Greyhound Bus Lines

Greyhound has so many routes, buses, and components it’s hard to review them all. I really only take the greyhound when I travel to Toronto from Buffalo. The tickets are quite cheap, it’s nice to sleep on the way there and back, and you land right in the middle of the city. Depending on when you leave, the trip itself take take a short or long time, but usually that’s traffic or the kind of passengers on your bus and how they deal with customs.
I will say that the wifi on this trip never works on either side of the border and sometimes the bus drivers seem exasperated. They need more breaks and there needs to be some help screening people at the station so that customs and stuff isn’t as stressful.

Some staff in the ticket counter is helpful but very unfriendly, making customer feeling like that she (the staff) is a queen, a picky one! That’s not a right way to treat another person.

I was traveling from Toronto back to NYC. Out bus got stuck in a bit of traffic, then there was a issue at customs. When we finally arrived in Buffalo out drivers change. Our new driver was so nasty. We took a dreak and she complained about us coming back too early. A passenger wanted to know what was going to be the new arrival time because she was getting picked up. She spoke to that passenger as if she was a child. «This was my day off. They called me in to drive you because they didn’t have anyone else. I don’t know because this isn’t my route». She went on an unnecessary rant

I am giving two stars because the Tim Hortons here made my connection better, as I hugely love their coffee. Other than that, it was awful!
First, the staff were so rude than they never cared about me as I lost my cap in one of the buses. The lady who was behind the counter opted to take a break instead of helping me out with lost and found! This is more than unacceptable in a customer service view. Also, the guy next to her who was also an employee, kept talking with the group of travelers who had their ticket reissued. I mean, c’mon. I got so over it, that I decided to not pursue help to them. Greyhound may get you point to point, but in terms of customer service, it sucks! Not worth paying over $ 50 per journey.
Second, the restroom are awful, there needs to be a remodel so bad!
And third, why are they putting on the fan at 3 am? It will freeze you badly, that you may leave sick.
Because of these three things, I’ve got to rate this place one star.

First time taking a greyhound. It was the worst experience ever. Traveling from San Diego to buffalo then taking a bus to NYC me and my sisters were very excited since we were exploring together. The bus driver was a pain in the ass that stopped every hour to yell at us for making so much noise. The people in the front couldn’t use their phone because it was a distraction to him. At one point he told us he was getting paid by the hour so that was the reason he kept making the trip longer and making those stops to yell at the passengers like we were five years old. Before we got off the bus we asked for his name but he refused to tell us.
How can I report him? At one point he made some passengers move spots because he didn’t want them in the front since they were making noises on accident and he threatened to leave them at the next station and even threatened to call the cops. Our NYC experience started of real bad because of this stupid idiot driver. I was so mad.
Please someone let me know how I can report him.

As we all know, many people today just love to travel! And why not? Travel can be fun and exciting. But what kind of traveler are you? Are you adventurous enough for the Buffalo Greyhound Station?
Do you enjoy waiting for a bus while watching wild birds fly around overhead inside a building? Do you also like to hang out with interesting homeless people who mutter to themselves and carry around trash bags filled with exotic mystery items? Do you find bright fluorescent lighting romantic, and dream of striking up casual conversations with people who speak colorfully idiomatic dialects of American English?
You do? You like all those thing?! Wow, you’re in luck! Come on down to the Buffalo Greyhound Station, because we’ve got a treat for you!
Sure, the bathrooms are smelly and that one stall door has been completely broken since 1987 — but now there’s a Tim Horton’s in the waiting area! You can drink Tim Horton’s overbrewed coffee and eat their cheap donuts and pretend you’re in Canada, which is just across that bridge from downtown Buffalo. In a fascinating display of cultural differences, over there bus stations don’t usually smell like pee, and bus drivers are surprisingly less hostile.
So close, and yet so very far away…

It’s a bus station what do you expect? They try to keep it clean. The men’s room is legendarily bad. Hasn’t been redone in probably more than 30 years! I mean CMON?! It is super awesome that they have a Tim Horton’s. About time they have a food option. Hell people can be stuck here overnight.

If you travel with a Grape Hound, you’ll probably stop at every winery in the region. However if you go by Greyhound, you’ll just stop at every little village, will struggle to sleep, will deal with bad smells, and will probably have to share your seat with a 400lb person. And that’s okay!
My trick when I used to ride Greyhounds was… nah. You don’t want to know. I’ll tell you later. In another review. Some other time.
The Buffalo Greyhound Station is one of the most special places in the world to me. The bathrooms are awful, the wait lines can be horrendous (but are usually better than in most places), some of the staff are rude (but not all of them), and travelling by Greyhound in general is a nightmare (but not always). Nevertheless, there is nowhere more special to me than this place. It’s wonderful. Very very very special memories and it can only possibly receive a 5 from me for that reason.

