Avis Rent A Car

Landed at Buf at 11:30pm walked to Avis 7 people in line. EVERYONE had a reservation yet they only staff 1 person. Why don’t they staff based on amount of reservations. PLUS We ALL give ALL our info when we book it online so WTF takes so long. Been waiting for an hour now and still 3 more in front of me. WILL NEVER USE AVIS AGAIN!

I had horrible experience with Avis at Buffalo airport.
They issued a car with bald tire & it got flat.
Tire workshop refused to repair as it is illegal to drive a car in this condition.
Avis has put myself & my family life at risk.
I called up Avis & the emergency assistance support asked me to pump air to flat tire
& drive another 50 miles to nearest avis center for car exchange.
I called up customer care many times but no response & they don’t take any responsibility for cars issues and all the hardship customers had to undergo for faulty vehicles… I strongly suggest not to opt Avis Rent a car.

Left a «Handicapped Sticker» in a rental car but realized it 2 hours later. No way to reach the rental counter, no way to contact Lost and Found live, Lost and Found’s mailbox was full forever and no way to leave a message. And yet I could have booked a new car rental every time I called for help.

My experience was a year or so ago. Absolutely awful. Gas tank was ½ full, car dirty, and the rudest counter agents I’ve encountered in my life.

I am not one to give negative feedback, nor to write reviews but felt this was something I really needed to do, due to the HIDDEN CHARGES. I wouldn’t give this Avis rental even one star. Be very careful, what I had been quoted in the rental was doubled upon drop off. What Debbie quoted and verbally told me (while Matt the manager was standing over her shoulder) was not what I paid. Debbie and Matt were the worst. I called Avis customer service to find out that they documented «their version» in the notes which didn’t surprise me. I will send corporate a letter to get this corrected, as I have the paperwork to show their overcharge.
1^st and last time at Avis. I’ve rented at Alamo and Budget from this airport many times and it was all great, please consider Alamo or Budget for much better service and pricing without the HIDDEN CHARGES. It’s too bad I had to deal with Debbie and a dishonest manager, Matt, as I was trying to catch a plane. This is a very HONEST review, thank you for reading it.

Words can not express how AMAZING Patti & Debbie are!
I flew into Buffalo yesterday to move my son back home to the NYC area from UB.
This was an unexpected move and stressful situation. I had reserved a minivan with another
company based on price of a one way rental. I confirmed all criteria over the phone prior in hopes of making the stressful situation as smooth as possible. As the rental agreement was being processed at Enterprise my experience was turning into a nightmare. I thought my son and I were going to be stranded in Buffalo with his dorm room contents and no place to go.
I felt myself quickly becoming overwhelmed, I walked along the strip of rental counter feeling hopeless until I reached the AVIS counter and that’s when I was fortunate to find Patti & Debbie. They operate as human beings not robots, they take pride in their jobs and the fact that they are the first impression people will get of the Buffalo area. Avis Rent A Car and the City of Buffalo are lucky to have these two women representing them.

Maxx and Kamel (I hope that’s how you spell his name) were awesome! I arrived on a late flight and was worried they would be closed by the time I got off the plane, but to my surprise they were still there. (They usually wait until the last flight) Although I did have some issues with my reservation, Maxx was super helpful and patient, she figured something out in no time. I was given a Ford Fusion with unlimited mileage which was also super clean on the inside and out. As first time renter I was very satisfied! I highly recommend this location. See you guys next month! :)

Relatively smooth experience — I like that the rental cars are walking distance (right across) from the regular terminal so you don’t need to wait for a shuttle or anything like that.
There was a little bit of a line, and we got some kind of confusing directions about what to do once we got the car (and had the system freeze on us) but overall a decent experience picking up the car we reserved (through Autoslash — which if you don’t use you don’t know what you’re missing! –it’s probably money)

I rented a car from the Buffalo airport through Travelocity. My total was going to be $ 66. I had to extend the rental by 10 hours and it ended up costing me $ 120. They would not honor the original rate and charged me a change fee. Customer Service is horrible. Will never rent from again. I chose them over others because of a good rate and ended up paying more in the end.

We have rented through Avis in the past, but decided to go with another company (Hertz) this time around because of a coupon we found. Unfortunately, Hertz ended up being a nightmare and we did not receive the car we reserved in advance. We ended up canceling our Hertz reservation and decided to see what Avis could offer us.
The girls at the Avis counter asked us what price Hertz was offering, and they were able to match it for us for the same week long rental. Plus, they were able to upgrade us to a better car class for no additional charge. The entire process at Avis was very smooth and took less than 15 minutes, which is key when you are preparing to leave for vacation!
Overall, we were very satisfied with this Avis location and will be back again.

