Megabus

Mega bus… If it sounds too good to be true it probably sucks! 10 degree temperature in Buffalo we were scheduled to leave at 7:50. At 8:05 we called to see where the bus was and we’re told it was running 6 minutes behind. So we waited. At 8:30 we called and we’re told it was stuck in traffic. At 9:10 realizing we missed our 12:30 appointment in Toronto and frozen solid we went home. At home we called a third time only to realize they had never contacted the bus and we’re just giving us they set responses. Because they then said they were going to actually check with the GPS on the bus and contact the driver. WHAT??? All contact from there was meet with rude customer service. The next time some one comes to my restaurant and expects to get there meal in 20_​minutes and I get it to them in 2 hours I guess my response will be to bad…

First impressions with me. Right before Thanksgiving is when I bought tickets for my dad and I to go from Buffalo airport to Toronto. You can see the stop from the inside but it’s a good 10 minute walk with bags, so we waited outside in the freezing cold for it and it was late.
When the unfriendly driver shows up, he looks at our confirmation number and doesn’t help anyone with their bags which I’ve never seen before. I didn’t see any outlets on the bus which was aggravating (unless they were under my seat instead of in front of it). When we got off in Toronto, we has another driver who my dad noticed was yelling at some girls.
Upon the return, our trip cancelled so when I called, they said I would have to go online to request a refund. Why can’t they process it over the phone?
When I got to the states, I requested it through my email and was told it would take 3 – 5 days. To this date, I have only been refunded one ticket when they insist I was refunded both. Now I get to go through the dispute process through my bank.
I’ll stick with what I know– greyhound.

So I know Megabus usually gets a lot of hate, but I can honestly say they have never let me down. I have been on enough of these to say with confidence that as long as you understand you’re not paying for a luxury experience, you should have a fine time.
Here is the deal, you’re paying anywhere from $ 1 to probably around $ 45 to travel pretty substantial distances which normally would cost a fortune in gas. So sometimes they are an hour late or the wifi is shotty, what were you expecting? As long as you go into your Megabus experience understanding that you get what you pay for, you really shouldn’t have anything to complain about.
I have taken Megabus probably at least 25 – 30 times and I have always reached my destination on time and fully in-​tacked, and for $ 1, what more can I ask for?

Road from Columbus Ohio to Buffalo NY. Coach was clean and comfortable. Chose to use them from Buffalo NY to NY, NY too.
They board in the Greyhound Terminal under the sign that says MEGABUS.

Worse bus experience EVER! I thought the greyhound was bad. The Megabus ruined my entire trip to Buffalo from Baltimore. The bus broke down at 2am, so the rude drivers said a new bus will be here in one hour. Nooo it took 5 hours. I missed my $ 230 training in buffalo b/​c of the inconvenience of the Megabus. I hate the horrible customer service when dealing with public transportation.

Fair price (for full fair tickets — the people that score the cheap seats are totally winning). Much better than Greyhound and more direct. On the Double Decker, I liked being up top with the skylight. Also cool that they have outlets at each seat for charging devices. BUT… Drivers are not really friendly or helpful. I don’t love that of the 10-​hour trip I was only able to access wifi for about 2 hours — really spotty service. Nor did I appreciate that they turn all lights off, disallowing me to read while other passengers were free to talk on their phones, listen to music, snore and cough loudly. It would have been nice to have been able to escape a little in a book.

This past weekend I took Megabus from Toronto to the Buffalo Airport and everything went fine. We left promptly at 8am, spent an hour at the border (945‑1045) with 4 busses ahead of us, and reached the airport around 1120.
This was the second time I have used Megabus and both have been good experiences. Professional drivers and clean and modern busses (I didnt use the bathroom but didnt hear any complaints) make this so much better than Greyhound.
Only complaint is the WiFi, it has been spotty both times.

Nasty bathrooms. The ladies bathroom is dingy, dirty, unsanitary. I don’t know what it is about American bus stations, but they seem to be far worse than the Canadian ones. And the Canadian ones aren’t really that amazing to start off with.
The seats are fine, no rips or anything. And they have quiet a few vending machines. The crowd here isn’t too sketchy either. The bus drivers are fairly nice. I still heard a lot of loud swearing, but hey, it’s a bus station.

I am frequent travel from Buffalo to Toronto almost every week. I tend to use Megabus, when I don’t want to drive to the great city of Toronto.
What Megabus does great is to offer cheaper or equal price as Greyhound without hassle of buying the ticket ahead of time. Another great thing about Megabus is how easy to buy a ticket and change it (cost $ 1 for every modification), but everything is online.
Problems or challenges of using Megabus:
1. Everything is online, so you can’t get information of delays. Remember to signup to text alerts when buying your ticket.
2. Not customer support if you happen to loss your ticket #.
3. The schedule of buses to go from Buffalo to Toronto is very early morning.

On 03 Jan 2012 I used Megabus to return to Philly after spending a few days in Buffalo. The bus was delayed ninety minutes due to an issue at Customs. The driver was in the terminal waiting area and kept us informed as to the progress. Loading and ticket inspection were fast. The outlets worked, the wifi was spotty and slow. I did not use the restroom but I did not hear any complaints from the passengers near me who did. Two older release date movies were shown but I can not recall the titles as I napped most of the way. Kevin, the driver, was safe, courteous, professional and informative. We made up thirty minutes of the lost time by reducing the length of the Syracuse stop and we might have made up more time had weather conditions along the thruway and I-​81 not slowed us down. Kevin stuck to the speed limits and operated the bus in a safe manner. Overall, not a bad trip.