US Post Office

Screw this post office. The dumbest, most ghettolicious and worthless «supervisors» i’ve dealt with. Absolutely amazed at how incompetent these idiots are. Their motto is NOT MY PACKAGE, SO WHO GIVES A SHIT! Ohhh and YEA LEAVE YOUR NAME AND # AND ILL BE SURE TO CALL YOU RIGHT BACK… Pfffffffttttt! Valerie, Glenn and Monica, WOW. The carrier delivered my package to the wrong address and it took just about 5 arguments for them to understand that i didnt receive my package. Im a polite reasonable individual and understand human error so «give them a chance to correct their mistake right»?? WRONG! There was one instance where i called and told them that i didnt get the package and GLEN puts me on hold for a good 5 min then tells me that their system is down, cant access the internet nor make any card transactions «Let me get your name and # and ill call you back»… I drive there in 2min and i see every employee using their internet and selling stamps and announcing if anyone would like to pay with card. REALLY? I wait my turn, I walk up to Valerie and while shes looking up my tracking # to tell me that the package was delivered to my imaginary door, shes conversing with another employee about how a black pimp was hitting on her the other day. Something along the lines of «oooo guuurl, ya shuda see this pimp hit on me…» Now Monica, she was the only one to admit what the carrier did. After realizing the carrier was unable to retrieve my package from the douche bags it went to, she told me theres nothing she can do, so call the merchant and tell them the package was lost. WTF??? Motto is IT AINT MY PACKAGE SO WHO GIVES A FUCK AND LEAVE ME ALONE, IM STUPID. After 7 phone calls, 3 trips to the office no package and no resolve. The Better Business Bureau here i come. Hope this helps.

My true rating is a ⁰⁄₁₀
Package I needed for this Thursday the 25^th was originally to be delivered on Saturday, Feb 20^th. The package was not delivered which I was understanding of and the delivery date was changed to Monday.
On Monday, the tracking status showed «Delivered» however no package was delivered. I called in Tuesday and Valerie advised that she knew about my package and was sorry for the delay and would have it delivered that day.
No delivery on Tuesday so I called in this morning, Wednesday Feb 24^th. I got on the line with the same person and she hung up on me. I called back as was repeatedly hung up on. I had to call 8 or 9 times to finally get her to stop hanging up on me. Now she says she doesn’t know where the package is and was not polite at all when delivering the news.
This is not the only problem I’ve had with this location, I’m just finally fed up and want my experience to be publicly known.
Side note: Doesn’t the package have to be scanned when delivered to update the tracking info? Why would the package still be at the USPS location getting scanned as if it were delivered? This makes me think there is thievery afoot.
Overall:
— Losing packages
— Hung up on too many times for it to not be intentional
— Blatantly lied about my package on the first phone call
— Very snarky and rude attitude when expressing my dissatisfaction
— Definitely not the first negative interaction with this location
And Valerie if you’re reading this, when I said I would submit feedback regarding your service. It wasn’t a «threat» as you put it but rather a promise that you sealed with your actions. I understand things can happen when shipping thousands of packages a day, but your attitude helps no one.

I’ve gone to this post office twice to renew my passport. The first time I went at 1 pm they had closed way earlier because there were few customers even though online says it’s open until 7pm and the sign there says it’s open until 2pm. They sent me to the library in front which couldn’t help me. I came back a week later to try again. When I first arrived there was a customer arguing with a manager. Once I got in line, the same manager came to tell that they weren’t helping anymore customers because they were again closing early. When i tried to explain my situation, this manager whose name is Kimberly, interrupted me and got very defensive. She was rude and refused to help me. Overall very bad customer service. Plainly, they suck. Wish I could give them 0 stars.

Used to be a great post office, not so much these days. about ³⁄₁₀ times you visit you will not get any service. I am a ebay power seller and drop off packages daily. ¹⁄₁₀ will be scanned in as accepted on time. The rest you will get dinged on by ebay because they are to lazy to scan them in. Once in a blue moon you can find someone wandering who will scan for you, and they will just shrug their shoulders and state «we dont scan in packages unless you ask «WHY am I paying for tracking, which includes proof of drop off and delivery on specific times and dates if you dont scan them? Should I wait in line for the one cashier to chit chat up the stamp buyer hord for 30 minutes? I pre pay my postage, which takes workload off your employees. Scan, bin, truck. Very fast. I spend over 10K a year on postage, but this location only wants to service the stamp buyer. wrong service model at this location. Will be switching my future packages.

