House of Imports

Lease is coming due on my 5 series so decided to come see Mercedes since it is right next door. First and last time at this one. Probably the worst service I have ever received actually couldn’t even get service at all. Everyone In the front just sitting and talking staring at me like hello !!! Can you at least ask if I need help with something. Luckily someone offered to help as I was walking out but ehhh … Going to fletcher jones in Newport for my new car now. No wonder everyone says go there instead of here.

Update! The car was returned in October 2015. Apparently I got a ticket in May 2016… Thanks house of imports for continuing to inconvenience my life. Please spend your money here. They will return the favor.

I have been driving BMW’s since 2014, had a 640 Gran Coupe and recently a X5M, both of which I was impressed with, but not overly excited about. Purchased a ’16 E63S AMG from Anees this past Thursday, and was blown away by the service and support from him. The transaction only took a matter of an hour, and I was able to get the price I wanted for the car over the phone. By far hands down, this is my favorite dealer to deal with because of Anees. I have been a BMW fan boy since the E36 M3 and always wanted to drive them, but I am taken back on how great this car is, and the quality is 100X better than BMW.

I had a pleasant experience. Although I had to get someone to help me, the dealer who helped me was knowledge and helpful. Will visit again soon in the future!

Tony was super cool. You owe me a coffee mug! Boomer was also cool as hell. Will be coming back for next benz purchase

I never thought a MB purchase would be so painless. Anis Shahnawaz did a great job searching for inventory and giving us plenty of options for the ML. What we appreciated most was the easy negotiating. NO back and forth with the assistant to the assistant sales manager or whatever other dealers tend to do. Demo’d, test drove, negotiated, and financed in less than 2 hours. I will come back again.

Colby Shaffer, was my rep for my service. I thought I was going to have a very difficult time getting my car serviced, however Colby helped me quickly and professionally. He always kept me updated on the repairs and when the service would be completed. Highly recommend Mr. Schaffer for any of your mercedes needs.

JOSH GREENCORN thank you for all your help, more then twice you’ve helped me with my car minor issues, always with a very possitive attitude …
thank you JOSH GREENCORN …

I came here a few days ago to buy my very first Mercedes Benz, and I have to say I am extremely happy with my car and the service I received while shopping for it. I was helped by a gentleman named Lebanon. He was awesome and genuine and was not at all «salesy» or pushy. I liked that he was very informative which helped me in my car selection. He also helped me understand all the controls and workings of the car and when I had a million questions the next day, he helped me again. Financing also was a breeze. This is a good dealership with a vast selection of cars. I live closer to the Anaheim dealership, but I think the customer service and selection at this dealership is far superior. Give them a try and ask for Lebanon. He’s really knowledgeable.

This review is for the service department.
Colby is my service rep and he provides exceptional service. He is easy going, down to earth and never, ever downplays any issues you might have with your car. I’ve been helped by other service reps due to Colby being unavailable or on his day off and I vowed that I will wait for Colby and not be helped by anyone else. I trust Colby and he goes above and beyond his call of duty. Thank you Colby!

Youssef Islam and Steve Desko were very helpful with our purchase of a new Benz. My girlfriend needed a car desperately and instead of people taking advantage of us, they took their time to try to get us the best deal that we can, they even went above and beyond to fight for us with the banks so we can get a great deal on our loan for the car! We had to come back the next day because we had family plans and Youssef came on his day off to help us! Great customer service. If you want to get a Mercedes, come here and ask for Youssef! don’t get fooled with other fancy dealerships that don’t care about you. Your licensed plate holder doesn’t have to say «from Newport!» Come to this location!

