Sephora

I came into Sephora today with my two sister in laws and we had our worst experience so far. Overall the store and products A+, but the staff were below expectations. The entire time we were there we noticed we were all being stared at. Not just like a how can we help you find something sort of looks, but rude glaring and dirty looks. We all had intentions on buying different products but we had become so uncomfortable that we wanted to leave rather than buy our makeup. Whether we were trying testers or looking at products we felt as though we were unwanted and looked down upon. I normally love Sephora but after today’s experience I don’t want to return to this store in person. It has an extremely snobby vibe.

Initially spoke with a consultant on the phone prior to coming in due to my previous experience at the Cherry Creek location. She was extremely helpful and was able to get me with an associate within 5 – 10 minutes. Not only was the makeup associate very helpful he gave me multiple options. I must say a vastly different experience from 3 days ago at Cherry Creek.

This is a smaller location, so they don’t have all the things normally found at Sephora. I bumped a star off for that.
Otherwise, I usually always have good service here. A couple of times the employees were a little snotty, but everyone is entitled to a bad day.
The only reason I’m writing this review is because I had such an amazing experience the other day. I spend a lot of money here and no one has ever really explained the points system before. I came in to RETURN something I didn’t like. The cashier made some pleasant conversation. I was asking about the gifts, points, etc. She went into detail explaining everything to me. I’ve been wanting to try the Olé Hendrickson line and they had a gift for 500 points. I had 400 and something points. She explained I could get the gift and just be minus some points!!!
To sum up, I was treated respectfully even though I was returning something, I was given valuable info AND I walked out with a gift set from a line I’ve been wanting to try.
I’m so bummed I didn’t get her name, but this knows what customer service is! Because of her, I know that I’m only $ 100 away from the next level of membership, I know how points work and I’ll definitely be back soon to spend more money. Also, because good service is so rare these days, I left with a smile on my face and a spring in my step!
Please give this employee recognition, I didn’t get her name but she had a bleached pixie cut that she absolutely rocked!

I went into Sephora looking for lip color and left with the perfect product. When a salesperson approached me I told her that I wanted something dark, earthy, and long-​wearing. Instantly she guided me to a Kat Von D liquid lipstick, explained the benefits, and helped me choose a color. I wish I had caught her name, but regardless, I would highly recommend this store.

I have a love/​hate relationship with Sephora. I hate that Sephora always takes my money, lol. Seriously though, I hate that I spend way too much money here. However I’ve never had a bad experience here, the staff almost always has answers to my questions, I love when they offer samples. I seriously wish I could do my makeup like every glamazon that works there. Everyone is nice here and can’t complain at all

If you ever need your make up done or just simply need tips, Leingston is your boy. He did my make up for my wedding and did an absolutely amazing job I would recommend him and bring him back to Houston if I could!

My cousin and I just got followed around as we tried to shop and were told we were not allowed to try makeup or get a sample because it was past 7 pm, which ??? Why. Plus being followed around in general is very annoying and rude

I would go with one star but I love the makeup. I’ve never had a good experience at this store. The staff is very rude. My daughter tried to return a product purchased at another sephora and they would only give her 50% of the refund because it was purchased at jc penny sephora. We decided to take it back to the original store at orchard crossing and the staff was absolutely phenomenal. They helped us find additional products and gave a full refund on the return. If it wasn’t for the fabulous and friendly staff at orchard crossing I would have became an ulta customer.

For the past 2 visits (most recently today) with my wife here, its been an bad experience or lack service! Every time she walks around, NO ONE has come up to her to assist her. Usually when I’ve gone by myself someone has greeted me upon entering but both times she’s has gone in (even a company by myself) no one has greeted her.

I went in here today looking for a new foundation. Carrie, one of the makeup artists, was so helpful! She matched my skin tone with their fancy machine and helped me find the perfect foundation. Then she sampled it on my skin and ended up giving me a full face of makeup. I really appreciated her patience and friendliness, and most of the employees there seemed to be just as helpful.

