Susan Laundromat

hey if your sign says open till midnight, don’t close at 11:10pm. thanks for locking my clothes in overnight. guess i’ll get them tomorrow whenever the f*** they feel like opening.

It’s a fine enough place to do your own laundry, but not so great for drop-​off. It’s overpriced (or maybe their scale is off) On a few occasions I was told same day pick up only to come in and have it not be ready.
Another time mysteriously everything was dry except for 3 t-​shirts that were folded soaking wet!

I can’t even begin to count the number of times this laundromat has lost or used my detergent on other people’s laundry. I feel like I have this argument with the employees every time I drop off my laundry bag.
The issue is, I have a very sensitive scent allergy and can not use their industrial strength detergent. I spend a lot of money on detergent that frequently goes missing.
Don’t count on your detergent being there when you need it.

H

Consumer beware! Dropped off my laundry with a brand new bottle of fabric softener. Picked it up and half of the bottle was gone! One capful is enough for 10 lbs of laundry, thank you very much. Went back and asked them to pay me back half of the cost of the bottle. Cashier said another customer must have used it, and he couldn’t help me. When I insisted, he put me on the phone with the «boss.» Confirming previous reports of this guy being a total unprofessional. He told me he didn’t trust me, that I was lying and that it wasn’t his responsibility. When I told him he would lose me as a customer (after three years), he said he didn’t care. Off to report them to the Better Business Bureau, and signing up for FlyCleaners! Bottom line, proceed with extremely low expectations, and don’t use the drop-​off service.

I’d give this place 2 – 3 stars, normally, because it isn’t cheap, and the machines don’t always work there. But tonight took the cake.
The machine wasn’t filling with water, so after a few minutes (after the wash cycle started and it was dry), I told the guy working there. Not the owner, who was out, but some guy who always looks angry at his lot in life for working there.
He takes a look and says he won’t stop the machine and give me money to put my wash in another one. Says it will fill with water in the next cycle (rinse). I say, I’m not waiting, and not having my clothes wash or rinse properly, and hit the emergency stop. Tell him I’d like my $ 2 for another machine.
«No,» he says, and walks away.
After some arguing, he says to put the wash back in the broken machine and fills, I have to pay HIM two dollars. What? Really? I say fine, how about $ 100 bet — I pay him if it works and he pays me if it is broken. He actually agrees. Of course, it’s broken and never fills with water. Not only does he not pay his bet, but refuses to give me $ 2 to put everything in a new machine.
Topper is I say I want to talk to his boss. «I don’t know who that is,» he says. Really, you don’t know your boss? «Noooooo…» I say what’s your name then, so I can tell the boss tomorrow. «I don’t knooooooowwww…»
Seriously, it’s a ridiculous story and I feel kind of like an idiot for even engaging the guy, but if this is how they treat customers, take your business elsewhere. There are tons of places right over on Driggs, one block away, or a few blocks down more on Nassau.

Honestly, if I could give this place a 0 rating right now I would. I just had the worst experience I have probably ever had at any business really. I have never been treated so poorly in an establishment. Especially not one that I have been a patron of for almost 2 years. Tonight there was an simple misunderstanding between me and the supposed manager. It escalated quickly into him screaming and accusing me of stealing the equivalent of 4 quarters from him as he screamed at me in front of other customers. I was accused of being a LIAR, a THIEF, and told me he never wanted to see me there again. NO PROBLEM. Really. I will NEVER take my business there again. Which is a shame considering i live next door and the convenience is ideal.
I have been going there almost once a week for the past 2 years. I have spoken with this employee before, but despite this he had absolutely no qualms with treating me like dirt and tossing me aside as a customer for absolutely nothing more than a simple misunderstanding/​miscommunication.
Another customer even had to intervene because the situation was so absurd. I am not a confrontational person. In fact I always go out of my way to be very polite and definitely never find myself in scuffles like this. Which is why it was so upsetting and has inspired me to write my first ever Unilocal review.
I have never been rude to anyone who works here and i admitted to making what was a honest and simple mistake that had absolutely no consequences. I felt like a criminal being interrogated because I was even escorted to the back to watch a security video (of me PUTTING MONEY IN A MACHINE– ooh wee. someone call the cops!) and was demanded to return 4 quarters that had accidentally been put in a wrong machine. Someone please explain this logic to me, because I am still rattling my brain over this one. People make mistakes. Shit happens. No one should be screamed at for something so mundane and absolutely RIDICULOUS.
This was a very upsetting situation that NEVER needed to happen. I left really upset and absolutely insulted. I have never had problems with anyone else here but this experience was enough to make me never want to give them another cent. So long Susan Landromat! Learn to treat your customers with the respect they deserve. To the manager: Whatever point you were trying to make it was totally lost on me. But I know I will never be going here again. Neither should anyone else!
Guess this will just have to go down in my diary as a New York story of that time the insane laundromat owner tried to fight me for no reason. Sheesh!

