Alamo Rent A Car

We have been trying to get a hold of them all day. WE HAVE LITERALLY CALLED THE ALAMO LOCATION COUNTER OVER 30 TIMES IN 8 HOURS. NO ONE IS ANSWERING.
We have a flight that comes in at 12:26AM and a reservation for a car at 12:30AM. We called the main Alamo customer service line and were told that despite the 12:30AM reservation time, they can not guarantee that the counter will be open if we are even a minute late because they close at 12:30AM. They suggested that we call the Buffalo International Airport Alamo location directly. As previously stated, we have been trying to get a hold of them all day. We have literally called the Alamo location counter over 30 times in 8 hours. No one is answering.
AVOID THEM AT ALL COST.

Only one person at the counter
The line is 15 people deep and its taking 15 minutes to serve one person
Avis you need to get more staff!!!

Quick, excellent service. Good car in snow for Buffalo in February! Reasonably priced and will continue to use all over United States.

Terrible terrible experience. Rented from Buffalo, NY airport. Service desk staff was playing on her phone when we were at the desk. Very rude during the check in process. Car broke down after 10 minutes of driving. Called service desk for a whole 30 min without answers. Called roadside and was told to wait 2 – 3 hours in the freezing cold for a tow truck to come. Roadside service staff then tried to contact the airport service desk without success. And when tow truck came, the driver wanted to take our keys and had us wait in the cold with our luggages for a cab. Had to call and order a cab back to the airport and paid out of our own pockets for the cab ride. And when we told the service desk staff about the situation, she was very indifferent about the whole thing. We then asked to speak to the manager, who was in fact, as rude as the service desk person, and she dismissed our situation and offered to give us a smaller, lower grade vehicle with no compensation of either the time we wasted or the money we paid for the cab. She then told us that they do have two same grade vehicles but they have to reserve those to the customers later in the night. Desk staff, Jessica, and Manager, Bridgette, were very rude and not helpful in the whole process. Ended up paying $ 200 more to rent from another company. Ruined our vacation and ended up getting 3 of us sick. Never rent from Alamo again!

Fast easy checkin mid-​November 2015 at Buffalo Airport. Didn’t try to push any upgrades/​Insurance. Got an upgrade since they were pretty slow. Would definitely recommend. Drove away in less than 10 minutes after arriving in the arrival terminal and walking across to the car rental area

The line was insanity. Even with a confirmed and prepaid reservation I had to stand in line for a good 20 minutes. Then I was given the worst rental car I have ever seen. The quality of this car was so low, it shocks me that it was even being rented. I thought rental cars had higher standards to meet. Everything was stained… every single seat. The driver side door make a constant rattling sound anytime the car was moving. Even though it was a decent deal on price, I’d go with another company, at least at this location.

Our agent, Melissa, was very friendly and helpful when we picked up our rental this past Saturday. No pushy sales for the added insurance, that my own auto policy already covers. We were upgraded to a premium SUV from a Canadian plated minivan.

After a problem with a recent rental I sent a follow up comment to ALAMO! I received a same day follow up phone call from the area manager. I have to say I was amazed at the speed of the follow up and the attitude of the employee & resolution!
Truly amazing, Thank you WALLY for very prompt follow up!!!

Had a brand new Lincoln Navigator. Took it on a trip. Car was clean, and ready. Desk agents were awesome and return was a breeze. Highly recommended.

They will steal your stuff. I left an iPod Classic in the console. I called the next day and they stated that no iPod was turned in. After several conversations with their personnel, they informed me that: Its my own fault that they are thieves. If I hadn’t left my property behind they would not have stolen it. They do no investigations into customer complaints of theft because it is my fault they stole my property. Too bad for you; Mr. former customer of Alamo. And one of their staff was actually surprised when I said I would not rent from them again.
So; be advised: if you are careless enough to leave something in one of their rental cars you are giving it away.

Smooth as can be. Very pleasant people to work with. Very nice, clean, late model vehicle. This is the way it is done.

A very good experience with the company rental counter. The car was the perfect fit for our travels.

Customer service was excellent! I chose Alamo as opposed to the other competitors because of its excellent reviews and great value. My economy car was new, clean, and ready when I arrived. Could not ask for a better car rental experience!