I love the help! Granted I also walk in with a double stroller so maybe them wanting to make sure I keep the 1 year old out of the makeup is a thing: wink: but they always help me find what I want, track down the item if out of stock, let me know when it will be back to their store, have offered me free shipping coupons if I want to just order it online instead… Basically I keep going back cuz they handle my every need! Oh and over the holidays they helped me pick out some great gifts too.

I’ve been here multiple times to buy nail polish. They have a fairly decent selection. I purchased a base coat that was entirely empty. It was supposed to be clear so I didn’t notice until it had been opened. When I returned it, the supervisor that the cashier called suspected me of dumping out the nail polish and meticulously cleaning the entire bottle to get a new one. She rubbed the inside of the jar with a q-​tip for minutes. She got accusatory and asked me, «If this was always empty how come there’s product on the applicator?» It was stick straight and the bristles were glued together.
I work in retail and I would never ever be allowed to accuse someone of being deceptive when the quality of the stores merchandise is in question. If a return item looks dysfunctional and the alternative explanation is preposterous than you shouldn’t be rude.
I was offended and even though I argued my way into getting my dysfunctional product replaced I will not be coming back. I can buy real O.P.I elsewhere.

Every time I walk into a sephora I get greeted so I was surprised that I wasn’t this time. I spent about 15 minutes comparing eyeliners and staring down employees before I got sick of tired and waiting and just went up to one of them and asked for help. I even SMILED at one and she walked past me, isn’t the employee supposed to smile at the customer, not the other way around?! I started looking at some stuff and an employee just came right over, didn’t say anything, and got right under me and started going through some makeup. WTF!!!
Checking out sucked too, I told the lady at the counter I didn’t need a bag and when I started taking the eyeliner out she yanked the bag from my hands and said «I’ll do it». Basically, she acted as if she hated her life.
The one thing that saved the experience for me was the super nice lady who helped me pick out an eyeliner. She was great and very helpful… even though I had to usher her over.

The thing about this particular Sephora is that you should only go during the week when nobody is at the mall. If you go at that time, the salespeople are super friendly, very knowledgeable, and willing to answer all your questions. They’ll do the initial «approach new customer in store, ascertain if they came in for something specific, let customer know of their availability for questions» and then will just leave you the heck alone-​if you want. They’ll also recommend new products, etc etc during the week.
The weekend, however, is a totally different story. The weekend means you can walk into and out of the store without ever being acknowledged, even when a Sephora salesperson walks right by you. The weekend means that if you dare to ask someone for help, they’ll have the attitude of, «Oh God, I’m so busy but I have to help this person with this inane question of choosing a foundation shade…*sigh* guess I’d better do it». All that to say, they’ll help you, but you might feel like a douchebag for asking them for it. It’s obvious the weekend is their most insane time, so don’t go if you have questions.

I’m thinking of adding a «Sephora» item to my monthly budget. I LOVE this place. They fulfill (almost) my every beauty need. This location is a little smaller than I’d like, but they do carry most everything I need. I went in the other day to buy shampoo though, only to find that’s there’s not really a hair care section anymore. I was hoping for Bumble and Bumble products, or at least Fekkai, but no dice. They do have a nice selection of hair care appliances though.
Even without the shampoo, Sephora is incredible. As long as they keep stocking Dior mascara, DDF skincare products, and Sephora brand eye makeup and body wash, I’ll be here at least monthly. They need a discount program.

I’m not sure if I project a «please ignore me and sulk in the corner» vibe to all Sephora employees, but the reviews I read about how friendly and accommodating everyone is at this store baffle me. I have only ever had two experiences with the staff at Sephora.
Scenario 1: I enter, and am simply there to browse. I am bombarded by every single employee in the store, 2 – 3 times each, (I am not exaggerating, this did actually happen to me once), within a 20 minute visit. I say «I’m just browsing» in 50 different iterations to everyone, and continue to tell them I’m doing fine, and no, I still don’t need their help. Somehow, after telling the third employee I was still fine for the third time, no one had caught on.
Scenario 2: I enter knowing sort of what I want, but not remembering the name of the product, its location in the store, etc. I am completely ignored by every employee. This has happened multiple times, and often as I would approach an employee after making eye contact and showing I was lost, they would turn around, walk away, and begin socializing with a coworker.
Because of this I now just avoid everyone when coming in here. Either actually be helpful or leave me alone, because the other two options are frustrating. Last time I knew only what the product I needed looked like, and knew it would be a waste of time to try to describe the design to anyone, and was able to find it within 10 seconds on my own. There have been a few instances where I have gotten some reasonable deals, and to be sure, I have tried a lot of products I never would have in Sephora wasn’t so convenient. Their employees, however, are not helpful and have an air of superiority I find extremely annoying. Additionally, their «rewards» card is such a joke. You have to spend $ 500 to get your first reward– a sample size lipstick/​mascara/​eyeshadow that retails for $ 10. Woooo! I think not.

