Sun Win Hardware

Oh boy– it takes quite a bit to get me riled up, but y’all did it.
Let me preface my review by saying I’m a neighborhood hardware store kind of guy. Tiny isles? Great. Fasteners mixed in with plumbing mixed in with masonry wheels? Even better. Shelves inaccessibly 12 feet off the ground? Awesome! As long as it’s a neighborhood joint, who cares? I’m happy to shop here because it makes me feel like a man and I like supporting small businesses– I’m all for paying a small premium for etching fluid at the mom & pop instead of Amazon or Home Depot. I’m also by no means a professional, which means any project will result in at least three trips to the hardware store instead of one and a receipt that includes at least one tool I’m unequipped to use.
So when I buy a piece of 1/​8″ steel bar to fab a bracket for my girlfriend’s bed and 20 minutes later return to have it cut because my hack saw broke, it really grinds my gears that you charge me a dollar per cut. And when I don’t have cash and you say you’ll only run my card for an extra dollar, you lose my business all together. You see, the neighborhood hardware store is a rare thing these days, and while I prefer it, most would rather shop at the big boxes. Does this mean I deserve special treatment? Absolutely not. But when you tell me rules are rules, especially when I just bought the product from your store, you ruin our relationship forever. From a business perspective, I ask you, was the four or five dollars you earned from me today worth the hundreds of dollars you lose in my business next week? Rules are rules I guess– more power to you. But I just spent my paycheck at a True Value. Sorry Sun Win, you lose.

This place is great for anything you need to solve household issues. You walk in. You tell the nice man what you want. And magically several options are presented to you. No frills, but who wants frills? I just want my batteries. If I want a hardware store with hipsters and a giant bird, I’ll walk one more block to Metropolitan…

I purchased a bucket of DAP wallboard joint compound for a wall I was redoing in my home. The product cost $ 7.50 (I wasn’t given a receipt) and it did a terrible job on my wall where all the DAP just cracked between all the joints. I called up DAP and explained the runny consistency and cracking, they told me the product was probably old and that’s why the quality was so bad, and said they couldn’t refund me directly because I didn’t have a receipt. Would not purchase from this hardware again, I’ll stick to Home Depot.