I’m probably biased because it’s close to home, but I’ve never had issues with them before. Well, besides the ridiculous wait. It’s always recommended to avoid the busy hours (after 3pm).
What’s great about this location is the availability of an automated machine. I know I certainly want a postman to deliver important packages. However, if you’re shipping using the priority mail boxes, mailing domestic, just want insurance, etc., it’s pretty easy to just use the machine. Just get comfortable with it and it will save you a big headache.
I’ve always gotten great customer service from the postmen behind the counters, so I can’t really complain. Save for the wait.

***** 5 STARS FOR THE CASHIERS, KIM, DEBRA AND THE OTHER (I’m sorry I don’t know your names) TWO LADIES!
**2 STARS FOR THE PARKING! LOL
Let me start off by saying i have been going to this PO since 2002 when we moved to BP. I didnt really become a «regular» there until 2011. My daughter and i were winning lots of auctions on a free site and she loved going to pick up «her» stuff. We were going 4 – 5 times a week for like 2 years. So we had a lot of experience with the BPPO! :D
I can without any reservations say that MOST of the employees there are AWESOME! Kim and Debra have made a point in learning my daughter’s name and getting to know her by asking her about school and congratulating her on her accomplishments when she shares with them. When we go to just pick up mail from our PO Box she likes to pop in the room where they are and just say a friendly «hello!» to whomever is there! EVEN IF that door is closed they will wave to her thru the glass! Never have they dismissed her or me bc they are in a rush or having a bad day. We always get the best advice on the cheapest way to mail our stuff and friendly service. Even if someone has given them a hard time they are generally still nice to the next person at their counter! The other two ladies are nice too (just not as talkative as Kim and Debra ;)) most of the time but whenever we get their counter they are friendly.
ON THE OTHER HAND, the supervisor lady with the glasses? CAN I JUST SAY WOW!!! The rudeness is unparalleled! Ive seen her yell at people, snap at people and simply walk away like she was awoken from a nap! I have seen a lot of complaints about her here and was told at the PO that LOTS of people complain about her. I wonder is she near retirement and that is why she isnt fired? I think she needs anger management classes. I also can never understand why people who seem to dislike working with people are in a customer service position like her… IJS
All in all i think the place is great for the friendly employees. All four of them! :D And for the machines where you can help yourself! I love those things bc i can control how long im in there! LOL
The parking leaves a lot to be desired but why complain about something that can’t be fixed. REally im just glad we have a PO at all in our small lil town of BP! :D
UPDATE:
Kim is now a sup and in keeping with her great customer service as a cashier, she helped me out with an issue last month as a sup. She was diligent and still kept up the friendly attitude. Kudos to this PO for the store staff. I do agree the carriers AND PO BOX stuffers (have no idea what they are actually called! LOL!) leave a GREAT deal to be desired. I have had this BOX for idk HOW long but more than a year and I and STILL get mail for the last owner of the box. other than that… *all smiles*

The Buena Park post office needs to get their act together. I chose to allocate 50,000 of my yearly spend on shipping towards the post office in good faith to contribute and help a budget-​constrained federal program. 3 years ago, we used only FedEx except for mail and PO Box shipments. And they thank us by CHOOSING TO IGNORE our requests for pick-​up despite making online requests and calling in SEVERAL TIMES to remind them.
They gave us a lot of crap for asking our reliable mail carrier, Ken, to come back in the afternoon on his way back to pickup the packages that we have. I called them 2 days ago and complained about their apparent inappreciativeness and unwillingness to service us with a pick-​up, and I was told by a supervisor to schedule a pick-​up online daily because they plan their day in the morning. Well that’s what I did.
Being that this coming Monday, 1÷18÷2016 is MLK for the post office (getting paid to stay at home), we busted our butts working this Saturday during our heaviest month of the hear to get about 300 USPS packages out. After calling several times, at noon, then at 4:45pm, and later at 5:45pm when the pick-​up has yet to arrive, NO ONE SHOWED UP. I paid my warehouse guy an extra hour to wait when he should’ve gone home at 5pm. And I now had him do the unnecessary task of bringing all the packages back inside the warehouse gate.
You advertise about your reliability, but clearly you are unfit to serve the professional community. Our clients who rely on our government required products, that need to be delivered in a timely manner because of legal requirements, now have to wait an extra few days because of this VERY POOR DISPLAY OF CUSTOMER SERVICE.
I guess this is the thanks we get for giving you a significant part of our business.