After Greyhound caused me to miss my connecting bus in Buffalo the employees at the Buffalo terminal were nothing but rude and useless. The woman behind the service desk was more interested in taking another coffee break than selling tickets. The person pretending to be the supervisor, some guy named Joe, was confrontational and about as helpful as a blind man teaching a photography class. He refused to do anything to help the situation and was too lazy to call anyone who could actually make a decision or authorize transportation to avoid me having to sit in their terminal for several hours. On top of that the vending machines were all out of order and the bathrooms were disgusting.
No one apologized, no one did anything to make up for the inconvenience of me being several hours late for my destination, and no one would answer my question as to whether they deliberately overbook their buses. After several calls to their «We Care» line and emails to their on-​line survey I have received NOT A SINGLE response from ANY Greyhound employee. No one with this company cares about the customers– they actually make the airlines look good! Greyhound will never get my business again.

Is the worst custumer service I ever had … don’t go with them … they we yelled of u and make u feel is like ur fault because u bought the tickets from them … and ur 9 hours trip will end up in 20 hours trip …

I’d say do not take greyhound unless you have no other choice. Sure it’s cheap and there’s no wifi… Sure the security screening is better than airports… But they just don’t care.
I’ve taken more than a dozen+ cross boarder grey hounds in my life. They have been fairly unpleasant but this one was the worst. The bus just didn’t come. They didn’t inform us the bus wasn’t coming. They didn’t make any arrangements to pick us up. They didn’t contact anyone after we started to complain. They merely said hope for spots on the next bus, you could be waiting here a while. (12−24hrs) and it was a crappy bus terminal.
At least it had a tim horton’s.
I wasn’t in a major rush, but the other passengers were freaking out and calling cabs to pick then up from buffalo to Toronto.
We talked to a number of employees and they kept saying there was nothing to do. Eventually one bus driver went to go look for someone and that really irritated me because there was someone there. They were just hiding and not dealing with questions or informing us about anything. This is not how to run business. Apparently there was no refund and no compensation either.
In the end we jumped on a bus that was about 4 – 5 hours after our scheduled bus. But no thanks to greyhound.
Avoid!

I don’t know why there are so many negative reviews. It’s a bus station, people, not the Fritz.
Overall, I had a very good experience here. I enjoyed:
— There were public security guards nearby
— There was a vending machine (pricey, but hey, it’s a greyhound station),
— It’s within walking distance of taxi cabs (right out the front door) and public transport
— The bus to Niagara Falls takes you from the Greyhound Station straight for the falls (ask the bus driver for the stop)
— There’s a Tim Horton’s in the Greyhound Station
And much, much more.
My only complaint was that there were only four working chargers scattered throughout the whole Greyhound Station.

Would have gave them 0 stars instead of one. What’s the point of having a phone line if no is there to help you answer your questions? The representatives on greyhound Facebook page is useless. They give you an answer you already know. They don’t update on their service when they cancel or delay their bus. It would be helpful if they did.

