Eyes Downtown

This was the third store I went to looking for not-​run-​of-​the-​mill frames. I actually thought I’d have to drive to Toronto to find some. It was an incredibly windy day and as I was about the enter the store something flew into my eye. I mentioned to one of the staff that I was there to look at frames, but that my eye was tearing up and hurting. She whisked me to the back of the store where Dr. Bob Hornberger gently and expertly numbed my eye and removed the errant fragment. (Note: if you’re going to have a foreign object fly into your eye, make sure you are outside this store.)
Eyes Downtown has a spectacular array of frames (some of which are exclusive to this store). The inventory is enormous and range from moderately priced but good quality frames to designer level. It took me more than an hour to narrow the field down to about a dozen, all of which I would have been thrilled to have. Then, I took almost another hour to finally choose two fabulous frames that are both hip & stylish and comfortable. The staff are all gracious, patient, knowledgeable, friendly, accomodating, did I mention patient?, and immensely helpful. I could continue raving but I’m running out of superlatives. Dr. Bob, who is the owner, will pore over your insurance information to determine what is and isn’t covered and will work with you to see where he can save you money. Compared to other optical stores, I found the prices to be about 25−30% less for the same high quality and style. All in all, it was a superb experience.

Great frame selection. The designer frames are in a separate backroom location. They have Fair prices and quick service. Dr. Bob is extremely friendly. There are hundreds of frames to choose from and the staff will help you pick something out that looks great on you! I have bought 2 pairs of glasses from here so far. Each time, they were ready for pickup within a week or two. No complaints… This place is the best!

They took my insurance, had a great selection of frames, filled the order for my contacts the spot. It was so easy to make an appointment and my glasses were ready within 5 days.

I had a contact break at 2pm on a Saturday while I was touring with my band through Buffalo. I called several different places in town and no one would see me as everyone was closed. However, Dr. Bob graciously agreed to see me after hours. He and his assistant manager guided me to their location, gave me a quick eye exam, and only charged me $ 15 for a replacement contact. A true professional, he presented me with warm hospitality, personable conversation, and several recommendations for ribs, wings, live music, and drinks. By 3pm, I was walking out of his office elated that I wouldn’t have to spend the rest of my tour (2 weeks) blind. Dr. Bob and Chase were a delight to be around and above and beyond accommodating. Although our time was short (and thats a good thing), I hope our paths meet again somewhere down the road. Do yourself a favor and bring your business to Dr. Bob.
Thanks Dr. Bob… let me know if you ever make it to New Orleans… ill reciprocate the VIP treatment you lent me and show you all the spots to eat, drink, and listen to music.

I thought this place was really good. The doctor was great. I had my prescription written out, and I went to order the contact lenses online, but the store cancelled my order. The store is saying I was never fitted for contact lenses. They don’t have my paperwork on file. What the heck? What was the point of me going there then?
Such a pain in the butt. I’m going to have to go back to the office to straighten out my order, but this is a 3 week delay on my contact lenses, which I needed because they’re going to run out by the time this is taken care of.
I don’t know what to tell you. If you book an appointment with them, make sure they have your paperwork on file? Such a pain!
Update: Apparently, my doctor only gave me a glasses prescription, which doesn’t make any sense because I had an appointment for contact lenses. So now, I have to pay an extra $ 60 for the lens fitting, which isn’t so bad. I’m pretty sure that’s standard. ($ 90 total for eye exam and fitting).
But something still didn’t feel right. I still didn’t understand why he didn’t just tell me to begin with that I would need a lens fitting? Why did he let me leave the office, thinking I could order my contacts right away? Apparently it was because I wasn’t ordering through him, so he felt he was losing money. I only paid $ 30 for the eye exam, and if I just ordered the contacts through him, it would have all been taken care of. But is that a reason to not let someone know? I waited 3 weeks to find out I need another exam anyway.
I decided in the end to not go back to them. Sure, I lose $ 30, and it’s a further delay in getting my contact lenses. But the doctor just didn’t seem trustworthy. It was like he was trying to fast-​talk his way into getting me to order contact lenses through him. And a lot of what he said contradicted what he said originally during our appointment.
Overall, I would not recommend this place at all. He wouldn’t even admit he was wrong in not telling me that I wouldn’t be able to order lenses online. And then, he was passing on the blame that it was my fault for not ordering my contact lenses through him, which would mean I would have to pay $ 150 extra from what he was charging. The whole thing just doesn’t make any sense.

For years I have been going to Eyes Downtown. I depend on my glasses. There are many quirky, and beautiful frames to choose from. The service is excellent. Since I have a job that requires me to look closely at my client my setting for my lenses are a bit unique and the optometrist complied with my needs. I am looking forward to getting my gorgeous Ferragamo glasses.

Everyone at Eyes is gracious and helpful. They do not try to sell-​up. They have great selection, I went in to have bifocal lens put in an existing pair of Ray-​Bans, which they did quickly and happily — bearing in mind that I was trying to get it done for an imminent vacation.
I saw them treat every customer with exactly the same care and efficiency — families with kids, hipsters, people of color, downtown business people.