Yes Cleaners

At first I liked the dry cleaner well enough. Perfect location. Steps from the train. Fairly accommodating, though occasionally slow and overpriced. Essentially a normal urban dry cleaners.
However, once I showed up a half hour after opening to a closed shop. Things happen. No big deal. I was able to intercept the owner as she opened and went on with my day not thinking twice. I’m flexible.
But just this evening, I called a half hour before closing saying that I’d be cutting it close and needed my laundry. (Guests that evening) She said fine. And, as trains would have it, I walked out of the station at 6:59. I ran across the street to her locking the gate. A task that must have started 5 minutes earlier. They close at 7:00pm.
But would she open? No. Even though she technically shut the doors early. Even though I repeatedly said I needed the laundry at the end of day when I dropped it off. Even though I called and was reassured. Even though I looked her in the eye as she put on the lock and reminded her of these things nicely.
I’m really disappointed… Bummed to not have a local dry cleaners that is reliable. (I’m loyal to my cleaners when they work!)
If you ever have time requirements with laundry (aka you’re a human), you may want to consider elsewhere.

I’ve had a great experience with coming to Yes Cleaners for both dry cleaning and overall laundry. We’ve brought a range of items to be dry-​cleaned (jackets, suits, bedding, blouses) and everything has come back wonderfully clean, pressed, and looking fantastic. As I wear dress shirts every day for work (the pain of being an adult!), I’ve noticed the ever-​so-​present brown collar and stains accumulate, and which won’t go away no matter how hard I scrub or throw Oxy-​Clean over it all. I’ve begun bringing my dress shirts to be washed and pressed, and they do an amazing job getting everything clean and pressed, looking good as new. Prices seem to be on par with other dry-​cleaning services, and they have almost always had clothes ready by the date printed on the ticket.

I’ve taken my dry cleaning here for some time, but never again. I saw the bad reviews ex ante, but I’m a woman of low standards, and this place is very convenient. I just need half-​decent dry cleaning done.
I noticed a couple months ago that one of my dresses came back. kinda ripe. (I don’t actively stink up places. But that doesn’t mean you want to inhale at my armpits at the end of a long day. Moving on…) I figured they made a mistake and with this one item pressed it but did not dry clean it.
Now that summertime heat is upon us, I get my clothes back today, and they are ALL ripe. With the changing of the seasons, it is now clear that I have been paying an exorbitant rate for simply clothes pressing. Limited to no dry cleaning involved. I tell the lady none of the clothes were actually cleaned, and she said «You know, summer. Sweaty. Have to wash.» I said, «Wash? Like. a clothes washer?» She said, «Yep. This is just dry cleaning.» ???

Odd hours and never answers the phone. Not my favorite qualities about a business where I drop off my belongings.

The female attendant is incredibly rude, they lost a beautiful cashmere sweater of mine, I gave them a few weeks to try to find it and reconcile the situation, the woman only grew more and more unpleasant with me and wouldn’t allow me to speak with her manager for reimbursement.
I filed a complaint with the better business bureau.

This is the worst business I have ever patronized – bar none. They are dishonest, rude, and most importantly, terrible dry cleaners. I won’t go into details (which would only repeat what other reviewers have already said), but suffice it to say, they shrank items and refused to apologize, provide a refund, or even give an explanation. Save yourself the pain of ruined clothes and go to Fulton Cleaners at 856 Fulton, just off Clinton.

Save your money and do your laundry yourself. I took laundry to them a couple times because of their close proximity to where I live and being new to the area didn’t know where to do laundry. I questioned if they actually used soap … and water for that matter. Not worth the money. I would recommend Waverly Wu Laundry.

After losing the majority of my stuff in an apartment fire, I brought some dresses in that were affected by smoke due to hanging in my closet. The woman here grew irritated with me that I brought my dirty clothes in, put them on the counter, and started complaining that I was getting her counter dirty (sorry that can’t really be controlled). She told me that she would charge extra due to the clothes being dirty. Another customer walked in and the woman treated this customer very friendly compared to me. I decided to pack up my stuff, and when the woman asked me what I was doing, I said that I was going somewhere else. She became angry, started calling me a crazy lady, and told me to «go to hell». Lol welcome to America, lady. Tell your customers to go to hell and they’ll take their business elsewhere. :) thanks for the sympathy after my apartment burned down.

Rude. Expensive and worst of all the jacket I picked up looks like it’s been steamed at best but not cleaned. I would say it’s been the third time this happened, so I will call it a trend.

This place is a pitiful excuse for a business, and the residents of clinton hill should not be accepting of their standards of quality.
I’ve done drop off with them, and the first time I swore I would never give them my business again was after I put a pair of light colored jeans in that had dirt on them from gardening. Just plain old dirt. They came back filthy, and thinking this might be some funky nyc dirt, I washed my clothes at the laundromat and poof, no more dirt.
For all I can tell, this place doesn’t even wash the cloths, just sticks them in the dryer and makes them smell good.
My girlfriend had a last minute dry cleaning need and she took one of my shirts with her. Picked up today, which prompted this review, and the same cat hair, lint, and some beard hairs that were sent with the shirt came back. I raised the issue and she told me the shirt wasn’t dry cleaned, they laundered it. Either way, I pushed the lady to answer me as to why, when the shirt had supposedly been cleaned, was all the same crap on it when it was brought in? Shrug of the shoulders.
I’m not sure where else in my neighborhood to go yet for dry cleaning and drop off laundry, but this place will not get another penny from me, and I hope not from you either.

