Silhouette Bus Tours and Travel

My colleague and I both spoke with Antoine several times during the week of the 9^th to confirm 2 charter buses for our benefit happening on June 12^th. After much phone tag, we received a confirmation on the 11^th and everything was all set. On the afternoon of the 12^th, two hours before the scheduled pick up, Antoine called to inform us that one bus broke down but the other bus could transport most of the students. By 2:45 — 45 minutes after the scheduled pick up time, no buses had shown up and Antoine was MIA. We called the office and spoke with someone who had no idea about any charter rentals and could also not contact Antoine. The woman in the office offered to text Antoine but offered no other help. Upon calling back to check the status of our issue, she got extremely rude with us.
We were forced to find another bus company, have the children arrive to the benefit over an hour late, and rush to get things settled. I have not heard anything from Antoine or Silhouette Tours & Travel and hope to never come in contact with them again. Our event was nearly ruined by his lack of professionalism, unresponsiveness, and disregard for a promise of service.
I plan on telling every website possible how terrible this company is and advise everyone to stay far away from them and the sham they are running.
I wish I could give them zero stars.

Please choose Silhouette Tours if you are not concerned with punctuality. My family hired them to take guests from Manhattan to our wedding on June 26^th, 2014 but the bus showed up at the wrong address — a location far away from where it was needed. The guests had to make their way over to New Jersey on their own using an entire fleet of taxicabs.
Silhouette Tours was able to provide the return trip but their bus was in slight disrepair (a missing headlight).
When asked for a refund, the company offerred 15% in spite of the fact that they were only able to provide half of the service that was promised. Their failure to provide transportation to the wedding was very costly to us. They are really thinking small when they expect customers to pay for services they fail to provide. A company that cared about its customers would have given a full refund and a HUGE apology for adding stress and chaos to our wedding event.
Sure mistakes happen, but at least try to make it right. Don’t exploit your victims.

My wife and I ordered a bus from Sillhouette Tours to take guests from Manhattan to our wedding in New Jersey and back. We specified a location uptown for the bus to pick our guests up, but when our guests showed up there, there was no bus waiting for them. When we had someone call the bus company, we found out that the driver was actually waiting downtown at a location which is probably about an hour or so away during rush hour. Since we couldn’t delay our wedding, we told our guests to take cabs at a considerable expense to us. On the way back, the bus did make it to the wedding venue on time, but they sent us a bus whose headlights were not working. Our guests felt very unsafe driving home without headlights on a dark highway. This experience was totally unacceptable and was a nightmare to deal with on our wedding day.