The UPS Store

Called them at 7:50 to say I was nearly there for their 8pm close. Guy said he would be there. Walked by at 7:57 and it was completely dark and the guy said he couldn’t help me. Total fail. Ups is the absolute worst company known to man.

I went on a Friday to deliver a package for a Saturday being very clear that I required the package overnighted to get it early in the morning the next day. The clerk gives me a post office envelope and states it will arrive by Monday and it would be the cheapest way to get it there. I said no, I want to use UPS and send it OVERNIGHT and pay the premium price, the clerk states that it is certainly possible and charged me $ 24. Bottom line. I missed my deadline because the package arrived on Monday at 10am. UPS states that is was NOT ordered for Saturday delivery. Post office would have gotten the package there as early as that for the half the price. I call up on Monday to protest the mistake, the clerk states that «overnight means Monday» and states that they would look at the camera and if the this was their mistake they would refund me. I called back and Josh the store manager says he spoke to his higher up who states that I paid for a lesser service and the package arrived on time and they will not refund me, and that is after checking the camera, they say the voice was muffled. So no refund for me. I am filing a complaint with BBB.

Just had to deal with Joshua’s homophobic hate speech while I prepared my package at this UPS store. Joshua was sharing his very ignorant and hurtful, and offensive thoughts on the Supreme Court gay marriage decision. It’s a damn shame I have to deal with that

Simply put, I’ve used this location for 7 years and never had a bad experience.
This is the kind of place, and there are many in NY, that if you walk in with an attitude you’re going to get one back. I’ve personally seen some customers being far more unreasonable than the staff.
If you come in with a «hey guys, we’re all made from the same stardust» kind of vibe, you will be treated with nothing but niceness.

I’ve been here a few times to print a few pages, and most recently to drop off a pre-​paid return package. Like a dope I forgot to check what time they opened and discovered once I got there that I was 30 minutes too early. I was halfway down the block with my ginormous package (a body pillow, so large but at least not heavy) when a guy passed me and said I could walk back with him. It took me a minute to realize he was worked at the UPS Store. I really appreciated his kindness, as he saved me a 5 block walk back home with the cumbersome box and he could have not spoken up without me every being the wiser. We both agreed we were glad he arrived extra early that day.

The gentleman who helped was very patient and helped me find the cheapest options for my needs.

Been to this location twice, and on both occasions I was treated fairly and with all the respect in the world. The first time the gentleman didn’t even charge me for a box for the package I was shipping. The second time the guys were helpful let me print my return label out and was charged about 10 bucks for the box and tape but hey can’t have everything free all the time. Way better and bigger than the one on Montague.

I can understand that there are so many bad reviews but my experience with this UPS store has been positive.
An asian guy and an african american gentleman helped me before and they were both professional and helpful even though they were taking care of multiple customers at once and answering phone.
It could be crowded and the wait can be long but it’s not like Post office.
Most people complain when they get «ripped off» but I think it’s not UPS store’s fault. They don’t read fine prints carefully and get all offended when they get charged a lot.

This «UPS Store» is a complete scam! I sent a lacrosse stick and gloves down to Florida, a shipment that weighed not more than 5 pounds, and the shipping rate I calculated at home for UPS Ground service was $ 11.50
They charged me $ 51.80 to send the package. With $ 30 for shipping, $ 9 for a box, and $ 11 for «packing» my shipment aka haphazardly throwing things into a box and dropping my item 3 times while I was in the store. I hope the items got to my destination without scratches. Sad buisness.

Will not patronize them again. Was charged $ 7 for Virtual Doorman when the pkg had only been there a few hours. And at 8 months clearly pregnant was made to carry my 29 lb cumbersome pkg to the curb by myself to catch a cab.

I have virtual doorman service with them and I can say they go above and beyond for their customers. They were even kind enough to call me when my mother who was picking up a package locked herself out of the house. They looked out for her and that kind of customer service does not exist these days. The staff is helpful and amazing.

Good and helpful service. Definitely recommend this location and a thousand times better than fedex on court st.

Quick, courteous customer service by a knowledgable staff. I’ve used the computers to print stuff out and mail letters and packages. All without a hitch.

In my continuing series of «are we going to the same store»… What’s with all the negative reviews?
I’ve never had rude service here. They are straightforward and very business-​y.
Prices are high? Do you think they set the prices? They are UPS store. And what do you expect from UPS (or FedEx for that matter): it costs money to ship things. It costs a lot. You want cheap? Go to the post office and deal with the USPS and their quality services.

I have lived in the Cobble Hill neighborhood for many years, have used this place multiple times, hoping every time I go in that «this time will be different.» It never is. The main guy who works behind the counter is the rudest, most curt, customer-​hating person I have ever experienced. I wish there were a ZERO STARS rating. I’d give it to them. Once when I packed my own box, the guy became irritated that I didn’t give it to him to pack. I’m certain after I left, he drop-​kicked my box because the contents was shattered. He would blame it on my packing, I’m sure. But I’ve had so many bad experiences with this place, I have no doubt they did this.

For what I need to do, this place is perfect. I don’t use the computers, I ship packages and the guys who work here are always extremely friendly and helpful.
That great customer service goes a long way in a neighborhood where service can sometimes be a little too «cool». That’s why they get my business.

This place sucks.
25 cents a printed page, they’ll always overcharge too
Guy has a big ‘ol tude.
Even the post office up by the courthouse with it’s scary line-​guard is a much better experience.

If you eyeball the dimensions of my package and decide to add 5 inches to each side, costing me an additional $ 40+ to ship my stuff… I can’t prove you’re a thief but I can certainly call you incompetent.
And if this «mistake» were brought to your attention the next day, most people would at least pretend to be apologetic. But not this guy.

quoted me $ 14 to ship my item, the store charged me $ 20. I figured there would be some sort of additional cost, but not sure if $ 6 difference is normal or not, so I really can’t comment on it…
Anyway, i’m on line and there are 2 guys behind working — one was helping me check in my package and the other guy was roughly shaking a box that had just fallen on the ground definitely sounded like the items inside the box had broken. The worker (speaking outloud) states to the other worker «i’m marking this box as damaged there ain’t no way we’re gonna be blamed for this stuff being broken». The worker then wrote on the side of the box «items broken on drop off» or something to that effect. I can’t be sure what happened to that package, but it made me feel very uncomfortable and I will definitely NOT be going back to this location.

I’m convinced that the customer service rep I encountered had been trained extensively in douchebaggery before getting hired on at this UPS store.
I literally had the easiest possible transaction, two small packages with prepaid return labels on them.
No greeting from the guy. I had to initiate the hello and the explanation. All he managed to say was «place them on the scale.»
When I asked him, «Do you want these on the scale if they’re already prepaid?» He replied, «Like I said, place them on the scale.»
I put them down and waited nearby to hear what to do next, if anything.
He seemed irritated that I was still standing there.
«Aren’t we done?» he asked angrily.
I told him he hadn’t explained if I needed to do anything else. He growled, «I told you to place them on the scale. You placed them on the scale. We’re done.»
I’m not kidding people. I’d rather drive cross country to deliver this stuff.