Jiffy Lube

Fast, efficient, informative and no pressure to up sale. Spencer did a great job even know I was from out of area.

All around absolutely amazing service and very fast every last person that worked there was a gentleman. ¹⁰⁄₁₀

My schedule was too packed to make it to my favorite service spot (Mears in Bburg), so I ran in to Jiffy Lube in June for a signature oil change & tire rotation. At my next oil change (@ Mears), I was informed that Jiffy Lube removed my air filter & never replaced it! I’d been driving around without an air filter. I bought a new air filter & went to Jiffy Lube to complain. I was met in the parking lot some distance from the building by a very young man who was talking on his cell phone & hanging around a pickup truck. He told me there was nothing he could do & to complain to Jiffy Lube customer service. I will not be back.

I was in need of an oil change and with a busy schedule I can never get into the places that require appointments. I looked up jiffy lube and read that their oil change service came with many perks on top of the oil change as I have listed below directly from their website.
Change:
Oil with up to five quarts of quality motor oil
Oil filter
Inspect Key Components:
Antifreeze/​coolant reservoir levels
Engine air filtration system
Serpentine belts
Brake fluid level (in transparent reservoirs)
Wiper blades
Exterior lights
Chassis (lubricate when applicable)
Check and Fill:
Tire pressures
Transmission/​transaxle fluid
Differential/​transfer case fluid
Power steering fluid
Windshield washer fluid
Battery water (excluding sealed batteries)
Clean:
Exterior windows
Vacuum interior floors
All of this for $ 40.00 plus they offered a $ 7.50 off coupon which doesn’t or shouldn’t change the type of service you receive. I read the small print on the coupon and no where did it say they would give you less for using one.
This may seem silly but I was actually excited to go get my oil changed and have everything checked and the car vacuumed since again I’m a very busy person with little free time. As the gentleman were inspecting my car I waited in the lobby. I could here them say I had a headlight and a fog light out. They were completely done with my car in about 10 minutes. They called me up to pay and never mentioned the headlight or fog light to me. I know I heard them through the glass but what if I hadn’t heard. Isn’t the reason an inspection is done is so the driver knows what else needs fixed or serviced on their vehicle? I let that go because In this instance I did hear them and I was aware that my headlights were out. I walk out to leave and notice that my interior didn’t get Vacuumed nor did my windows get washed. They also didn’t put the tag in my window telling when to get my oil changed again or the mileage it was serviced at. I know these are small things but I only went there because they advertised that this was much more than just an oil change. I could have went to bill estes ford and paid 19.99 but I went to jiffy lube instead because of everything you get for the price and the quick service. Point being how can I trust that you did anything on the list of services included with the oil change if you failed me in so many other areas??? I watched them wash another vehicles windows and put the sticker in their window so why not mine? I won’t go back because of the disappointment.

Wow. What a miserable experience. Saturday morning 1.18.2014 and the guy behind the counter could not be a bigger D@ck. He was intent on ruining everyone’s day (not just mine) and smelled like he soiled himself. How embarrassing. I used to love Jiffy Lube but I can’t say I’ll be back ever again.

In and out very quick for an oil change.
Very clear and concise on what was needed for my vehicle.
The staff wasnt even sure what Unilocal was/​is but happily honored my Check In special.

I’ve been going to these guys for the past 10 years. They have taken care of me and my vehicles of course. They always do a great job and are quick about it. Of course like any other business they will try to sell you some upgrades which is understood. If you are looking to save a couple bucks, try using the Foursquare App or keep an eye out in your mail for $ 10 off coupons. If you have special needs like being careful with the interior of your car, just tell them and they will make sure it stays nice. Great Job guys and keep it up!

Quick fast and efficient even on a Diesel engine

IF I COULD GIVE THIS PLACE ZERO STARS I WOULD!
I cannot describe to you the complete f*ed up mess this place is. They push and push to sell you anything. If you were a blind man they would try to sell you sunglasses.
All we wanted was an oil change, $ 70 later they stripped out 2 lug nuts. The pis poor teenage manager was like «not my fault» contact corporate if you have an issue. So about 20 phone calls later we finally got a response and some lady was real apologetic and paid $ 20 to have our lugs replace. But, all in all, STAY FAR FAR AWAY!