The employee that pretended to help me is so rude and she needs to get a customer service class. This place is dirty and so unprofessional.

Wow so rude over the phone and not at all helpful. I should have got the guy’s name but he was just preoccupied on the other side of the line and when I inquired about a missing item I needed help with and the tracking number he said it was wrong and he had thousands of packages and he couldn’t help me. At least be courteous over the phone if you can’t help. Poor customer servic

Are you fucking kidding me? Wth kind of bullshit is you can’t pick up yor package today you have to come in tomorrow to pick up yor shit that we didnt bother to just leave at yor door and is still on the damn truck?! Why is that «service» even a thing to begin with?! Just leave it at the person’s fucking door… if something happens thats their problem… why would they expect someone to stay at their house the entire damn day waiting for a package? If they’re that scared… leave it in the stupid mailbox… its not that god damn difficult to deliver a package to somebody… srsly…and i understand customer service is a bitch job but at least pretend like you give a fuck

Ive been waiting at the passport counter for 30 minutes and have yet to be acknowledged

Worst mail carrier I have ever had. We have a newborn baby at home and spent a small fortune on pictures of the baby at the hospital. Finally after weeks of anticipation and hundreds of dollars spent the pictures arrive. On the packaging it specifically says do not gold, handle with care. So where does this clown leave the package? Next to the box inside our picket fence or by the front door? No he feels the proper spot for them is laying on the blacktop in the street.
So I’m basically ready to blow a gasket. Ended up the pictures were way over edited so they were to be redone. So this diffuses my anger for the meantime.
Today the remastered photos arrive in same said envelope as last time. Wow the photos aren’t in the middle of the street, awesome!!! Instead they are folded down the center and stuffed in there. I will definitely be calling and filing a formal complaint after the weekend. And if your reading this’s dikhed, do your fing job so I don’t have to explain that it’s your duty to handle and care for mine and everyone’s packages. There is sometimes some very important things which we, the public, are waiting for.
Oh yeah, you suck

Fastest service I’ve ever received in LIFE. Came here to get my passport and everyone who was involved in the process was very helpful. Guess I got lucky with the time of day cause as I type this I’m the only person in the office.

i wish i can give 0 stars. my package needed to be signed and i was not home. they took it back to to the office. i go in the next day 10 am and the worker cannot find my package. tells me to sign and they will leave it at my house that same day. got a bunch of garbage ad mail delivered and no package was delivered.
thats fine. ill go back to pick it up (4 pm) kind worker apologized because my package was not in the back… tells me to come back at 5:45 when the carriers come back so i can pick up my package (which is my phone because i am currently phoneless)
i come back and low and behold… nothing.
came to the post office 3 times today… waited patiently 3 times today (well over 20 minutes every time)
patiently waiting with a smile the whole time… please give me my pucking package so i can never step foot in this hell hole again my fudging gosshhh cant believe my first review is of hatred… avoid this government shmell shmole at all shmucking costs

I can’t believe this post office has decided to lock the gate to the loading dock and also close off half the parking lot.
I’ve been going here for years. As a commercial shipper of several parcels every day, I was encouraged long ago to drive around to the back and place my parcels on the loading dock. To bring parcels inside to the office, I would have to make several trips or bring a big cart or something. I’ve done this for years with no incidents.
And this post office can get busy, with never enough parking at busy times. Customers have always had space available around back to use for these busy times, and since the parking lot is basically a one-​way entrance, customers used this lot to turn around to exit as well.
Now… the gate to the back is closed and locked. I must now bring a dolly or hand truck, park if there is a space, load my stuff onto my cart and walk my parcels all the way across the parking lot, through the lobby, and into the office. I’m sure the other customers in line don’t want to see me coming with all that stuff.
Also, with the gate closed the parking lot stops abruptly and you can stuck at the back with no way out. I’ve seen it already. GRIDLOCK where no one can move, park, turn around. It’s ridiculous.
Who made this stupid decision? Good grief…

I really didn’t appreciate the woman who «helped» us. Gave my mother a dirty look like she’s an idiot and gave some half ass answer. Learn to treat people with respect, lady.