First time at this dealership & it will be my last. Sales agents are great help by Arnold Alixa & Brian O’Campo. It’s the finance part that screwed me up. AVOID the finance guy so called «Boomer» real name Keith.
I bought GLC300 on 2−28−16 & trade-​in my CLA250. He gave me a rate interest of 3.99% from 5.24% because of my excellent credit rate. We wanted to refinance it thru credit union 2.99%. So done deal & drove the SUV home.
The problem starts on Monday morning where Dealership finance dept cannot honor 3.99%. They need to return it to 5.24%. It shouldn’t be my fault that their finance dept screwed up. It’s a done deal transaction. The other problem came in that I cannot refinance until April because but Boomer told me I can do it on Monday morning if my credit agrees. Boomer lied again.

Honestly, I’ve had the pretty bad experience when doing services here at the HOUSE.
1. Called-​in early and made an appointment for Saturday 3:00pm, (asked Year, Model# on the phone, got quoted for $ 179 due to special promotion)
2. Arrived 2:59pm. (On-​time). Service advisor came out with an unpleasant attitude and told me I’m late, and I can’t catch a car wash. No car wash is fine with me. (I got there one minute BEFORE my appointment, how am I late)
3. Got into his office: Told me it’s $ 249 and ask me to sign the paper. I told him I got quoted for $ 179 few hours ago. He told me the best he can do is $ 229 and that’s it. Also he said the person the phone quoted me an C-​Class price for service A. But I’ve provided vehicle’s Year and Model# on the phone, it can’t be a C-​Class (Mine was ML350 btw).
4. Uncomfortable conversation: It’s normal how advisors want to make extra $$$, which it’s fine. But what he did was print out the contract and TELLS me, «JUST SIGN HERE» Basically he didn’t care/​listen a single word I said. This is very frustrate. So I told him I don’t want to do the service at this price. Then I stepped out.
5. I sat on HOUSE’s parking lot and called in and ask for the same lady who quoted me on the phone, I’m glad she still remembers me and remember the quote. And she said quote is still valid. (although it’s $ 10 more than original quote, $ 189 now), but still way better than $ 229. So she walks out and ask another advisor help me through, everything was perfect after that. Serviced the car with a clean wash.
So I gave TWO stars instead of One star because at least there other advisors who actually have the right attitude at their job. What I meant was basic greeting to their customers, and talk with a respective tone. Make their customer feels like they are doing service at a Mercedes Benz dealership instead of some local body shop.

They have the best deal in LA. I bought a c 450 with a thousand dollar lower pice than an that in DTLA. They have better service. I loved it

In the worst customer service I have ever experienced. I went with my sister to buy a car for my dad. It was only us and 3 other customers in the dealership and yet we received hardly any attention.
The man-​child of a salesman made me carry his binder back to the office from the test drive. He seemed super entitled… i wonder if he is the owner’s son or something?
I asked for water (I had driven 2 hours in traffic to get there) and was told to wait… only to find the guy i asked sitting at his desk 20 minutes later… just before I walked out.
I expect better service if I am going to give you $ 90,000… Honda has better service than this place.

Our family recently purchased an attractive low mileage 2014 CPO E350 from House Of Imports. Their level of customer service, inventory and pricing should be used as a model for how to make a car buying experience right. We’ve had a variety of Mid-​Entry Level luxury cars, (MB GLK350, MB C230, Audi A4, BMW 128I, Infiniti G35 Ect.) and this pre/​post-​purchase experience was better than them all.
The Managers Mark Newton (Internet/​Fleet Manager) and Steve Kelley (Sales Manager) we’re very courteous when a potential slip could have occurred while reserving a car I was interested in. ($ 250 can reserve a car in their inventory for 48 hours) Their enthusiastic demeanors and genuine passion for Mercedes Benz were very pleasant both on the phone and in-​person at the dealership.
Our Sales Consultant Ronelle Florentino made sure the car was sparkling upon arrival. She helped setup all the features we were going to utilize and followed up the very next day to ensure we hadn’t come up with additional questions and that everything was going great.
The Finance Rep Boomer, (awesome name BTW) was very personable and knowledgeable about special rates (0.99%!), additional warranties/​service plans available ect. He wasn’t too pushy and had a big personality which is quite rare compared to many prior encounters with financing departments.
Overall House Of Imports set the bar high for a great car buying experience and I’m happy to refer friends and family to check them out.
Congrats on having great staff members!