I had a unsightly blemish while traveling to Colorado. I left my awesome blemish control by Bare Essentials at home. and I had to control it before it got out of control. I called Macy’s and Nordstrom to see if they had a BE counter… I was seriously let down when they said no.
I don’t know how I remembered Sephora, but I called them from my hotel, only a block away. and they said they have a full line of BE. MY SAVIOR! Sadly my blemish is still here. but I now know that I can count on Sephora in any city for my beauty needs.
The nice older lady who rung me up so was also extremely friendly.

This is my one stop shop for all things beautiful and nice. If I don’t shop at Sephora stores then Sephora online it is.
They have a huge selection of beauty and grooming products that actually work. Check Sephora online for reviews on products and go get a sample or try it out at sephora store.
It does not carry the drugstore brands so it does not have the drugstore prices, but honestly its not very expensive for the quality of the products.

Sephora is any girl’s (or some guys’) dream come true. Whenever I come up to the Flatirons area, I have to come into this store.
So many brands and cosmetics and colors to try. Urban Decay, Lorac, Chanel, Dior, etc. One of my favorite sections is the line from Kat (LA INK). I forget the name of it, but she has some amazing, deep eye and lip colors.
This ain’t Walmart so you’re paying for quality. There are a big range of prices here though.
All over the store, they supply customers with free swabs and brushes to try on the cosmetics, and they also have make-​up remover, water, and anti-​bacterial hand soap to wash everything off.
I never put the free testers on my face here because who knows who else has been dipping their nasty little hands in the make-​up and getting their pink eye all over it? What I do is just rub certain colors on my hand to see what it would look like on my skin tone. Oh, but how I want to put on that make-​up (damn my common sense and understanding of germs and disease!)
There’s always a lot of employees walking around here, and they always ask if you need help with something. In my opinion, there should be less staff here, but whatever. However, the staff doesn’t bother you as much as when you’re in a department store, and you can test every cosmetic out on yourself.
Besides all the make-​up, there’s also lots of skincare for keeping your skin fresh, and lots of scents to hide your natural stink. I always have to spray on one (or two, or five) different perfumes without getting dirty looks from the cosmetics consultants in department stores.
Sephora is a must see when you’re at Flatiron, for both women and men (yes, some men DO wear make-​up).

Do you wear make-​up? Do you care about your skin? How about your teeth? Do you like organic, all natural, or full of chemicals? Do you like feeling like you’re in Beverly Hills? No seriously, you do, right? That’s why you’re looking at reviews of Sephora.
Oh my god, Sephora. I have put your children through college (thrice) at this point. Jesus Christ in a bucket, I love this place.
I love knowing that there’s a world out there where every little thing I could ever need could be addressed. I have loose skin on my stomach from weight loss… OH LOOK! A firming cream THAT WORKS! I need to whiten my teeth. Go smile? Fabulous. I have oily skin, am starting to get wrinkles, and want to hide the fact that I’m secretly a zombie… DONE! There’s a wide range of skin care and concealers for me!
I don’t buy from any other beauty source. I always go to this one, but the Park Meadows one is nice… If you don’t mind the Stepford mall. Please give Sephora all of your money. Screw the economy, buy yourself a facial extractor and Kat Von D’s latest make-​up line.
Could you pick up some Rosebud Salve and some Pucci Vivara for me? The regular, not the silver edition. Thanks!