I had ordered a few things from Victoria Secret and I tracked my package every other day til yesterday 1−9−15 and then it said USPS website that my package was being returned to sender I went into the office to try and pick it up they were very rude about it and told me to contact Victoria Secret I did and they were happy to help and had my package overnight to me these people here are rude disrespectful and it was uncalled for and it was totally their fault

I heard USPS might be going out of business… I hope they do.
As if I enjoy waiting in a long line to be treated less than human… I know you guys don’t get paid a lot but neither do I and I still treat my fellow human beings like humans. next time I’ll go to FedEx or UPS

maybe i always go like at noon so it’s not as pack. sometime there is line, but it’s move pretty quickly. Helpful people to tell me which package to choose of the best price~
there are parking on the street (fast in and out) and more inside and the back.
Actually not bad for a post office :)

No music — kind of depressing atmosphere.
But the staff was very friendly and helpful, which was surprising!

I didn’t go POST-​al OFFICE
This is NOT my favorite place to come! I ABHOR it actually and I am MOST LIKEY THE WORST at MAILING ANYTHING! If it can’t go in to my mail box as I am walking out my front door than it will JUST ABOUT OR CLOSE TO NEVER GET MAILED!
This is WHY I was here on a SATURDAY standing in a LONG FRICKIN LINE! I needed to mail luggage full of CHRISTMAS crap stuff to my friend that is about to leave to China! I bought her some things to take back with her and for her to PLAY SANTA with all my friends there since I can’t be there this year myself!
And a box to my sister-​in-​law for Christmas! So fist off NOT all POST OFFICES are open on Saturday anymore! When did that change? This one is open on Saturday from 8am to 5pm! ALL FRICKIN DAY! But the one I wanted to go to was CLOSED! Bummer for me! Great if you need to mail something but NOT SO GREAT if you work here! I can see why they go POSTAL!
So while I was GRATEFUL they were OPEN I was NOT so happy it was this location which has a deplorable parking situation! There has NEVER been anywhere to park here even with them opening up the back parking lot! And as FATE would have… I am I patiently waiting for someone to come out of a spot when this TROLL SWOOPS in and STEALS my parking SPACE! WHAT A COMPLETE AZZHOLE! He saw me waiting and took it as he made eye contact rolling into the space!
So OF COURSE MY NOT SO MERRY CHRISTMAS HORNS CAME OUT! And then another car pulled out right next to him and I had a chance to get up close and personal with him and call him an AZZHOLE to his FACE! It of course didn’t faze him in the least! What a JERK! SO I’m not in a SH*TY mood! Thanks you YO-​YO!
So I hop out and gather up my packages and go get in line! ONLY TO FIND OUT THERE were ONLY 2 FRICKIN people ON DUTY at the counters! WHAT THE H*LL! It’s the Saturday BEFORE CHRISTMAS! That will teach me and the rest of my LONG LINE CREW to wait until the LAST FRICKIN MINUTE!
But SURPRISINGLY enough the line moved rater QUICKLY and the POSTAL PEEPS were SUPER DUPER FRIENDLY! Had WAAAAYYY MORE CHRISTMAS CHEER THEN I could muster at the moment still seething a bit from the parking lot ordeal! Now it doesn’t seem like a big deal at all but at the moment it happened I nearly BURST into flames!
This one poor lady kept using the wrong box to mail her stuff in and decided to announce she was going to kill herself. So I kindly asked her to wait until I left since I was now at the front of the line! No need for me to be there any longer than I needed to be because someone Christmas cray-​cray!
I was probably ONLY in line about 20 mins or so! It moved quite rapidly and I was on my MERRY way and it didn’t coast a fortune to mail my boxes! Everything will arrive just after Christmas which is fine and in time… sort of!
I WILL try to NEVER GO BACK of course but if I have too this PLACE IS REALLY NOT SO BAD!