A-American Self Storage

I’ve been using this storage facility for over a year never had any problems with anything. Joanne and her staff we’re always very helpful and friendly… thank you

Terrible service I reserved online as well as called to make sure I would be able to get a storage for the weekend. All I got was a bunch of broken promises and no call backs but I was able to get same day services with the great Dale street storage! So anyone looking for great service and deal with real live people I suggest you try Dale Street Storage! I received one call back and the representative stated he would call me back with a date for a truck a call I have still not received so what call backs are you referring to because I obviously had no clue that you guys had no availability that day I needed and besides the truck because I could of easily gotten a uhaul truck like I did for the other
biggest concern was getting a storage unit which I needed more then a truck ! So if communicating was the case your reps would of understood that and made sure I had a unit.

I want to thank JoAnn and her team. I have used storage more than a few times due to moving around with my job and I must say JoAnn and AAmerican has been my best experience. It is immediately obvious that JoAnn takes pride in her facility as it is very clean and well maintained. I was especially impressed with her friendly personality and professionalism. If you are looking for storage I highly recommend AAmerican.

absolute bunch of liars!!! my husband called to let them know we would be late on paying for the month because we were worried and wanted to keep in contact with them. The lady on the phone told us «oh don’t worry all you will have to do is pay the $ 15.00 late fee, and we have people who don’t pay for a few months at a time its really not a big deal!» YEAH RIGHT! we got a email saying not ONLY would we have the $ 15.00 late fee after the 10^th but if we do not pay by the 17^th we would have another $ 20.00 late fee put on, we also got a letter stating they were going to cut our lock off and put a lien on our stuff! how in the world can people go a few months as was stated by the employee?!

I’m surprised there are three good reviews on this place. I kept my things here for a year and a half and rented their two largest units, so as you can see, I’ve given this place a lot of my hard-​earned money over time.
Most of the staff has been friendly and helpful, EXCEPT for Lois. She’s the older, large lady in the office. This woman is unbearably rude and unfriendly, always making it a point to make her obsession over her furniture dollies apparent (yes, I said obsession. She’s even named them). I tried many times to chat her up in small talk, trying to get her to smile (shouldn’t it be the other way around?!) or be friendly to no avail. Now today, I’m moving out and apparently she took that as the green light to treat my hired movers whom I’ve paid $ 10,000 and my business-​professional husband with utter disrespect. We are not scumbags with bad attitudes, yet she treats us as if we are. All 6 of us are disgusted and shaking our heads in embarrassment for the company.
And to make matters worse, I had to pay for the entire month (she refused to prorate our rent) despite moving out today on the 5^th. I have ALWAYS been kind and courteous, followed ALL of her *sometimes ridiculous and obsessive-​compulsive* rules, and this is how she treats us? Wow.
If you’re looking for a place that treats their customers like they’re valued, don’t waste your time here. They obviously don’t care that our business is paying their bills and her drill sergeant tactics take the ease and convenience out of having a storage unit. Never again!

I have been using the storage over a year, and got a bigger storage unit today.
They will always be my first choice of storage in Buena Park.
Secured, clean and solid storage units.

Great service and a clean environment. This place is a tight ship and JoAnn is an absolute pleasure!