My wife and I just got our fully-​loaded 2016 Mercedes Benz C300 Sport at House of Imports (HOI) and they far exceeded our expectations from beginning to end. I started my correspondence with Mark Newton, HOI Internet/​Fleet Manager via email and he was incredibly helpful and professional. He listened to the vehicle we wanted, to terms we were willing to pay, and told him we would visit him if they could beat our numbers. Even though Mark was home, he continued to email me until we arrived at a deal. The entire time, Mark was the consummate professional and the furthest thing from the stereotypical salesperson – he was straight-​forward, helpful, and did not exert any annoying pressure tactics or inflexibility in closing the deal. Before we knew it, all of the terms of our lease had been negotiated and now we just had to show up to look at the vehicles.
We came in with an appointment the next day and Mark passed the baton to Anees Shahnawaz, a HOI Sales Representative. Anees was very professional, attentive to our tastes and wants, and incredibly thorough. Anees took his time and explained all aspects and features of the C300 to ensure we picked the vehicle that best suited our needs.
The entire process was customer service at its finest. We are very happy with our vehicle purchase (silver with cranberry red leather) and would recommend House of Imports without reservations. Even Michael in their Finance department was very helpful and honest. We look forward to going back to see them for our next vehicle — a GLC or GLE coupe SUV. Thank you House of Imports, see you again soon Mark and Anees.

JULIO! The best man at this place.
I’ve been to so many dealerships for my car service and have never been satisfied. I shopped around for years and have never been to one that I returned to again and again. But House of Imports, you have my heart. Julio is the best! He doesn’t try to rip you off, instead he tells you what you really need for your car and tells his honest opinion. Another plus? He gives you the best deal/​discounts that he can offer. Yup, who doesn’t like discounts.
Come here and ask for Julio (:
I’ll for sure be back for my next service! See you soon, House of Imports!

I would give them no stars at all if that was an option! SOMEBODY needs to take Ronelle aside and tell her that if the offer that a CUSTOMER makes cannot be met by the dealership, then the CORRECT way to handle that situation is to POLITELY refuse to make the sale. Instead she seems to think that getting pissy with the customer, glaring at them and being out right RUDE is the way to go!!! This is DISGRACEFUL for a MERCEDES DEALERSHIP!
This is the second time I’ve had to deal with poor Customer interaction at this dealership!

I’ve had body work done with the collision center. The first time I clipped the fender and the second time I was rear ended. They worked with my insurance so I’d call that decent enough. The last time I came in was depressing. Their pre-​owned building was completely empty. As in NO ONE there. It wasn’t lunch time and the door was open. I looked around everywhere, including the employee breakroom, and I couldn’t find a single person to talk to. I even called the office while I was there. I heard the phone ring, but no one answered. I would have stolen stuff with embelems on them for Ebay, but I was worried they could (and should) have cameras around. SUPER unprofessional to leave the office completely unattended. I didn’t check any doors, but it wouldn’t surprise me if the offices were unlocked.
The parking lot is insanely crowded. There is literally no room to park or make a u-​turn. There are so many cars there that the arrows are covered and it’s easy to get turned around and go the wrong way. They have so many cars there that some are literally parked on the two-​lane street outside the lot and making it tighter than it already is. There is one entrance and exit for the service center. It is clearly marked, but the direction of traffic isn’t.
UPDATE: my oil light just came on again and I realized they didn’t actually do anything other than look under the hood. They were supposed to do a top off but is the light is on they obviously didn’t. So downgrade to 1 star for being deceptive. If this was an emergency I could have engine overheating and everything else that comes with it. Turns out I won’t be back after all.