and the PA who took care of me made me feel like I was in good hands. I was out in just over an hour, even with a test that took 20 minutes to process. Overall, the visit went smoothly and easily..

In and out in less than an hour. This place is quick and efficient, its set up that way to get you through the door and treated. The Dr. Was very funny and listened to my complaints. …its a clean environment and no strange lingering odors are around. They only treat minor to moderate issues, so if you are bleeding through your head, go to the emergency room.

Just because a place has 3-​stars doesn’t mean it’s terribly bad.
Front foyer was elegant and clean. Check-​in staff girl was calm and pleasant to talk to. Nurse was pleasant to talk to. Waited a while in the exam room for the physician to show up. She complained how she didn’t want to be there on a Sunday. Other than that, she was professional and got business done.
It’s kind of interesting reading reviews from people who have gone here multiple times. Either you have something really wrong with you or you need to plan ahead and go to your actual doctor’s office instead. I only went here because it’s a Sunday and it’s the nearest urgent care location to my house.

The facilities and staff are great. The entire experience took only about 2 hours, which was probably lengthened only because another guy receiving services was extremely sick and required a lot of attention. The nurses and x-​ray tech are the highlight here. Very friendly and genuine when asking how you’re feeling.
The doctor was a little weird. I could barely understand his broken English and he was very disheveled. Looked like he just rolled out of bed. He was abrupt and asked me no less than 3 times if I needed a work release — clearly he just didn’t remember. He also spoke down to me a bit — I know I look younger than my age but I certainly don’t look like an uneducated teenager. I was there in a business suit. I understand he was busy but overall I just didn’t care for his bed-​side manner. Still, he seemed knowledgeable and diagnosed my issue quickly.
One weird thing about this place is the patient rooms open up to a back administration area where staff and nurses can be clearly heard communicating with doctors and outside agencies. HIPAA violations anyone??? I could clearly hear staff using patient names and listing their conditions as they talked with others. They may want to do something about this, even if it is simply making sure they close patient doors while someone is in them.

Absolutely horrified and dumbfounded by the philosophy that the doctors and nurses who work here have adopted. The doctors here are ignorant beyond belief and have turned people away because they did not have a sickness that was, AND I QUOTE, «symptomatic enough» to provide further testing. It was late in the day and the doctors could not be bothered, they just wanted to go home. This facility is another reason why our health care system is so incredibly flawed. I pray that someone with some level of authority investigates what is going on here. Turning people away because they don’t think their health issues are a big deal, disgusting. Their website is also very inaccurate. I highly recommend going elsewhere if you care about whose hands you’re putting your health in.

I’ve been to WNY Immediate Care a few times and I have to say that the level of professionalism is wanting in some of the providers. The receptionists have been very friendly and caring, but unfortunately, what you need in a time of crisis has to go further. It can be easy to love a place that takes you in faster than an ER but the quality loss is too huge to risk it!
When I went in for a bad flu, I was treated with care and professionalism.
But when I went in for things less easy to diagnose, such as a broken fifth metacarpal or an abdominal pain, I was shocked at the behavior of the practitioners.
During my abdominal pain, the doctor tried to convince my I had a broken rib from a car accident two months before but that my «adipose tissue» meant it wouldn’t show up on Xray. No sonogram, no bloodwork, no plan for follow up. I went to my primary care physician weeks later to find my liver had a large cyst that was causing pain.
When my hand was broken, my trust was truly shaken. After the Xrays came back, he frustratedly walked in to the room and yelled out, «Yep, it’s broken!» I wanted to shout at him, «Oh, you’re annoyed by this? Imagine how I feel!»
The bone needed to be placed, which is excessively painful. No one seemed to care much for how deeply this hurt. I recognize nothing was going to change the pain I was in, but bedside manner can go a long way in at least making you feel hopeful about the future. When X-​rayed again the doc waited to see about his placement– going so far as to HIGH FIVE the technician about how well he had done.
Afterward, I was placed into the most make shift cast imaginable. I would have to stay in it for three days until my official orthopedist appointment.
When I was able to get an appt with the orthopedist I learned that not only was the bone placed completely incorrectly (he had high-​fived the tech to celebrate, remember?!) but the cast was completely unsafe. The orthopedic PA said he’d never seen worse work and that «the place should be shut down». He struck me as a person who strives to be extremely profesional, so this criticism really stuck out.
The offices are nice, the service is typically fast, but if you want to avoid potentially permanent harm? Look elsewhere.

Ok, they have to get some credit for seeing me one minute before closing on a Saturday night at eight.
And, the X-​Ray tech was very helpful and nice.
On the other hand, I was not impressed with the PA on duty. It Ened up being OK, though because they actually had a radiologist read my X Ray the next morning and called on a Sunday to let me know the findings.
Its a mixed bag. If I had another non-​ER situation I would go and hope there was a doctor on duty.

