Sleepy’s

Service at this location is impeccable. My husband and I had a wonderful experience bying a mattress and pillows. Alex was super knowledgeable, extremely pleasant and made us feel very comfortable. The delivery arrived within 24hrs as promised. I highly recommend going to this location and purchasing a mattress.

5 stars for delivering the mattress on time
4 stars for the mattress itself (comfortable, if overpriced)
Negative 6 stars for selling me a frame that broke after 2 months, and not even advising me that there was more than one frame model available
Can you imagine a bed frame breaking? I didn’t know this was a «thing» now. I guess I’m behind the times.
Afterwards I was told by the salesman that there’s a 300lb weight limit on the frame. That means between the two of us, me and my bedmate would need to lose 20 pounds.
I was invited to upgrade to the 450lb model for an additional fee. How nice.
I wish mattress stores would just offer you a menu like in a Chinese restaurant — order by number with pictures. If you order beef chow mein, you pretty much know what you’re going to get.
Instead, I bought what I thought was a metal bed frame, and the connection between the frame and the wheel was made of plastic. PLASTIC! Race to the bottom, people.
I’ve come to the conclusion that the mattress industry is a home for thieves and charlatans. My advice: sleep on the floor.

After looking at mattresses online, I realized that I knew absolutely nothing about what type of mattress I wanted (plush, firm, pillow top, etc.), so I headed here just to check out the different types of mattresses. I was greeted by Nancy, and she was very friendly. I gave her my price range and she patiently waited as I «tested» all of the different mattresses à la Goldilocks and the Three Bears. When I found the mattress that I wanted, she was very accommodating in terms of working within my price range and arranging for delivery and pick up and she even included the mattress protector, all under budget! I arranged for the mattress to be delivered between 11 and 3 on a Saturday, and they delivered the mattress by 11:07, took away my old mattress and laid down the new one in about 5 minutes! All in all, a great experience, I highly recommend them!

I needed a new bed frame and was in an out and even got a discount for being a loyal customer!!! The customer service was awesome and speedy. Thanks Sleepy’s.
Best,
Gideon

Ralph is probably the kindest, most honest, genuinely interested and knowledgable sales person I’ve met. He truly has the interest of the customer in mind and will do whatever it takes to help you out. He worked with me for two hours, walked me through the process of getting no-​interest financing, and also managed to work a couple free pillows into my order. I highly recommend visiting this location and working with Ralph.

Ralph is utterly fantastic! He is worth the trip to this specific location if you are considering buying a mattress from Sleepy’s (Alex is great, too). I have been to other Sleepy’s in the city and this is the best one. Ralph is totally able to understand your needs and concerns and be of real help to you while you consider making what we all realize is an expensive purchase. He can also advise as to the best mattresses to try based on your sleeping habits. What can I say, he has an excellent bedside manner. (Okay, sorry but the pun had to be made.) Truly though, I found Ralph to be patient to a fault, incredibly knowledgeable and very friendly without putting on the pressure to make the sale. He is a genuine pleasure to deal with! This can be a stressful process without someone great in your corner.
Highly recommended Sleepy’s Park Slope for superior customer service all around.
Ralph is the man!

So far I’m very happy.
I went over there to purchase a new mattress.
A salesman name Ralf was very helpful
And within the next day the mattress was delivered within the frame time
The delivery guys came on time and put up the mattress I’m very happy

We stopped in at Sleepy’s Park Slope today. Looking for a new mattress for our anniversary. Ralph was super helpful and nice. He answered all of our questions, was very knowledgable about all their products and took a lot of time with us. We never felt rushed or pressured. Great customer service — I highly recommend meeting with him!

the experience in the Park Slope location was great Alex who is a salesperson in there is fantastic great on customer service very professional .
Delivery of the mattress was excellent
efficiency was excellent.
Fast removal of mattress was excellent delivery into the house was excellent.
ALL very rare to have employees like this in today’s world really a great team I hope corporate takes care of all of them they deserve it.
I will recommend all my clientele «interior designers, architects, Realtors» & all my friends to that location and to Alex.
Thank you
BEST
ANGELO CARRUBBA

Purchased our second mattress from this store. The service was great. Not sure the name of the person who sold us the latest mattress, but he asked us a couple of questions and pointed to one mattress. After an hour of trying all different other kinds, we came back to the one he pointed to us. We had it for almost a month now and love it! The delivery was scheduled in a couple of days on Friday, that same day I got a call indicating the time within an hour when the delivery will be made. They came within that exact time window, took out our old mattress and brought in the new one.
The price for the mattress was a bit much, but after asking about a discount, we were told that this mattress was on sale 2 weeks prior. So the sales person calls the manager and checks whether we can get the same discount. Needless to say — we got the mattress for $ 300 less.
One last thing to note, we came shopping with 2 of our kids who let’s just say are not the best shoppers. Other than completely trashing the place, they’ve done it all. Jumping on beds, running around etc. The sales person who was there, did not only allowed them this mayhem, he didn’t even once mention the fact that he would have to fix up the place after we were gone.
Great personal service, great price and on spot delivery. I don’t know what else to ask for.