Got a great deal on my rental at Alamo. The customer service was outstanding & the car was clean.

The service was quick and I love that the cars are onsite. I requested a car seat for my daughter, and they brought the wrong one (infant instead of convertible seat), per my reservation. The next carseat they brought me was broken (latch had been cut off/​missing). They brought me another seat which looked decent but due to the backseat of the Cruze that I rented, it was impossible to install rearfacing, so I had to install it forward facing until I could wedge a rolled up towel under it when I arrived at my destination 40 minutes away. Unfortunately, they offer no assistance with installation because it is a liability, which is understandable, but super inconvenient when you are traveling solo with a baby.
Upon the end of my rental, the agency made it right by reimbursing me for the car seat rental. I will rent a car from Alamo again, but next time I will bring my on seat.

Great service, great location!
Rental cars are onsite at this location no shuttle bus to cars. Alamo insiders makes for fast get away. Car was clean and fairly new. Will continue to rent from Alamo.

I rented an SUV from Alamo to go on a cross country road trip all the way to California and back. Not using my Honda Civic for the trip? Best decision ever because the Jeep Compass we rented from Alamo kicked butt. We put 8,000 miles on that baby, which only had 9,500 to start with. I definitely felt like I got my money’s worth for the price paid for the rent ;)!
Rate for two weeks and unlimited mileage was very reasonable considering this. Checking out was painless and we ended up returning the car one day early and got credited back a decent amount of $$, which was awesome!
I dock one star for one reason only: when reserving the car, I was under the impression that I would get a Toyota RAV4 and I asked explicitly on the phone for this option and then booked online. They only had a Jeep Compass at the location and when I contested this, they said it’s in the same class so that’s what they will rent us. Initially I was disappointed because I was banking on the RAV4’s excellent gas mileage for a cross country trip, but a quick search showed a very small difference and ultimately we were super satisfied in the Jeep Compass. In truth, we fell in love with that car by the end of the trip and were super sad to let it go.
Pro-​tip: if you have an American Express credit card or a Bank of America CC or any other major credit card company, OPT OUT for the additional insurance the car rental company may try to sell you and just pay with your credit card. Check and call to confirm your own CC# policy, but the credit card likely has their own insurance for any claims up to $ 50,000 for a car, so you don’t need to feel compelled to pay for extra insurance.
Happy driving!
P. P. S. If you’re driving to the location from Buffalo, follow the signs for «Returning rental car» at the Airport and pop right into the garage all the rental companies use. Park your car temporarily near the Alamo attendant and take the elevator to the top floor to get the keys to your rental car.

The car was fine and service was quick but involved the usual rental car agent tricks, upsells, and scare tactics. They asked if we wanted Basic or Enhanced coverage on the car when the correct answer was «none». I knew better but I’m sure that they snare a couple sleep deprived travelers with that one every day. After mentioning that I would be driving to Toronto the agent ensured me that Canadian customs wouldn’t allow me across the border without written proof of insurance. This turned out to be untrue as I expected, but it got me concerned enough to spend a few minutes on the phone with my insurance agent getting an ID card emailed to me.
I would recommend this Alamo since most of the other rental companies all have the same shtick, but it would be nice to rent a car without feeling like I was navigating a maze of tricks and traps.

The rental car location in the Buffalo Niagara Airport is very convenient since it’s located so close to the terminal but could really use better signage.
We were able to rent a car at a reasonable rate without a prior reservation. That said, once you walk away from the counter, things get confusing.
The elevator is slow, signage is bad and the actual car pickup area is dark. Return was ok, service was good, but physical plant needs some attention.

I’ve rented more cars this year than perhaps my life prior. Some have been from Alamo. I admit I’m about price on this and I use priceline to get the best deal possible, I have limited loyalty to brand in other words.
My interactions with Alamo at the airport have been easy and good. The cars have been fine, I don’t go for the luxury ones, and they have worked, been reasonably clean and always ready at the time ordered.
The pickup is easy. The drop off too. So far for me it’s been the same young woman at the drop off and she checks the car carefully, is super polite, always makes sure I’m happy etc.
If you have to rent a car and you are not status driven on the car front this is one easy, cost effective (Priceline) way to go.