We got the car that we asked for. Ford expedition. The car was not cleaned on the inside. The mileage was wrong but the car worked. All and all we were happy

Travelled on xmas eve so i expected it to be busy, but they apparently did not. They had 1 person working inside, and the man in front of me took about an hour to figure out what car to get him, meanwhile I already had a reservation and the three people behind me as well. So we all stood there waiting for an hour, once it was my turn i was in and out within 5 minutes. Rental was fine. What disappointed me was I returned the car a day early and when I got to NC we realized my boyfriend left his Oakley’s in the car, we called the office location immediately and no one answered. The next morning we called and called and called and for the next three days we called and called yet no one EVER answered the phone. I filled out the appropriate lost item form online etc and they told me they’re not responsible and that’s fine we left it there but i’m unimpressed with the customer service at this location, in 50+ phone calls no one was able to answer the phone at this location, so we could tell them exactly where the sunglasses were and get them back. Even if they answered the phone and said ya their gone would be better than not answering at all. Ridiculous. Anyways this is bad experience number 2 for me with Avis and I will be boycotting Avis from now on. Good deal or not, their customer service sucks.

I only rent the basic car for one day, from Buffalo to Boston, they gave me a budget about $ 80.00, but they charged me about $ 300.00 when I returned the car!!! They charged me $ 0.3/mile and another unreasonable $ 151.00! This is ridiculous!!! I’d rather to buy flight tickets next time! Avis is soooooooooo horrible here!!! !!! Please please please do not rent Avis car in NY and MA!!!

Ive called this place 40x. No one answers the phone, no one has EVER picked up, the national office can’t even get ahold of em. All day I’ve been trying to get an answer as what to do when my flights get delayed & I land after hours. No one can give a straight answer, guess Im shit out of luck. Last time I ever use these guys.

We landed, went straight here to pick up our smaller car, but they didn’t have it. Instead, they had a massive van for us to drive all across New England in. Disappointed, but nonetheless, that van helped us so much on our trip! Customer service was mediocre.

I usually use Enterprise with no hassles, but I booked through work and was happy to try another company. There was no line, and I was in a Ford Taurus quickly. When I returned, they scanned the car, knew my name, mileage, everything. The agent who took the keys was very friendly.

Mavis Davis went to Payless, bought some shoes and she paid way less, then she asked me where the rave is, I said no clue, let’s rent from Avis!
I rent cars from here all the time because I don’t like to drive to other cities in my own car, which is getting older and needs to be saved for tours. It’s nice trying out lots of different cars each time I go away, and if you book online, it’s pretty cheap too.
I really like Avis, they are one of the few major car companies that will let you rent with a debit card instead of just a credit card, and their cars are often really fantastic. I did have some problems with the Philadelphia office once, and then I had to argue at length at this office to try not to be overcharged for various things that Philly was trying to «rip us off» over, after one of their tires went flat. Because of all this drama, and because it took a good 45 mins to sort out (when it was completely AVIS’ fault), I have to mark them down to a 4. But other than that, they have been awesome to work with, and cheap, and never really given me any problems. The people at this Airport office are not as friendly as the people at the Sheridan office but it’s still the best place to rent a car, probably.
Update: the company are now being absolutely insane and trying to get me to pay for a flat tire which has always been «on the house» in the past. It’s not this office’s fault, the one in Philadelphia that replaced the tire is to blame. So I am giving that office, and the corporate office, a 1.

Cheap rental rides!
Avis car rental has been a good place to rent from — from previous airports. With that said, I had found a decent deal a few months before my travels to Buffalo Niagara international airport. Found on
, it was a gorgeous deal that had to be snagged! At $ 23/​day, such a price was always great to be had. While I am not an Avis car rental loyal member, I usually try to find the lowest rates and rent from them. The entire experience was very good and I would recommend it to anyone who needs a dependable rental car experience, but need a deal. Search
or
, and
for the best pricing. The pick up process was good and I was on my way within 15 minutes upon arrival.
This Avis car rental location is located at the Buffalo Niagara international airport. The great thing about this regional airport — other than being served by Delta airlines, is that the car rental facility is next door to the terminal. No shuttle required. The pick up was quick, as there was no line. The agent who assisted me was professional and helped me get into a red Chevy Cruze that drove smoothly and flawlessly. I enjoyed this car rental experience and hope to rent from Avis down the road soon. I had the LDW insurance coverage, which was about $ 20/​day. Along with the EZ Pass for tolls, it was a budget friendly rental that was sure to enhance my travel experience by renting with Avis. The car itself was clean before I got it. No nicks or dents before I drove it across the US /​Canadian border for a quick trip to Niagara Falls. Then a few days in upstate NY before returning it back here after 7 days.
With all the deals out there online these days, Avis had a good one and I jumped on it. Avis’s car rental facilities shares its facilities with the other major car rental companies. This central location is great for those who don’t have the time or patience to wait for car rental shuttle buses. The car rental return process worked out like clock work. Fast and professional. I got in and out with my receipt and made my flight back home. Whether your travels go through Canada, upstate NY, or anywhere in the region, you can trust Avis to be the one car rental agency to got your back. Happy with my car rental experience and hope you will too.
Support local!
B+

Quick, friendly service with no issues.

This is the largest Avis pick up in the area, and sometimes the cheapest as well.
Its at the airport, they have a lot of cars. The airport counter is next to Hertz, and the car pickup, one level below the counter, is also located centrally.
The people working here are nice.
I have found this to be an easy process the past few times I have needed a car.
Easy pickup and easy return. Life is good.