The first time I went to this place I had a ton of dry cleaning and I had technically missed the window for the «next day service» only problem was I had an interview the next day and I wasn’t sure which of the items I was going to wear so I really wanted to pick them up the next day. The women who took my items was really nice and said she would have them available to pick up tomorrow.
I’ve gone back here several times without any problems. I have trusted them with delicate and expensive items and they have not let me down.
The only down side to this place is they aren’t cheap but, I guess you get what you pay for.

I usually don’t go out of my way to write a review about a dry cleaning/​laundromat. But this time I have had it with these people. I came in earlier to pick up my laundry as I use the drop off service. Upon entering, I noticed my clothes were ready. I go to pay and I tell the lady at the counter. «I hope all my clothes are in here this time, you guys lost a shirt of mine last time». Very calmly I added this, expecting some type of understand or minimalist humane empathy. Instead, the lady responds by saying «that’s not my problem. They lose it, nothing I can do.» Then finally ends the sentence after that ill-​mannered and discourteous response with «so what?». I’ve never dealt with so much un-​professionalism and crude marks in my life as a customer. My friends can attest, I am a very understand person. Had she came out and said «I am sorry. We’ll make sure and do our best that this does not occur next time.» I would of walked away in calmness and peace of mind. However her remark of «so what?». Was the worst statement to say along with the worst way of handling the situation. Anyone who plans on going here, understand this lady is RUDE and her lack of English makes communication impossible. If I can give 0 stars after what happened today, I would do so.

We’ve been going to them regularly for 5 years, no major problems. Very nice, very accommodating. Pick up and Delivery services is very convenient. We’ve used them primarily for weekly dry cleaning and some hemming /​tailor work.

Not sure what all the terrible reviews are about. I have been using Yes for over five years and have never had a problem. All the the services we have tried (dry cleaning, wash and press, tailoring) have been great. We’ve even used them to adjust an evening gown and a suit jacket. Anytime we ask for rush delivery they accommodate us gladly.
Prices are not unreasonable and Amy, the woman at the counter, has always been super nice. She remembers both our names — she even remembers my mother (who came in once).
I have tried other cleaners in the neighborhood but thus far Yes has been best in terms of quality and service.

Ed. Note: I’m writing this review for my non-​Yelping roommate, who decided to give Yes a try even though I warned him about other customers’ experiences with «missing» clothes.
He dropped off nine (9) shirts to be drycleaned and was told it would be 5 days before they were ready. When he came back today to pick them up, he was sure to count them before leaving the store, and noticed there were only eight (8).
When he mentioned the problem to the woman at the store, she silently walked to the rear of the store, took his missing shirt off a rack filled with other clothes, and added it to the others. The missing shirt was, perhaps not surprisingly, the most expensive of the bunch.
Proceed with Yes at your own risk.

In and out. Have been going here for a year and have never experienced a problem. The woman at the counter is super efficient.

I tried them out, despite the reviews here, having them hem a pair of jeans, and was surprised everything went just fine. Price and quality were good and the lady behind the counter was nice to me. I went back again a couple weeks later to have another pair hemmed and had the same experience. I don’t know if she chilled out or what, but I have no complaints at all.

Absolutely horrible. The lady there is always in a rush and tries to get you out the door as quickly as possible. I must admit, I’ve gone there several times in hopes that it would get better and it never does. Today (which was the last straw), she brings out the clothes and grabs my card to charge me. When I look at the clothes, I notice a shirt is missing. I ask and says, «Oh, I forgot, they couldn’t get a stain from the collar so I sent it back. You can pick it up tomorrow.» She then tried to send me out without a receipt regarding the shirt. Oh, and did I mention it was $ 4 a shirt? What the hell?
DO NOT GO THERE!

THIS PLACE BLOWS! I have to agree with my other Unilocalers. If I could give this place 0 stars I would. I have only been living in the area for a couple of months and the past two times I’ve been there I’ve had issues. I brought a brand new shirt to them after only having worn it once and it came back with a stain on the collar. Unfortunately I didn’t notice it till days later when I went to wear it. I took it to a different cleaners and the weren’t even able to get the stain out all the way.
Then on my most recent trip to Yes (or should I say NO!) Cleaners, I brought in 5 shirts and when I picked them up I noticed that one of the five shirts wasn’t even mine. So where was my fifth shirt? They looked around but didn’t have it, and the excuse they gave me was that they had to send it out to be cleaned again because they realized their mistake. Out of the 4 shirts that I had remaining, one of them looked like it hadn’t been pressed at all! So I had to leave that one again to have them press it. Once I get back my missing shirt (if I ever do) and the shirt that had to be re-​pressed, I will not be returning here anymore.
Oh.almost forgot. their hours suck! They always open late and close up whenever they feel like it… so it’s difficult to work around a schedule of dropping off and picking up.

If I could give this location ZERO stars I would.
1) They NEVER get the shirts I drop off done when they say. I have NEVER gotten my clothing back in the timely matter that they put forth.
2) They never open on time
3) They close whenever they want without warning
4) The lady that works there is never nice to me or anyone that I have ever seen in this establishment when I am. In fact, she is down right rude.
I am finished with this place. I have been trying to make sense of their service for the past year and ½, but I think the relationship is OVER. Lost another customer! I have had enough.