Waverly Wu Laundry

Fast and easy pick-​up/​drop-​off service; just tip the delivery guy, no extra fee!

I am super impressed by the service this place offers. pretty great pick up and drop off service. they have your credit card on file and charge you automatically. easy as can be.

Doing the laundry used to be the bane of my existence but now having it done by Waverly Wu is on my top 5 of things I hate.
The attitude here is extremely terrible. Some might even mumble under their breath disrespectful. Enough to motivate me go to the laundromat to do it myself, while I figure out a way to get a washer/​dryer in my humble apartment.
I understand that it’s just the laundry but why all the un-​pleasantantries when you pick up the phone? When someone’s credit card gets declined or when it finally goes through? Clearly if you’re making enough money to make it a drop off/​pickup service only, then you can be nice to the people who’ve made you millions.

Pros: The pickup/​delivery system is great. They know when I am calling and have my card on file, so everything is very easy.
Cons: I’ve been weighing my laundry before sending it over, and they have been padding the weight that they charge me by 2 – 4 pounds. The folding can also be nonsensical. Sometimes they stack certain types of clothes and then just fold the entire pile in half… that is not the «folding» service I am paying (and being overcharged) for.
The overcharging by padding the weight really gets to me. If they fixed that they I would rate them higher. If you want to make more money then raise your prices… don’t pad the weight.

This place is great. Polite and punctual. A laundry that has actually figure out how to not shrink your clothes!

Waverly Wu was a lifesource for me for almost 1.5 years.
(I no longer need a laundromat since I have w/​d in unit (don’t hate)).
HOWEVER, during my Clinton Hill brownstone walk-​up years… where there was no laundry in the building — Waverly Wu’s pick-​up/​drop-​off laundry service was my bona fide splurge and necessary luxury. Worth. Every. Penny.
Spouse and I would call, they would be at our door within minutes (sometimes too quickly) and would haul 2 – 3 bags of our laundry. Then, they would drop it off by 6 pm the next day! Whaaaaaaaaaaaaaaaat. It was usually around $ 30 – 38 for every drop off (it’s based on weight)… which was about 4 – 6 loads of laundry.
I was a newlywed in that apartment (we moved in the week we got married)… and not having to do laundry at some crowded laundromat on weekends definitely assisted in creating the foundation for marital bliss.

They’re pretty efficient with delivery for us sloths who hate this chore.

It’s an open store front laundromat but they don’t allow self-​service laundry, only drop-​off. Every machine was taken and my attempt to use a machine was rebuffed by an employee. Not a «laundromat».

I appreciate the simplicity of their delivery service.
*dials Waverly Wu laundry’s phone number
«Hi Gina, pick up?»
«Oh yeah, that’d be great.»
«Pick up from doorman or your floor?»
[I’m still in bed]
«Umm… my floor»
«okay sure, bye»
Anywhere from 10 – 30 minutes later, someone picks up my laundry from my door.
Later that day…
*Dials Waverly
«Hello?»
“Hi, can I get my laundry delivered?”
«Okay, be there in 30.»
End scene.
They have caller ID, they have your credit card on file, you get the receipt with your laundry bag, and your clothes are nicely folded/​clean.
Make sure you make the minimum of 10 (? might be less) lbs, because they have a base price of $ 1 per 1 pound.
Super easy. I usually use them once every 6 – 8 weeks when I’m having a crazy week or I’m just plain olé lazy.
If you have specific, complicated instructions, I wouldn’t really rely on any NYC laundry service. I mean, look at their prices. They’re not a concierge laundry extraordinaire, nor do they claim to be. I purposely only send in clothes that I don’t mind shrinking a little from the dryer… it’s usually inevitable whether you do it at home or not.

I’m fed up with these guys. I want to give them the benefit of the doubt bc I want to support Asian based businesses but these guys take unprofessional to another level.
After the first time of giving clear instructions (due to the fact that they send non English speaking delivery people who essentially defeats the purpose of pick up service) to 1) not wash my bag given that it ruins it and 2) wash my clothes more thoroughly, they did neither after I wrote down simple instructions what to do. I’m a low maintenance guy so I don’t even have that many nice clothes but after receiving shirts for the fifth time that came back still dirty, I’m fed up. I hope these guys fail.

Fellow Unilocaler, Andrea M., is 100% correct with her review. Until recently, WW was a reliable self-​service laundry mat. Like Andrea, I also walked in and was told to read the sign on the door that stated «No Self-​Service.» I paid to have my laundry done. I picked my laundry up the next day and see and overhear one customer doing his laundry even though the sign was still up. I asked if I could come back later to wash laundry and I did, with that sign still up. It’s true, they close and open self-​service whenever they choose which makes them unreliable. I understand how frustrating this experience is as a local customer. I walk to Wash & Play now when I have to and use the wash and fold (pick up & drop off) services on Vanderbilt Ave (Prospect Heights) & one service called, Brooklyn’s Famous on Atlantic now, much more friendly!
P. S. My one star rating made no difference for this Laundry Mat, still at 4.5 stars.

I walked in at 10:45 with a load of laundry that needed to be done by 2:30. Amazing sevice, great fold job and everything was done on time. I will continue to go there.

Clean clothes folded like they were new. All within 24 hours. What more can you ask for?

