Power Lock

[The following happened to me in 2013 and I didn’t realize that I never posted the review. I see these guys are still up to their tricks.]
The guy who showed up was a thief (not sure if he was an employee or a stringer). He asks you questions like, «Are you just back from vacation?» and checks out your apartment seemingly to figure out how much you can afford to pay before changing the price from what he originally quoted.
I called at 1am when I got back from a business trip and could not find my keys anywhere. The guy said it would be 15 minutes and that a «tech» would call me back. A guy sounding exactly like the first guy called me back, double-​checked the address, and said he’d be over. When he got there he said it would cost me $ 265.
I got one of my neighbors to let me in so the locksmith didn’t have to get me into the outside door. He drilled through the lock on my apartment door and got me in. He asked me if I wanted him to add a lock and I said I did. When he got me into my apartment, I was putting my bags down and my back was turned. When I turned back around, he was leaning way back to see into my other room — I guess to see how my apartment was decorated to figure out how much money he thought I could afford to pay. When I caught him, he looked like the canary who ate the cat. He then quoted me $ 600. (!!!)
I asked him where the hell he got that figure from when he had told me it would cost $ 265.00. He said he was charging extra for the new lock and for installation ($ 335 extra dollars?!?). I told him that I wanted to speak to his boss and he told me to go ahead and call. When I called the company’s number, this guy’s phone immediately started to ring. I said, «Am I calling your phone?» He said, «No,» and then he backed up further into my foyer to try to hide the fact that he shut his ringer off (but I saw him do it) and, at the moment he shut his ringer off, my call went into voicemail. (It was pretty obvious that I was calling his cellphone.)
We had a very tense back-​and-​forth, where he offered to reduce the cost of the piece-​of-​crap lock he installed (no-​name brand — mine was a 50-​year-​old top-​of-​the-​line lock). He charged me $ 200 for the lock. We haggled back-​and-​forth and he lowered the total price to $ 435.00. I gave him a check but told him I wanted a detailed bill so I could see what the charges were for. I didn’t get one and put a stop payment on the check. I spoke to the owner, asked for a detailed bill (the bill he eventually gave me was b.s.) and I gave him a new check to be done with these people. I’ve never felt so ripped-​off in my entire life.
I need to call the Better Business Bureau on these guys and file a complain.

Told me they’d send someone out in a half hour… 2.5 hours later he finally came. The technician was very nice, that’s why I initially wanted to give them two stars instead of one. I decided on one because after having read other reviews that sounded exactly like my situation. I want to drive their rating down as much as possible to hopefully warn others.
I was told on the phone it would be about $ 39 per lock to change out two door locks at my apartment. My total ended up being $ 450. They were a little off with the estimate. Don’t trust these guys’ prices.

Sean was amazing, came within 30 mins and changed my locks with something even better despite that I called them at midnight. Pricing was affordable and service was impeccable, efficient and very professional. There was no bait and switch. Sean came and delivered with 100% professionalism. In my opinion, power lock is the best lock smith in Brooklyn and Sean was extraordinary!!! Do yourself a favor and call power lock when you need a locksmith. You won’t regret it.

Slam locked myself out of the apartment & called these guys. Once he got there he said he would have to remove the entire lock & the job would be $ 275. I’m new to this but I knew that was ridiculously expensive so I said never mind. He then went down to 150 & I still said no. Then he gets on the phone & calls someone & says he could bring it down to 100 $. I refuse because this all seems sketchy. I finally call another locksmith who uses a card & some force & gets it open with no damage for $ 45. Moral of the story is these guys are slime. Don’t bother.

To their credit, this guy was at my apartment within 10 minutes of my calling, which is quicker than anyone else I’ve called in that situation. This is why I gave him 2 stars instead of less.
Beyond that, this place is complete slime. They outright lie about the price of their services in order to get you to say yes, then once they have you in a corner where you cannot say no, they tell you about other charges. They are really cagey about being upfront with their prices. If you are cool with that, definitely call them, they are quick and he was respectful of my cat, giving me a chance to lock him up before he came into the apartment.
When I called, I asked for a price quote and he said $ 29. That seemed low so I double checked that I heard him right, but he confirmed.
When he got here, he said «it’s going to be $ 174.» I was confused about whether that was instead of the $ 29 or in addition. He was intentionally confusing about explaining to me, I kept asking how much total and he would say $ 174 and then he would say also $ 29. He finally said that the $ 29 was just for him showing up (meaning I had to pay the $ 29 even if he didn’t do anything and I decided to call someone else) and the $ 174 was to fix the lock.
Before agreeing to pay the $ 174, I checked and asked if I was going to have to get my lock replaced in addition to that. He said no, replacing the lock was included in the service.
So I said yes to the $ 200-​some plus tax and he broke my lock to get me in, as discussed. AS SOON as I was in my apartment with no handle on the door, he asks me if I want a good lock like the one I had to begin, for $ 70 or if I wanted a not very secure lock for $ 40. I was initially confused and thought he was saying that maybe it would cost less if I went with a crappier lock, but he soon clarified that getting a new lock was not included in the $ 174, even though I explicitly asked if it was included. Which he waited to tell me until I was trapped in my apartment with no handle on the door at 10:30pm.
I sort of threw a fit about this and got him to agree that as long as I promised not to tell his boss he would not charge me for the new door handle. I know he got me to feel like he was doing me a favor that could get him in trouble, but I read a review of someone in the same situation exactly, so I’m pretty sure it’s a scam. Either way, I ASKED if replacing the lock was included in the $ 174 and he said it was, so it’s really on him and more likely on the company policy itself.
The thing is, it’s not like this was outside of what I expected to pay, it’s the fact that he kept lying about the price and did not allow me to make a decision based on the overall price that frustrated me. This is New York City, there are other locksmiths. I have not used the other locksmiths, but i would recommend them over this place.

I read on other locksmith’s Unilocal reviews that they will try and just add tons of money last minute and force you to pay it. This was no different.
He asked $ 375 for the whole job which seems crazy high to me. But I went through with it. Then he bumbled around with his tools on my door for 25 minutes. Obviously forgetting which screw went where and tried each screw in each hole until it went in. Eventually replacing the broken lock.
Last second he tried to add a $ 75 extra fee. After a heated conversation he backed down which shows it was a lie.
Did he get the job done? Yeah. The new lock works.
Did he seem like a professional? No.
Did he try to pull some shady bizness? Yup.
I wouldn’t recommend him to anyone I care for. Also you should know that I am writing this from the toilet. Thanks Unilocal

I recently moved and I needed a number of new locks. They promptly returned my call, made an appointment (I didn’t want them to come immediately), and arrived promptly on time. Sean came prepared, offered me choices, including top quality locks and went right to work. The new locks look beautiful and work great. I feel very secure. Excellent job.

i locked myself out of my house, i called this guys at 11:30pm after 20 min they showed up did their magic stuff and 10 min later i was inside my house. they didn’t break my door & didn’t break my wallet. i will definitely recommend him to all my friends & i have their number saved.