Holiday Inn Buffalo-Downtown

We stayed here during the NHL draft so room rates jumped up to $ 125/​night. Which to me still seems pretty good compared to the West Coast.
Decent room, firm bed with clean sheets, and clean room. I was expecting much worse. The hotel had all kinds of promotions for people to eat at the restaurant including a free bottle of wine with dinner.
The kicker was at the end of the night when we came back to the hotel at midnight. Security was a 6’5″ man, who was overweight with a large gun on his side.
Overall this was a pleasant place to stay.

I stayed here in Winter of 2015.
I stayed in one of the rooms higher up and still was able to hear the traffic which made it hard to sleep. Also, I should note, I did have a bed bug in my room. I told the front desk and they gave me gift card to the hotel restaurant and a new room.

Where a good night’s sleep comes to die. The hotel is showing its age, but I don’t mind at 75 $/​night. The killer is none of the room doors have a soft close. You can hear a room door slam 3 floors up and the other end of the hotel. That being said our neighbors had visitors every 20 min min until 5AM slamming every time. So come for the night, just not for a good sleep.

I enjoyed my stay of 2 nights here. They just changed the beds and they were really comfortable. Room was clean and staff was nice.
The shuttle lady is nice too.
The only one thing is that there is not breakfast included. So I paid $ 15 for some very sad cinnamon french toast. Just kidding! They were good! But I just hoped they had breakfast.

I enjoyed my stay. Room was very clean and staff made me feel welcome. There was a manager reception with refreshments the night I stayed and they had fresh baked cookies every day at the counter. There was pick up and drop off from the airport. When I got there their van had a flat tire so they paid for a taxi to come get me.

4 stars for the Staff! It was a last minute booking. We called for late check in and given an upgrade without a fee. Got in at 3 am and staff was very accommodating with all our questions. Our reservation was for 2 days but decided to check out the next day and Cory at the desk took care of us and made sure that they’re only charging us for a day. :) yay!

Very nice, warm, welcoming staff. Picked us up at the airport with Hotel Shuttle; helped us navigate the city. Breakfast was first rate. Room was less than clean but management had housekeeping supervisor address it immediately. Our housekeeper was new and supervisor did training and resolved it on the spot. The Desk manager Even offered to comp a night but I didn’t accept because otherwise everything was five Star. Comfortable fluffy beds, A/​C was cool and quiet; nice TV options, very upscale brand of toiletries… All made our stay very comfortable. Further, they drove me to nail salon around the corner. We were there for a wedding and they really supported us all in celebrating and enjoying the event. I will choose this location when I return to Buffalo… thank you friends at Holiday Inn Downtown Buffalo on Delaware…

This hotel is horrible, please save your money and frustration and go somewhere else. I’ve been staying here regularly for work for multiple years but have finally reached the point where the good location doesn’t make up for all of the horrible attributes this property inflicts upon you. Don’t let the maids clean your room, unless you’re tired of your jewelry and want them to take it off your hands. I then emailed the hotel management to tell them about this, to which they replied that that are sorry, but they were unable to locate the items that I «lost». The parking is horrendous, there’s a limited number of spots, often fewer than needed to accommodate all of the guests staying at the hotel in my experience. When there were no available spots one night, the front desk helpfully offered that I park in an alley a few blocks down, as there is free parking there. I thought that was a joke that the hotel I was paying to stay at suggested that I, as a 25 year old female, go park my car in an alley in downtown Buffalo and then walk back. No thanks.
Room service is extremely slow and incapable of getting a simple order correct. Don’t attempt to do work here, as the hotel attracts many, many families and children, who initiate hockey games in the hallways at 11pm with your door as the goal. From my multiple experiences, 90% of the rooms in the hotel are joint rooms, meaning you also get to hear the screaming and jumping kids when they retreat into their rooms. The rooms are old, outdated, smell musty and stains greet you upon every chair, sofa and towel there is. Don’t dare look in the fan units, as there are dead bugs and dirt that hasn’t been touched since the hotel was built. The bathrooms are so tiny and dingy, you have to slide through the open door and shut it in order to use the shower, toilet or sink. The gym is the size of a closet and has outdated equipment, which I’m normally used to from frequenting hotels, but it is nearly unusable. The elevators creak and crawl painfully slow.
With so many new and gorgeous hotels having been recently built in the downtown Buffalo area, there’s literally no reason to stay at this place. If the hotel made up for it in hospitality it would be one thing, but there is no extra effort put in to compensate. The hotel does not recognize status in the least, and has actual cut benefits to guests, whereas at least you used to receive free coffee in the morning, now there’s no offered perks. Save your money and frustration, this hotel should be a much lower economy chain hotel and probably will be within a few years.