I love Ralph, it’s like he has a Ph. D in mattresses!

PLEASE NOTE THAT THIS REVIEW IS FOR THE ATLANTIC TERMINAL LOCATION
2.5 stars.
Service: Excellent. No bartering. Was not offered incentives or options. l
Delivery: Pending.
Mattress: N/​A as has nothing to do with the store.

Alex and Ralph have bent over backwards to help me. They are wonderful, honest guys, very patient, friendly, knowledgeable, and helpful. I’ve had back pain & insomnia for years, so a bed purchase is a difficult challenge for me, and it brings out all of my quirks as a customer. These guys endured me coming in constantly, sometimes for hours, laying on different beds, bringing in my own toppers to try them with, keeping them there until closing, helping me get the best deal, answering questions again and again (even though I had asked them many times before, sometimes two days in a row), and always with a smile and a «hey [my first name]! how are you!» (and all totally genuine). I should say that I was an exchange customer, so nothing was in it for them.
I finally picked a Comforpedic that I am very happy with that Alex chose after listening to my loooong history, and Ralph recommended a great topper. Tom, the manager, is also super nice and helpful. And hey — who doesn’t want to listen to «Dad Rock» hits from the 70s all day! I just bought a futon from Sleepys too, and they gave me a great deal – just because I asked. Basically, Sleepys employees are just darn helpful, nice people – and I have met and talked to A LOT of them all around New York (just beware of the Canal St. outlet – I found them to be a bit shady*) And they all have pretty interesting and cool background stories if you get talking to them! Go see Ralph and Alex!
*Kenny at Canal St. tricked me into buying a box spring when I told him I had a bunky board on my platform frame. That said, another Sleepy’s MP was the one who actually told me I didn’t need both, was very apologetic that that happened and helped me do an exchange. I did have to pay re-​delivery fee, which was disappointing. But A) I bet if I called the main customer service line and told them what happened, they’d refund that fee and B) if you go to Park Slope, you have nothing to expect but excellent and honest service.

Great experience. We got the mattress we felt was best, had the luxury of time to really check them out, and did not feel rushed or pressured to buy something. Ralph is the guy to see at this store, he was very helpful, and had all the information we needed to make the right choice. Thanks Ralph!

Went in today to trade a credit for a defective mattress that sleepys sold me 3 years ago. I was defensive because the last guy at sleepys scammed me (Ues location, guy with ponytail, stay away!). I met with Alex who understood I wanted an even exchange and didn’t push me into anything, even got me a deal on the delivery. Very respectful and much appreciated. I realize its a hard sales gig working at a mattress store so the interaction was fantastic

My girlfriend and I decided to buy a new mattress a few weeks ago. We went to this Sleepy’s not knowing exactly what we wanted but knowing the price range. Luckily we went the last day of a ½ off sale. The salesman at the store was very patient, knowledgeable and helpful. We were the only customers there at the time and he didn’t rush us or push us into a specific mattress. We picked the one we wanted and paid for it. The salesman said they would call the following week with a delivery time because the mattress wasn’t in stock. If the delivery had gone smoothly I would happily give Sleepy’s a high rating on here. But I can’t do that because of how badly Sleepy’s messed up the delivery.
The week after purchasing the mattress, we received a message that our order would be delivered on Sunday (no time specified). We stayed home all day and evening waiting for the delivery. Sleepy’s never showed up or called. That evening we called the main delivery number to see what happened and were told to call back the following day to reschedule.
On Monday we called several times but every time we got through, a representative told us their computer system was down, and asked us to call back in an hour. On Tuesday we called several more times and again we were unable to get through to someone who could schedule us because their computer system was down.
Wednesday morning my girlfriend and I were both at work. She received a call that the delivery guys were at our apartment for our delivery. Since Sleepy’s did not notify us or schedule the delivery with us in advance we weren’t home. Ugh.
Wednesday afternoon through the weekend I called about every two hours during business hours to try to reschedule the delivery. Every single time I got through I was told their computer system was down and to try to call back in an hour.
At some point during that week I tweeted that Sleepy’s had the worst customer service I had ever experienced. A customer service representative got in touch with me on twitter and asked me to email their customer service email address with details of my order and what happened. So I wrote a recap providing the details they wanted, and I asked if they could help actually schedule the delivery for a time that Sleepy’s would a) show up, and b) confirm with us. I received a generic response to my email but never anything addressing my specific complaint or helping us reschedule.
After a week of calling Sleepy’s to reschedule the delivery without any luck (their computer system was down every time I called) we pretty much gave up on our new mattress. A few days later, my girlfriend received a call in reference to my tweet. Yes. they called to address my tweet, not in response to my detailed email with the info they asked for, or our repeated calls. This time, the representative I talked to seemed to understand that Sleepy’s had a serious problem fulfilling the delivery. I asked her if she could help us reschedule and said that if it didn’t work out we’d have to cancel our order. She said she would help us. She put me on hold and a minute later I was disconnected.
We called American Express to cancel our order a few days later. Stay away. Stay far far away from Sleepy’s.