Had a nightmare of an experience with Greyhound when we were scheduled to leave on a 2:40am bus for NYC on the night of December 25^th. We didn’t leave Buffalo until 10am and ended up missing two buses, staying at the grimy Buffalo station for over eight hours. Ugh.
Here’s how it went: At 2:30am, we were told by the person who was boarding the buses that we could either get on the 2:40am bus and sit separately OR we could wait 20 minutes for the next bus and sit together. We opted to wait for 20 minutes, but apparently this guy was misinformed and the next bus wouldn’t be coming until 6:30am. We were frustrated, especially since we now had to change our travel plans and book an overnight hotel (we had to visit the Russian consulate which would likely be closed by the time we arrived on the later bus) and coming up to talk to the only Greyhound employee was a worthless feat. Whoever worked that night shift was a class-​a *sshole who definitely did not want to be doing his job that night (and I get it… the night shift is tough), but some human decency would have went a long way (which we later got from an employee that came in).
Here’s when the whole experience turns from a frustrating inconvenience to a nightmare: we ended up missing the 6:30am bus. We were pretty tired and we saw a bus pull up and board that was slated to be going to «Boston, MA.» Just in case, I asked my fiancé to go up to the counter and ask if that was the bus we needed to board to NYC. Apparently, the employee misunderstood her and thought she was asking when the bus from NYC was coming and he told her it was running late, so we didn’t think the Boston bus was what we needed to take to get to NYC and ended up missing it too. Next bus comes at 9:30am. We would now have to be at the Greyhound station for a total of eight hours just waiting for a bus. I’m livid at this point because she specifically went up to ask about the bus, but this employee who was mostly listening to headphones/​music and trying 210% to be the least helpful person in the entire building led us astray. He also made like no announcement that the bus was going to NYC as well! Maybe he said on the loudspeaker once «Boarding a bus to Boston with transfers to Scranton, Binghamton… and so he claims «New York City,» but I didn’t hear the NYC part. I swear he didn’t say it. He even KNEW we were waiting for that bus as we talked to him about our problem before, but when I pointed this out… he said that we were not in the station (we were sitting right by the gate for hours!).
Talking to him turned out to be fruitless as he just gets argumentative with me, so I ask to file a complaint and speak with the manager, he digs out some form and gives it to me and says a manager won’t get in till 9am. I should mention that earlier on I come up to him to ask for suggestions on where to park and he had no idea. Does anyone have any idea? Where the hell do you even park if you come here and need to leave your car overnight? All the parking garages around are closed overnight (and why is that?!).
At 9am, I end up talking to someone who was the saving grace of the whole experience. He refunded our tickets fully so we ended up getting a free ride to NYC (saving us almost $ 300). This guy was the angel of customer service in an otherwise hellish night. He also made sure we were the first on the bus out at 9:30am, which was a nice touch. Thank you for redeeming our trip! :)

Nasty, nasty sanitary conditions in the bathroom. For a 45 mins. Stop-​over no real food to buy. Buffalo Station doesn’t help with the image of a run– down town. C’mon, we’re in the 21^st Century. This station is from the Dark Ages.

I created a Unilocal account solely to give greyhound buffalo a one star. if i could give zero, I would. Every single employee that I talked to is a FUCKING ASSHOLE. not to mention, the bathrooms were trashed, birds were flying around inside the terminal, and there were cracked out homeless people around every corner.
FUCK BUFFALO FUCKING GREYHOUND. Avoid this station at all costs.

I was stranded by «Megabus» last year in Buffalo at the airport! They just never showed up. Finally after a few hours, a bus pulled up, Greyhound and the guy was so nice to me, he took me under his wing, helped me out, and was so friendly, I was just about in tears, and he showed me he was going downtown, then how to get to Toronto! I forgot his name, but I will never take «Megabus» again!

On par with my Greyhound experiences in many East Coast cities. I was concerned about traveling through this station solo after dark, but really didn’t have any reason to worry. Getting here was easy, too, as it’s quite close to downtown Buffalo. The staff at the desk was helpful and there was a separate roped-​off waiting area for those of us headed to Cleveland as it seems to be a popular route. The station was well lit and busy, and the Greyhound staff was nice. I booked the online web-​advance rate and found this to be a very cost effective way to travel.

If I could give less than one star, I would. Horrible experience with Greyhound. I recently bought two tickets online for a trip to the airport from the terminal in Buffalo. They were $ 12 a piece, which is a little steep for Greyhound. Well, upon checking in, we were told that the route didn’t exist and we were looked at like total idiots. The lady at the counter refused to refund our tickets, and was extremely rude. Luckily, there’s a city bus that goes to the airport for $ 1.70, and had I known about it before, I wouldn’t have bothered with Greyhound. Of course I call Greyhound immediately and try to demand a refund. Nope. They don’t care. You have to mail in your tickets to someone who I’m sure is miserable and hates their job, because upon receiving a reply from them, I was NOT granted a refund. I was told the fare was a reduced rate, which is complete crap. I called Greyhound AGAIN, and was told the same old story about how the refunds department doesn’t have an extension, and they could give me a voucher for my tickets. NOPE. NO thanks. I’d rather walk than ever take Greyhound ever again.

I’m currently sitting on a greyhound bus to Toronto (from NYC). We’ve had to switch drivers twice and we have now been sitting in buffalo for over an hour. The staff at the station (greyhound staff) was extremely rude and did not even want to make an announcement to tell us when the driver would come. I have done this trip many times (with megabus) and have never encountered such issues.
Will never take this company again and do not recommend it to anyone.