A little older property, but the had a decent fitness area and the location was good for walking to restaurants.

My family and I stayed here while on business. The hotel itself is okay. nothing great but not horrible either. We ran into two problems that were extremely frustrating. The first– we were set to check out the same day as a huge street festival. We were not told at all about the festival beforehand. The night before the festival we noticed the tents being set up in front of the hotel so we stopped and asked the front desk. They informed us that we would either need to park our car two blocks away tonight or get up and checkout before 7 am or else we would be stuck in the hotel parking lot until the festival ended at 7pm. Had I known this I may have chosen to stay somewhere else for the last night of our trip. What bothered me most was that we were not notified of this at all! The second complaint I have is that because we are here on business we are tax exempt. Anytime we have ever traveled on business we have asked for the tax exemption form at the desk and have filled it out then. When we asked for it at this hotel we were told that because we didn’t know what form we needed exactly that they couldn’t give us the form. We explained we have never needed to give a specific form name or number, we’ve always just said what type of business travel it was for and th form was given. We were then told that it is our responsibility to have the form filled out before hand with a supervisors signature then submit it to them. We explained this is not the case and never has been. When we asked if we could see the forms they had so we could help determine which one was needed the story quickly changed to they don’t even have the forms at the hotel. We were then told to Google the form and print it out. Once signed by our supervisor we could submit it for reimbursement. So we Google the form and sure enough no signature was needed by a supervisor at all. We are platinum IhG members. We pay to be and as paying members I feel that we should not be inconvenienced as we have been! So for a mediocre hotel and the lack of customer service I would give the hotel a big thumbs down and not return or recommend it!

5 stars for service without a doubt but they can’t make up for the fact that their hotel needs desperate renovating. A flat screen tv and a newer white coverlet isn’t going to mask what is clearly an outdated space. It honestly wouldn’t be so bad if they priced their rooms way below market in the area but their rooms are not much less than the nicer hotels in the area that are more conveniently located downtown. The room was surprisingly quiet though as I feared with the age that you would be able to hear every single person going up and down the hallway. Buffalo is worth a visit and niagra falls is super close but unless you get a deal I’d say perhaps visit another place. Whoever hires and trains at this place is doing a good job though. Great staff. !

This hotel is cool because there is a restaurant/​bar attached but when I stay at a hotel, I really look forward to a solid continental breakfast and they don’t have one here. Every other holiday inn I have ever been to always has one so this morning when I strolled downstairs to get some yogurt and coffee I was disappointed when I was told I had to buy a coffee from the bar. For $ 130 a night, I should get some free coffee. The room itself was decent, queen sized bed, spacious enough, two chairs, bedside table and dressers. The bathroom was big and clean. They did have a thing hanging on the door for room service which allowed you to order breakfast and hang it on your doorknob so that it would be brought to you in the morning. It cost about $ 10. Housekeeping knocked on my door a zillion times this morning while I was trying to sleep. Check out was at noon and it was the day after the St. Pattys Day parade so I clearly needed every second of sleep and wasn’t planning on leaving until 11:59 am, so those knocks on the door waking me up every 45 minutes was a little aggravating. I probably would try a different hotel next time, little pricey for the overall experience and quality.

Staying here for one night. Thank the lord. Awful prices for off season, the «free» wifi doesn’t work conveniently, my room is listed as non-​smoking and definitely smells like an ashtray. The restaurant here is horrible, wanna be food. The only redeeming qualities are the 24 hour fitness center, and that the staff are nice. I mean they’d have to be because I’m sure the amount of complaints the receive daily must be getting old by now. DO NOT ENJOY! Stay somewhere else for $ 140 a night.