Arbitrarily changing «self-​service» hours, manager hates customers, but loves their $$$.
Hey, Waverly Wu, you want to be FULL SERVICE, 7 days a week? Then make it so.
Do NOT treat those who’ve been coming to this facility for YEARS, even before your new management, like they are scum because YOU decide to arbitrarily change self-​service hours.
The rapid decline of my experience here:
1. December 2014. Sunday before Xmas. Handwritten note on door says WW is closed for «self-​service.» I’m assuming that it’s due to the busy holidays. I ask the asst. manager if the laundry will be open Monday. He says I can wash only early in the morning.
2. February 2015. I see no note on the door. I go in to investigate. The asst. manager says the laundry is closed for self-​service. He says there’s a note. It’s not on the door. It’s on the far left window, and I came in from the right. He says that he’s told «everybody» that the laundry is closed for self-​service on Sundays and Mondays. I said, «You didn’t tell me!»
Sunday has usually been my washing day; if not, I go sometime after work on the weekday eves when it’s quiet.
3. March 2015. I come by on Wednesday evening. You guess it. Handwritten notes that say «no self-​service.» I’ve had enough. I ask the manager why it’s closed to self service. He’s says it’s too busy. I tell him it’s unfair to change the hours like that, and then I ask him if I can wash the half-​load of laundry (one machine and 30 minutes in/​out tops). Despite knowing me for years, and our being mutually respectful to each other previously, he undercuts me with MAJOR attitude. Seeing the uproar, his employees find a machine for me, and he goes along with it as if he’d doing ME favor! He cuts me off and refuses to hear me when I try to tell him he needs to make WW a full-​time, full-​service laundry!
He wasn’t empathetic AT ALL that I was a longtime customer, but said «thank you» to the full-​service customer who came in to pay 4x the amount.
The WW manager said he «didn’t care» if I gave WW a bad review. So, WW manager, here it is! And I won’t be using your business ever again or recommending it – full-​service or otherwise.

I have tried nearly all the laundry pickup + delivery options that service fort greene.
NONE are more reliable than waverly wu!
They recognize my number when I call so all I need to say is «Pick up please!» then they send a guy to pickup within 20minutes, EVERY SINGLE TIME.
The next day I can call when I am ready say «Delivery please», they charge my credit card on file, and they deliver within 20minutes EVERY SINGLE TIME.
I hate the phone so I wish they had an app or I could text them but otherwise this is the perfect laundry service.
Stop searching, call them, put a card on file, never do laundry again!

I was in principle opposed to sending my laundry out for a long time, and reserved Waverly Wu for weeks when I was extra super busy. It seemed like a waste of money and kind of extravagant and a bit of an invasion of privacy, but after sending it out to Waverly Wu just a few times I’m definitely a convert. I was spending about $ 40/​month at the laundromat, plus the cost of detergent and fabric softener, plus, obviously, 4 hours of my time dragging the clothes back and forth and folding everything. I probably spend $ 60/​month at Waverly Wu. The extra $ 20 is absolutely worth the time and effort saved.
The wait times can vary from 10 minutes to an hour, but they’re always super nice and we’ve never had a problem with stains, shrinkage, or missing items.

I love this laundry service. After the first time I called they have all my info on record. I just have to call and they know where to go and who I am. And they carry the bags up three flights of stairs and smile and greet me happily when they deliver. I usually have them pick up on Saturday and take delivery on Sunday. Clothes are clean and beautifully folded. These guys are the best. I highly recommend them to everyone. Worth every penny (actually they are cheaper than if I did it myself — time wise, detergent, softener and me carrying 20 lbs of clothes to and from a laundromat.)

Fast service, always incredibly friendly, and they do a better job on my laundry than I thought possible. Been using them for months and I highly recommend them. If you catch them early enough in the day, you can even get same-​day pickup and return.

Prompt pickup and delivery service, average on pricing and nice job with the cleaning and folding. I don’t always use their service but it is nice when I just have no time for the laundromat.

I cannot stay enough great things about this place.
I’ve been using Waverly Wu for regular wash and dry laundry services since August 2013. Someone always picks up my laundry within a half hour of me calling, and drops it off within a half hour of needing it. About half the time, I’ll also send out my dry cleaning with them. I always put it in a bag separate from my usual fluff and fold things, and I just tell the person who picks it up that it’s dry cleaning.
On Monday, I asked to have my laundry dropped off, and I was so surprised to not have my dry cleaning, as well. I thought the person on the phone had forgotten to tell the delivery person. When I asked, the delivery person said that it had been washed and air dried. (I didn’t even know they could do that.)
Unfortunately, this absolutely ruined 3 pairs of my work pants and a work dress.
I called Waverly Wu right away and spoke to Michael, who I believe is the owner. He offered to dry clean them for free, but getting them cleaner wouldn’t help – they no longer fit! He had someone pick up my clothes and called me back, and was so, so kind in apologizing. He explained that the person who picked up my clothes didn’t tell the folks back at the laundromat the directions.
He asked for an estimate of how much it would cost to replace everything and offered to BRING me a check the next day. (My pants were easy to replace because they’re the usual stock ones at Banana Republic. Won’t be able to replace the exact dress, though.)
Michael recommended putting a note in each bag with clear directions for next time.
I cannot say enough amazing things about this laundromat and their amazing customer service. I will continue to go here and would recommend it to anyone. Thank you so much, Michael and the Waverly Wu team.