EZ Storage

Ez storage is the worst place to go for your storage needs my girlfriend has a unit their & in the 2+ weeks we’ve gone their is a guy named Reuben their he is rude & completely out of line w/​my girlfriend & me the first time we had a problem was when we tried to make a payment for her unit in (cash) as she had promised she would we got their 10 mins before their close thinking we’d be okay but Reuben would not accept payment .I was waiting in the car w/​my newborn son I could hear Reuben being very rude w/​my girlfriend so I got out of the vehicle & tried we speak to tell him we just want to make a payment but he stated I turned all the computers off & won’t accept payment. The very next day we spoke to the manager a white lady unsure of her name but she stated that Reuben should of accepted the payment & that they were sorry. Now on to incident #2 I walked to the door to get the key to unlock the access door to my girlfriends unit to put a few things in & the door was locked so I knocked & Reuben exited the office door mad I had disturbed his lunch hour of playing on his cell phone I was unaware the office was closed for lunch he started yelling at me & getting in my face I exchanged some words w/​him & got the key put my stuff away & returned the key as I did he stated my Bad I said I don’t wanna hear it just give me your name & have a good day he told me his first & last name and continued to be rude saying you want my email too I walked away & had my girlfriend call to complain since it’s her unit but I am ok to enter it. Bad service & bad employee.

I have been storing stuff at storage units for various reasons for years. EZ Storage is one the best places I’ve rented from.
The Buena Park location is conveniently located from either the 5 FWY or the 91 FWY. This makes it easy to get to, which is an important factor for me. I cannot stand storage unit companies that are miles and miles from the freeway.
The location is open 7 days per week from 10am to 6:30pm (actual access to the units) and the office is open till 7pm. So, overall it’s pretty accessible. I like that they do NOT have keyed entry. I have units broken into at other companies because anyone can access a keyed entry location (the type where you key a code onto a keypad).
At this location you have to give the office manager (Carmen) your driver’s license and then you will get the key to access the building where your Unit is located.
I think Carmen is a great office manager. She’s very good at remembering me, and having my unit’s key ready for me before I even ask. She’s even good at «reading» me… like one day she said she’d be right back, and she ended up bringing me a bottle of cold water. It was very sweet of her and not something she «needed» to do.
The prices are very reasonable for storage, especially in Orange County, and when I rented a unit there was a special going. I got my first 3 months at ½ price (not sure if this special is still going).
If you need extra storage I would highly suggest you check out EZ storage before going somewhere else.

I don’t know what the person under me is talking about. Ive had my things stored here for years, NOT a friend of mine. Never had any issues with rodents or the like. they are great to work with especially Carmen. they have a half off deal for the first 3 months and you don’t have to enter some dumb gate code cause theres always someone on hand to make sure things are secure. great place that I recommend to anyone that needs to store their belongings.
Maybe Marki should let her friend leave the review instead of going off word of mouth considering there are 3 storage sheds on the same block. a friend of mine told me MARKI IS AN IDIOT but I wont take her word for it…

My friend stored her belongings at this place for only one month. When she opened her unit, everything was covered with rat feces. She spoke to someone in the office who said «oh, yeah, we have a rodent problem». (obviously they knew!) She asked for the phone number of the manager and they refused to give her anything but an email address. Needless to say, her emails have gone unanswered and she had to pay a company to clean and disinfect all of her furniture and belongings. I would seriously not consider this place EVER!