Unfortunately this Holiday Inn doesn’t have an updated cooling system. So, while getting ready for an event, like a wedding, you end up sweating your ass off. 77° in a room without any AC is just silly. We don’t plan on coming back.

I have stayed here a couple of times. Free parking, fast check-​in and rapid check-​out available. Free wi-​fi that worked in my room pretty well. Very clean rooms and facilities. All staff were friendly to me and responsive when I did need something. I can’t say much about the price because I stay at the government rate. Close to many restaurants and there is a drug store right next door. Ate at both the restaurant and café and food was good. My co-​worker did not get her wake up call the first morning because it was marked for the wrong room number, but they did comp here with a free beverage at the bar. I guess I just understand that human error is a natural and normal part of life. I would definitely stay here again.

I spent six weeks at this hotel years ago when I was in Buffalo for training.
The location isn’t bad — there’s plenty within walking distance (including my company’s HQ at the time). Parking also seemed to be easily accessible — there was a big lot right in front of the building.
There was a restaurant/​bar just off the lobby (Jonquil’s, I think it was called, at least back then) which was your typical hotel kind of place. There were some eateries close by and room service was also available (but nothing really special).
Rooms were just O.K. I never noticed any dirtiness but they had a dated and somewhat worn out look.
Check-​in, as others have noted, was quick and painless unless there was a crowd.

Lets us check in a bit early.
Location location location. I don’t know what that means but this hotel is central to everything. If you want to visit the big Buff to stay in your hotel I don’t think this would be right for you. But if you want to just have a central place to stay with free and easy parking, this place couldn’t have been better.
The rooms are clean enough and check in and out was easy.
No breakfast was offered but there are food options abound. Even a taco truck down the street!

I am giving this place 5 stars based on service. This review is long overdue as it dates back to when went up to see Buffalo vs Tenn. The staff here did an excellent job. Particularly Amanda and Jeffery. I forget the third girls name but she was awesome as well. There were some minor problem and they fixed them right up. They were very courteous every time we came back to the hotel. The next time we come back to Buffalo it will be to stay there.

We stayed here for 3 nights during our recent Niagara Falls trip, as it was significantly cheaper than any hotel actually in Niagara Falls, and only about a 25 minute drive to the falls. Overall, the hotel was completely satisfactory — nothing more, nothing less. Everyone we encountered was friendly, but the lack of a dedicated service elevator caused the elevators to stop frequently to pick up and drop off employees. We ate breakfast at the restaurant downstairs twice, and it was decent. Our room was clean, and the cleaning staff kept it that way. Free parking and wi-​fi. I used the small gym twice, and it was fine.
So, overall, this Holiday Inn was a sufficient, clean, and safe place for me to rest my head and I may stay here in the future if I’m in the area and the price is right again.

This hotel blows.
I didn’t get my suitcases rifled through while I was out of the room or anything. And it served the purpose of giving me a decently priced place to stay in walking distance of where I needed to go while in town. But I’ve been in plenty of comparably priced hotels — including many other Holiday Inns — that have been nothing like the mess that this place was.
Check in and check out were fast and easy. But then again this process should be that way. And that is about where the positives of this place end. The whole place has a generally «dirty» vibe… I thought I was maybe just imagining it (it is an older hotel after all) but when I got in the elevator to go to my room and saw the crap-​brown stains all over the buttons, my hunch was justified. Moreso when I entered my room, closed the door, and saw the back of the door had a multicolored splatter on it as if the last guest had puked on it. (See pics.)
The wifi is free, but spotty at best. Took a number of times to connect, was very slow and often went offline.
Did not eat in the restuarant or order room service, but I did have a drink at the bar and the bartender took about 7 minutes to notice I was sitting there, and would dissappear into the kitchen for extended periods of time, which left me with an empty glass so long that it inspired me to just cash out and call it a night.
The cleaning staff basically threw their own hotel party on my floor each morning, their carts and supplies strewn about the hallways, laughing and talking loudly to each other from their respective rooms they were cleaning. As if they were the only ones on the floor and no guests were still around.
I usually don’t care too much one way or another about hotels — a place to stay is a place to stay. But I would go out of my way to make sure I don’t end up at this one again.