Sleepy’s

Update to my bait and switch situation: Someone from sleepy’s sent me a boiler plate response to my other review which I followed up on. I got a call back from some kind of conflict resolution center who called me a few times with «updates» but ultimately couldn’t help me. I’m not convinced they even tried to do anything besides call me a few times to make it look like they were trying to help.
Shame on you sleepy’s, shame on you. My only option is to pay off all this interest before more accumulates and ruins my credit. I can’t believe you allow your employees to scam people like this. On top of that, the woman that scammed me is now the district manager! For the love of god don’t shop at sleepy’s!
Oh, and the icing on the cake, I don’t even like the mattress!

I’m very displeased with the service I received from Sleepy’s. I purchased my mattress on 8÷3÷14 from Anastasia. Everything went well with the process. They dropped the ball on the delivery of my bed. My bed was supposed to be delivered on 8÷5÷14 between 6pm-​10pm. So at 9:06pm I looked up the status of my delivery and the website said that there was no delivery scheduled for me. So I called customer service and I spoke to a young lady and she confirmed what I already knew. So I asked her when it could be delivered she said Friday 8÷8÷14. Are you freaking kidding?!! I explained to her how much of an inconvenience this is to me and she needs to speak to a supervisor and get approval for a delivery tomorrow. I am typing this while I’m on the phone with the rep and she has me on hold because she’s speaking to a supervisor. I have now been on the phone with Sleepy’s for 45mins and counting. I WILL NEVER BUY ANOTHER MATTRESS FROM SLEEPY’S AND I WILL MAKE SURE I TELL EVERYONE THAT I KNEW ABOUT THIS SITUATION!!!

We were actually told that people shouldn’t try their mattresses. So I guess people should buy blind? I would recommend avoiding this store and it’s bitch of a manager.
Hi Deana: Thank you for worrying but there is no need for further contact. Having been thrown out of the store in front of multiple people for laying on the beds with my bags from another store and being told that by business isn’t wanted from someone who identified herself as the manager and another employee is more than enough of a sign to never do business at Sleepy’s. I have never been treated like that by anyone before and now I can see that your store’s reputation is well-​earned. I hope your store goes out of business before more people can be treated that rudely.

My boyfriend and I went into Sleepy’s to just look around at mattresses. I have been in this location before, to buy a couple of pillows and received amazing service from the manager Anastasia. We had to work within a budget, and Anastasia listened to everything that we had to say. We ended up buying a king size non traditional mattress after laying down on many different mattresses. Anastasia was so incredibly knowledgeable, personable, and very patient. The experience was excellent, and I wouldn’t go to another place. I forgot to mention, we got another mattress as well for our daughter, a non traditional mattress and she is thrilled with it as well. Anastasia called a manager on the phone to be able to get these two mattresses to fit into our budget, and it was as simple as that. We also got 2 years to pay it off since we opened a store credit card. Anastasia gave us her cell phone number in case we had any questions or concerns, which was a great gesture.

My boyfriend and I just moved in together and my ultra firm queen bed was just not cutting it anymore. We stopped in at the Atlantic in a sleep deprived state and Anastasia was so helpful and friendly… and actually probably saved our relationship. She listened to us and didn’t push us on the most expensive bed, but let us try a few nice firm beds that were on sale (all of which were still too soft for me) before we tried the Cadillac of firm beds. Seriously — this bed is the bomb. I’m pretty sure had she left us for another few minutes we would have taken a nap right then and there.
Our delivery is scheduled for tomorrow and they are taking our old mattress away, which is fantastic. Anastasia also went out of her way to give us her personal number in case of any delivery issues. Who does that these days?! We actually ended up purchasing a lot of extra things and a pillow my boyfriend swears is THE pillow and we’re looking forward to a great nights sleep tomorrow.
I was beyond satisfied with the service at this Sleepy’s and they made buying a mattress so easy. Go shop at this Sleepy’s and ask for Anastasia!

I’m torn about my experience with Sleepy’s. My experience in the store was excellent. I have had the same crappy bed since I moved to New York. $ 200 from one of those constantly going out of business places. I had no clue what I wanted. Ralph, the sales guy, had me lay on one of the fancy things that tells me how I sleep and where my pressure points are. After, purposely, having me lay on the mattress that was out of my price range so I could see how I needed things to feel, he showed me two equivalents in my range and both were delightful. I ended up getting one on the spot as well as a bed frame. (Well, my parents did. It was an awesome Christmas present.)
The delivery was a whole other situation. I was told everything would be in and delivered within the week. A week came and went and I was told another week. At the time, I was having serious back issues, had already gotten rid of my old frame and was sleeping on the floor. When I was finally told it would be delivered, I took the morning off of work. The mattress never came. Nor could I get through to anyone. Apparently, they decided a Monday was the best time to do system wide maintenance and basically shut down the entire company. I learned later that they weren’t even doing deliveries they day they scheduled mine for. Why would they schedule me for a day of planned maintenance and no deliveries is beyond my comprehension.
It took them another week to delivery my mattress, the frame was still back ordered. I was told that I would either have the frame within a week or 3 months, nothing was consistent. Oddly enough, part of the frame came with the mattress missing the crucial parts needed to put it together. Eventually I got everything within the month. It was one of the must frustrating experiences I’ve ever had. Between calling the corporate number and being referred to the local store and vice versa, no one knew what was going on. Never mind that the local number only had one line so whenever I tried to call, it was busy with in coming faxes.
What kind of company only has one line for calls and faxes? Anyways, now I have my bed. And a few more gray hairs to go along with it.