Park Slope Plumbing Supplies

Another 5 stars for Park Slope Plumbing and Bob. Came in for bathroom fixtures and within 30 minutes, Bob found just the right vanity, steered me to the best choice of shower fixture, and found the perfect medicine cabinet for the limited space I have to work with. Again I found the price to be fair, and when my special order comes in, they will deliver at no charge. What more could I possibly ask for? Can’t wait until I’m ready to do my larger bath in the fall because I know Bob will make it very easy.

Recommended by my contractor. Stopped by to pick up a polished brass trip lever. James was super nice, patiently found the part, and ran through the varying color combo possibilities with me. After it turned out that I could order the part faster on amazon, he let me know even though doing so meant that he wouldn’t make the sale. That is fantastic service. I will come to them in the future for all of my bathroom needs. Highly recommend.

This place made replacing my broken pressure assist toilet flush tank totally easy, they had the product in stock, at the right price, and recommended someone to install it.

This store is a mess. It could have been a very good store, since the staff is knowledgeable, they work with a wide range of suppliers, and the store has been around for a very long time. However, they need to work on two main issues: (a) Their manners/​customer service. They tend to be gruff and apathetic or just a bit too inattentive. Even for a Brooklynite like myself, it can be a bit too much at times. (b) Invest in a decent computerized system. They have an old system that doesn’t keep track of your orders. If you want to re-​order something you’ve ordered a year ago, you need to find the exact model that you ordered, and run the order all over again. For a store of that size, you’d expect that the owners would invest in a decent system, but apparently they’re too cheap for that. Finally, their prices aren’t cheap. They’re not overpriced, they charge what all stores charge or slightly higher. Forget about finding a bargain here. All in all, I think 3 stars is the most they deserve.

Lou C is right. It really depends on who helps you. Lisanne worked with me last summer, then my project got postponed. Went back to outfit my entire bathroom (everything except tile). I came in and Lisanne was off… The gentleman who works in the fixtures area was the only one there. (Walk out if Lisanne is not there.) He was on the phone, so I sat down to wait. Twenty minutes later, I went to see if someone else could help me. I was told he was the person who really knew the product, so I went back and he was still on the phone. I waited again. Then he grabbed some papers and left. I figured he was dealing with something important (and I’m not the only person on the planet.) I went back to the other area and he was bantering with a colleague. I went up to him and asked if he was in the middle of something, and should I come back in a little bit. He actually got mad at me! «Why didn’t you tell me you needed help?» Well, I don’t interrupt people who are on the phone — and he could have asked me as he rushed by me — you know — an «Are you being helped,» or, «Do you need help? I have to finish this up then I’ll be with you.» Well, I was a bit irked, and I really dislike being unkind, but I said, «No, I came all the way here from Clinton Hill in the rain because I like to sit in plumbing stores.» Plus, I had already chosen at least three options for each item I needed — and printed out all the specs– so I wasn’t going to take forever agonizing — just needed to make sure the quality was good, and if they would all fit together correctly — and maybe find similar fixtures that were more suited. Easy. When I was working with Lisanne, I observed him treating other customers badly, so I know it was not personal — it’s just the way he is. The store does have good product, the staff knows their stuff — so, if you get the right person, you should be fine. I advise: call ahead, make sure Lisanne is there, and tell her about what time you are coming. They don’t need appointments, but you will have a great experience with her. I prefer to spend money locally, but I will be spending it elsewhere this time.

I have been going to Park Slope Plumbing Supply for many years and have always been treated fairly and given good advice. If you are in Park Slope and need parts for repairs or anything plumbing related this is the place to go.

By far, the worst treatment we have ever received shopping for our home in New York City. If you have any sense, you will not shop here. While any other store abides by «the customer is always right philosophy,» these guys — especially their teenage manager– treated us like crap when trying to return an item… after having spent considerable amounts of cash in their shitty store. They refused to look up our order number, were flat-​out mean, and basically said we were not worth their time due to the store being «so busy» at that time (it wasn’t). This is after we waited around for half an hour and were going to buy something five times more expensive in exchange. It’s their loss! Stupid people with stupid business management.

On this Small Business Saturday, I wanted to recommend Park Slope Plumbing Supplies, where I shop for my home contracting business as well as for my own home. Of note recently: after hours of fruitless searching Home Depot, Lowes, and online retailers for a toilet with non-​standard height and rough-​in dimensions for a client, I walked in to PSPS desperate for assistance. Bob in the showroom looked through many catalogs and called 4 suppliers until he found a toilet that met my non-​standard specifications. At a fantastic price. Bob’s service ethic can’t be matched by big box home improvement retailers. Next time I need plumbing fixtures or supplies — standard or obscure — my first stop will be Park Slope Plumbing Supplies. #SmallBizSat #shopsmall

These guys are great. They can sometimes be gruff to start with, but they’ve always taken their time to help me out with my handyperson questions. I also ended up ordering all of my fixtures from here for my bathroom remodel — not only were they incredibly nice in the process, they got everything for me within 3 days for no extra charge, called to verify delivery, and the delivery guy was even nice enough to help carry the tub in (which they don’t have to do). I highly recommend them!

If only I had found this place at the beginning, rather than very end, of my bathroom renovation, I would have saved myself huge expenditures of time, money and stress. I’m new to bathrooms — I came in as a novice. Both of the people in the showroom (I think their names are Bob and Lissane? something like that) patiently and straightforwardly answered all my questions (does x work with y? what kind of quality is z as compared to a? if i go down x route, am i stuck with one brand or no?). They really knew the products — when I said for example, ok, maybe I want a one shower handle that’s porcelain and not too pricy, they knew which book to pull out and find one. There is NOBODY at the big stores – Lowes or Home Depot or anywhere – who can give this kind of info (I spent months trying tog et it out of them, and trying to learn about everything on the internet). Now, they weren’t pushy salespeople or smarmy — it’s Brooklyn — this wasn’t overkill or a hard sell. But when it was time to decide, they were patient as I made decisions, and made sure I had exactly all the parts I needed. The deliveries came exactly as they said, and picking them up was easy — no hassles for my contractor. Oh, and I’m price sensitive — I’m not a fancy finance person — and I winced at the thought of paying any more here than I might find something on the internet. Guess what? Prices were totally competitive, equally low to what I was finding online.

I needed to replace a connection piece for my heat pump and my neighborhood hardware store said it was pretty specialized in that my best bet would be to go a plumbing supply place. When I walked into Park Slope Plumbing Supply, I noticed the store was flanked by display/​sales area for kitchen/​baths which I had thought was cool — these guys are not only vendors, but contrators themselves. I handed the piece to a gentlemen who looked pissed off and more interested in his blackberry, stating «we don’t have it». He handed it to an older gentleman who took it to the back to look for it. A few minutes later he confirmed they indeed did not have it.

Several people told me that this place was the «joint» for «pipes» and «tubs,» Well, it depends on what time you show up and who is the person taking care of you. I would avoid the guys at the desk and stick with the African-​American female on the left side of this business establishment. The guy who took care of me, was not really taking care of me. I’m not a plumber, thats why I went to a plumbing store with questions. But, that was not a good enough hint for the sales person. Once I asked him I was looking for a 60′ sub, he exclaimed’ not possible… never heard of of that… why, my God who would build…” etc. But, I guided him to a name and serial number and he was numb. Not numb enough to still be cranky. In short, Lowes, Home Depot and I dread saying this… IKEA! would be better. Sorry, but if you need your «pipes cleaned, checked or flushed» I would go elsewhere… unless you get there early and go the left of the store (the nice lady…).