This is my nearest laundromat. All-​in-​all, this is a pretty solid establishment to have 2 blocks from your apartment. The washers (ranging from $ 2-​$ 6.25) are efficient and reliable. The dryers ($.25/​8 minutes) are similarly of relative high quality. The good news is that there are PLENTY of ‘em in this huge laundromat. I’ve never had to wait for a washer nor a dryer, even on the busiest of laundry days.
The drop off service is legit. They usually have your stuff ready later that day, or on the following day. The prices are fair/​average. 1 big bag of laundry usually costs me around $ 20.
The staff is very neutral: never particularly friendly nor mean.
The crowd in here is quite varied: neighborhood families, 20 & 30-​somethings, Greenpoint riff-​raff and schwill-​bags.
I’m slightly concerned that there is consistently NEVER soap nor paper towels in the bathroom.

I brought a bad bug from this fin place.
I droped off the laundry, came to pick up after work and whejn i unpacked i found a bed bug on the bad. It wad dead, with no leags or head, but im still sure this was a bed bug. if I will get the infestation from this place im going to sue the crap out of them
BED BUG ALLERT!

They got black ink on half my laundry and gave me some one else’s filthy underwear! When I went to them they said it wasn’t their fault and did nothing about it. They are rude, disrespectful and don’t know anything about customer service. Don’t go here if you can help it. Give ‘em ZERO stars if I could!

Terrible Terrible Terrible. I had a horrific experience dropping off at Susan Laundromat. I had been dropping off my laundry at 244 Nassau for a couple of months with average results, then BAM. One day I pick up my laundry and bring it home to find all of my clothes have been stained with BIG BLACK BLOTCHES. Pants, T-​Shirts, Sweaters, undies, BEDSHEETS SETS, Bath Towels. Literally, well over 1,500 dollars worth of ruined textiles, with no mention from the staff. When I went back with my receipt, I was treated extremely rudely and basically told to hit the road. CAUTION, using this laundromat because it is convenient close to you and/​or has new looking machines is not worth losing your entire wardrobe and then some.

Drop off service is fast and cheap and my clothes are always nice and clean, and the people who work there are really nice.

i just started going to this laundromat since it was the closest to where i just moved, and i can honestly say that they do not know how to do laundry nor dry cleaning, and they treat their customers like pieces of crap!
to start off, i have been getting my laundry back with orange bleach stains on them (like from other past reviewers have complained about). i got huge bright bleach spots ranging from cup size to quarter size sploches on my brand new towels. to top that off, i bought brand new sheets and go faint hues of orange all over them too. they denied it was their fault, but i know the idiots mix their cycles of all whites and colors in between. how do you mess up on something so simple as laundry especially when its supposed to be their business specialty?!
it doesnt end there. today, i came to pick up my coat where i asked them to clean up a bird sh*t stain. i was lucky enough to check it while i was there to find they didnt even clean it! the bird crap stains were left untouched. i knew for a fact they didnt clean it since they didnt even bother to lint it and remove random strands of hair and animal hair that wasnt even mine!
when i asked for my money back for a service they DID NOT perform, they refused. i talked to the «manager», and i kid you not, he told me «they were no responsible (???) AND f**k you» and hung up on me…
to say the least it wasnt about the money bc i couldnt care less for $ 8, it was about the morale, integrity, and honesty i expect a business to
to be for the sole purpose to do your business right, and to solve an issue with a customer. NOT to cuss them out and hang up and refuse money back for a service they never even gave me.
i am very disappointed and i will report them to better business bureau.
please do not give them business. i dont even know how they are still thriving.

My roommate and I had bed bugs. So we bagged ALL of our clothes – literally 12 – 15 thirty-​gallon shopping bags full – carried them down our fourth floor walk up, called a car service, and took a field trip to Susan’s Laundromat.
And yes, kids, there MUST be a God! Two giant rooms – one full of washers, another full of dryers. We used up like eight washers and eight dryers and there were STILL plenty to go around for everyone else! And this was on a Sunday! Holy laundry day!
Everyone there – employees and patrons, alike – were super nice and sympathetic and nobody cared that my roommate and I were there for 8 hours straight. Yes, 8 hours straight. Don’t ask. Washing every piece of cloth you own is freakin complicated.

Honestly, this place could have been a dump when it opened. I still would have brought my laundry there, as the next closest laundromat is a schlep. Especially for a lazy girl like me who waits two weeks, then drags 20 pounds of laundry out the door.
To my wonder, when Susan’s opened a few months ago, it wasn’t a dump. It was huge! And bright! And shiny! And open til midnight! And … shiny!
They also charge less for drop-​off than I used to pay over by Busy Bee. Fantastic!
Never been give attitude by the staff. This one guy who works at night is always smiling and pleasant. My laundry is done when they say it’ll be done, folded up neatly and waiting for my arrival. A large number of brand new machines.
Best proof of the awesome = excitement over a laundromat.