Stanley Lewis Plumbing & Heating Corp

I had an high output baseboard heater and a new radiator installed in my home. The plumbers were respectful, pleasant and worked quickly. I have used Stanley Lewis several times before and have always been very pleased with the services performed. Alex and Steven are always a pleasure to work with.

I recently was badly misadvised by a plumber from Stanley Lewis — he said I would need to replace my boiler, when in fact it only needed a new part. It shouldn’t have happened at all but I was impressed by how they dealt with it. I complained, they investigated, and duly apologised and refunded me for all charges.
On a previous occasion, I used them to fix a leak, and the plumbers they sent on that occasion were honest, affable, and the rate was reasonable.
So: three stars!

This used to be a great company, reliable and professional. Now in 2015 not so anymore.
Starting with their receptionist, rude, getho all around not professional.
I called for a boiler gas leak, they give you a four hour window, expect to wait until the last minute.
Their technician came absolutely not ready for the job, did not bring any tools to check and find the gas leak, his commitment was to not do the job and just charge me for the visit.
After a fair amount of negotiation I convinced him to change the gas valve.
After paying $ 800 for this job am not confident that my gas leak is completely fix.

These guys will keep you waiting at home all day!!!
I have the displeasure of my management company assigning plumbing projects to them multiple times. Each time they provide an estimated arrival time only to claim they are held up at a job or stuck in traffic and not show for hours.
THIS IS NOT A LONE INCIDENT, IT HAS HAPPENED TO ME MULTIPLE TIMES.
Unless you want shoddy work and are willing to stay at home all day long waiting for them I suggest you go elsewhere for your plumbing needs.

Review from 2015: the hot water heater broke and the refused the warranty. These guys suck.
Review from 2013: I am more of a lurker than a reviewer on Unilocal but these guys were so phenomenal that they merit an awesome review!
When our boiler broke, I had such a hard time finding a plumber that we went two months showering at the gym (without hot water at home). I spoke to one plumber that told us we needed to call an electrician and run a completely different line, it would of doubled the expected cost. A friend recommend we get a second opinion and I went through the lists and got a prompt call back from the folks at Stanley Lewis.
Alex, the VP of Operations at Stanley Lewis, was great, during the estimate he was really patient and answered all my questions. It turns out we didn’t need to run a new electrical line at all.
The two gentleman who came out to install the new hot water heater, Orin & Billy, were brilliant. I highly recommend that you request them! They were really efficient, so nice and just genuinely good guys. I found them so trustworthy that I didn’t think twice about having them in my apartment while I ran to work.
Without a doubt, I would recommend SL to my friends. Fingers crossed, I will have no need for a plumber anytime soon in my own apartment but if I do, I’ll definitely call these guys…

Beware Stanley Lewis Plumbing! This is a totally awful, rude and disrespectful, incompetent, unprofessional, time-​wasting company! Wasn’t always this way. Used to be that you could call on the old man to take care of business — on time and well. However, in recent years, the company is now being managed by the old man’s son (Alex) and all I can say is that this veteran plumbing company has gone completely down the tubes in modern times! Had the same experience with the poster who got screwed by their lying about service arrival times. Stanley Lewis Plumbing is not borderline dishonest; they are completely dishonest! Say they are coming and never show! When they do finally show — days later — they can’t figure out what’s wrong but will quote you a price up the yazoo to «fix» things. Then, when you ask to speak to Alex about a mystery part that has been suggested by the field tech for replacement, repeated requests to return the call are ignored. Disgusting customer disservice should be their motto. But, if you want peace of mind in plumbing service and repair, be sure to stay away from this clown outfit!

I turned to Stanley Lewis on recommendations from two sets of neighbors after having a bad experience with Aladdin and a non-​response from Gateway. The job was to fix a drainage pipe in a nasty crawlspace, which I’m going to guess has something to do with why other plumbing companies didn’t want to touch it. Alex came later than schedule to assess the job but I didn’t mind because we were so grateful that he came so quickly (the night I called). Orin and Billy came to do the job and were great; professional and thorough, and didn’t complain about the lousy assignment. We also had them service our boiler. The price was reasonable.
This was the fourth time we’ve had a plumber out to see this job and I’m optimistic that it will be the last (the first was a plumber who duct-​taped over the pipe because he didn’t want to deal with fixing it).

When I booked the appointment, they said 8:00 in the morning. The morning of the appointment, they call to say it’s between 8 – 12. I call at 10:40, and they say that as soon as they’re finished with the current job, they’ll head to my place. Turns out that was a lie, since I next called at 11:42 and they said they were «just pulling in» to their next customer – way on the other side of Brooklyn, a good 45 – 60 minute drive away AFTER they completed that job. Thoroughly unprofessional, borderline dishonest, and incredibly disrespectful of the customer’s time. I told them to not bother, and that I would schedule with someone more responsible.