No haggle and no hassle. Had the best prices out of all Sleepy’s in Brooklyn. Great customer service and fast delivery. Ordered on July 3^rd evening and delivered at noon on 4^th of July. Just an outstanding experience. Tom was helping me with the mattress set selection. I heard that he has been promoted to another location.

Sleezy’s– Somehow I have made the mistake of buying more than one mattress here. Every time I walk in one of these joints, I get the worst, hard-​sell, old-​school, used car salesman, pre-​fab pitch. Take a tip from me; you don’t really need that undercoat.
Update… Thanks for the response sleepys. Perhaps I was a bit harsh. I’ll add a star.

When you walk into a Sleepy’s you’re in the market for a good mattress for sure and you have to be prepared to be a tough customer. At least you should be as Sleepy’s is just like a car dealership.
At first, I dealt with Pauline. She was actually very nice and we had long discussions on what’s a good bed and she made me think about going Plush over Firm. I was hoping to try out a firm mattress that was posted on their website that had 12 good reviews, but alas they do not have it and instead she offered me one that was supposedly better. And it was, but I’ll get to that later. Unfortunately I didn’t want to pay the $ 90 shipping, so I opted to stay with the Dover Creek by Serta. I gave her a $ 50 deposit so I can think about what I want to do with my order. The freebies were there on my receipt — comforter and camcorder from the Labor Day Sale.
Enter Yuri (since Pauline wasn’t working at this location), the 2^nd day when I came back with what I want — with prices of things I printed online (which all salespeople hate). Yuri matched as best he could everything I printed, however salesmen have to answer to a boss — who I may imagine are actually in a factory. Negotiated prices have to be approved and I came out with several different invoices because the system won’t allow certain things — at some point free shipping was taken out. At one point Yuri rudely said aloud, «I don’t care, as far as I’m concerned your’re good to go» after I pointed out the invoice charged me for shipping… until his boss called a minute later to point out another discrepancy. He didn’t print me a final receipt and quickly dismissed me to talk to another customer who just walked in. I reached over and pressed the print button myself and lo and behold the camcorder wasn’t on the invoice. WTF. I walked out as my blood pressure was too high and I wanted to deal with Pauline instead so I called back the following day.
While Pauline wasn’t there, one of her associates reiterates the items on my receipt and the camcorder IS in fact on it. (Go figure). She emails it to me. I notice that the delivery date isn’t on the invoice but Yuri said the 14^th. Later I read the fine print and Sleepy’s is liable of giving a full refund if they aren’t able to deliver.
They delivered everything except the camcorder on the 16^th. Yuri says I have to talk to Pauline when she gets in. I opted to actually build my bed frame myself — which in retropect was a bad idea as four screws that were supposed to be predrilled came out which I originally thought was missing. The bed itself, is terrible as it feels poorly constructed — you can feel the springs on the side of the bed.
Go somewhere else if you’re in the market for a mattress.

I don’t really know which Brooklyn Sleepy’s outlet to blame, but I made a serious error. Everyone told me not to trust craigslist or curb-​side to get a bed. They scared me into submission with tales of bedbug infestations and scabies outbreaks. «They’re coming to get you,» everyone said. Sleeping in the living room couch, awakened often by two nice roommates with erratic schedules was getting tired. I was getting tired.
So I relented to someone’s sweet offer to contribute to a bed as a housewarming present. They went for Sleepy’s. It was very expensive for my kind of budget, and I offered other options. These folks didn’t want to look any further. I then suggested we picked it up, but before I could insist, they paid the $ 80 delivery charge.
Sleepy’s was supposed to come Monday. On Sunday, they called and explained they couldn’t do it Monday. Thanks for the notice. They couldn’t give me a time frame I schedule into my life until Friday. (They don’t do Thursday deliveries.) Then, of course, I waited the full four hour window they gave me, and called them after it was over. They apologized, said it would be over in 45 minutes. An hour and a half later, I called again, and they said the truck was on my block. Thirty minutes later it finally came.
And through all of this, I received or made calls to Sleepy’s an unfortunate number of times. Every time I had some time on Hold, and every time they attempted to brainwash me with a set of short jingles of varying Adult Contemporary and Classic Rock styles, with different women singing in different tones and at different tones the same mantra: «Trust Sleepy’s… …for the rest of your liiiife.»
And the bed? It’s uncomfortable and kind of flat. Don’t trust Sleepy’s.