Visionworks

Dr. Chen is okay, the staff needs work. My wife gets an eye exam for contacts. They tell us to come back for trial ones. Unfortunately they didn’t have a pair on our first visit. So she gets call that her trials are ready to be picked up. We get there and to our surprise they tell us oh the lab made an error an therefore we have no trials for her. They young lady that works there then says the lab sent a box of the trial but If we open these we are liable for the cost. We went «what?» How can we buy something if we hadn’t tried it. After i let my personal feelings out (I was very upset cause we just wasted time going here) she told us I will order the trial pair and therefore we are going to wait another week for them. So the week passes I go there and try to pick up my wife’s contacts and guess what. The trials were not there just the same boxes from the week before. A floor manager then opens the box and gives a me pair from the box. Why couldn’t they do that the week before. I think these places like vision works are scammers and they try to make the customers buy there stuff or there contact company account. Not going back here.

Dr. Chen is excellent. Her examination was thorough and she was very patient with my daughter and I. However, I cannot recommend the rest of the visit. The personnel will try to sell you glasses and the extras that you honestly do not need. I will go back to my old Ophthalmologist.