Healthcare in this country is chronically, needlessly, nigh hopelessly complicated. I can’t pretend that WNY Immediate Care does anything to address that, but it does provide a good option as an alternative to an emergency room visit for some issues, and it does provide a relative degree of cost certainty vis-​à-​vis the grab bag method of billing most physicians’ offices employ.
Guiding rule #1: This is a great place to visit if you need basic stitches (read: not industrial-​grade accidents), if you think you may have a basic fracture or sprain, if that pesky virus won’t go away, if you need a flu vaccine, tetanus vaccine, or similar. This is NOT a place to go if you experience strange or startling symptoms, else if you have recently traveled out of the country and are now experiencing something.
Guiding rule #2: A visit here (unless specifically asking for a vaccine) will cost at least $ 240. Their business model is to charge a $ 240 flat fee per consultation with any additional costs over that on a grab bag basis. This model does represent potential significant savings over an emergency room visit but likely represents a significant increase versus a visit to your primary care physician. Be warned.
I required a visit to WNY Immediate Care when I landed face first on my face on the street. Naturally, I needed stitches. Arriving on a weekday afternoon around 3:00 p.m., I checked in via a computerized self-​registration system and had myself a seat in their generously spacious lobby. (Water and tea provided gratis, might I add.) An intake representative called me up within ten minutes to complete a short overview of symptoms, review medical allergies, and input payment information. (Yes, you pay first.) Within half an hour of arrival, I had careened from computer to lobby to intake to lobby to consultation room. So yes, fairly immediate. The doctor who stitched me up was quite thorough both in practice and in exposition, carefully detailing each step he took before embarking upon it. Long story short, he made what could have been a painful process quite simple, quite easy. I was told to return for removal a week later.
In the intervening week, I checked my records and discovered that my tetanus vaccine was actually quite a bit more out of date than I thought. I freaked OUT. My visit followed the same process as above. (Except that the base rate for a tetanus vaccine is $ 60). But I curiously needed to explain to the intake representative and the attending nurse the period for which a tetanus vaccine was valid. Beginning with this moment, I began to doubt the competencies of the non-M.D. personnel at this location.
But I returned a week later for removal. (Removal of stitches constitute a continuation of a previous procedure and thus do not require another payment). And they were removed capably by a physician’s assistant… who therefore could not answer any of my queries regarding follow-​up care, shaving, strenuous exercise, etc. Numerous calls to some out-​of-​the-​picture M.D. were required.
I guess everything worked out well enough in the end. The laceration has healed well. The hit to my wallet, though not inconsiderable, wasn’t nearly as significant as it would have been had I visited an emergency room. All things considered, I would visit WNY Immediate Care again should I experience any of the health issues I detailed in my first guiding rule.
5 stars for facilities
5 stars for transparency
4 stars for cost & cost transparency
4 stars for service
4 stars overall

I went here when I had a lapse in my insurance coverage. I wasn’t sure if I had the flu or what since I was severely sick for almost a whole week. I was able to walk in without an appt. You do have to check in once you arrive (can be done prior as well online, not quite an appt. but pretty good for an ER alternative) using a computer with a touch screen. (That’s fine for me, but what if you’re elderly or computer illiterate or don’t speak English?)
After she checked me in I paid $ 248 for the visit and was warned that I may have to pay for extra lab work etc. I then was told to wait in the wait area. I probably waited for about 20 minutes-​30 minutes. It definitely was nowhere like an ER, and was a bearable moment because there are plenty of TVs to keep you entertained. Only negative was that there were plenty of tissues but no waste baskets in the waiting room…
A medical assistant came to ask me questions. His bedside manner was fine. He was professional. A LPN came in to take my blood and run my tests. I ultimately ended up seeing a P.A. Can’t remember his name – but he was professional and answered all my questions as well. The tests were done on location and all I had to do was wait 15 minutes in the room for the results. They gave me a remote to use while I waited but I got the results so quick – no need.
Overall: For an ER alternative this definitely is much better. Having had to go to an ER before – the service is a lot quicker. I would recommend this place if you were in my situation – you’re sick but you know you’re not dying. This place is not staffed with RNs or Doctors – if you’re fine with licensed practicing nurses (2 yr vs. 4 yr degree) and a Physician’s Assistant (not full medical school but still extensive training) then I would highly recommend this place.
PS All I had to pay was the $ 248. I’m sure if I had insurance it would’ve covered most of it, and would’ve been comparable to a visit to my regular doctor.

I’ve been there twice and will very likely return (if the need arises). The facilities are beautiful — very modern and comfortable. The staff seem knowledgeable and professional, and are quite friendly. The only reason I had to knock a star off is the wait time — both times I waited for over 45 minutes to be taken to a room, and then waited in the room for another 15 – 20 minutes. They never seem overly busy, so I assume that they have few staff?

This urgent care is A+. I am from out of town and went in for a swollen and painful area near my ear. The staff was wonderful! I was checked in and seen very quickly. This is a great place when you need to be seen in a pinch!