Metro Carpet Cleaners

Absolutely do NOT trust these guys with your carpet.
I had them pick up a carpet to be cleaned in early November — they told me the turnaround time would be 2 – 3 weeks.
After 3 weeks passed, I gave the guy who had picked up the carpet, Eli, a call on his cellphone. He said my carpet was ready. Okay, thanks for waiting on ME to call YOU!
I told him that Friday night at 7:30pm (couple of nights later) would be fine to drop it off, and he said sure.
Friday night rolls around and no sign of him. I call, and he sounds confused and tells me Saturday works better. I tell him I’d prefer it that night, and he says, okay, I can come by in a half hour. An hour and a half passes (it’s now 10pm) and he calls to say he can come in 15 minutes. I tell him it’s too late and that I’ll call Sat.
Today is Saturday — I call at 1:30pm in the afternoon and he says his van has been TOWED and it’ll be Monday???
Completely unprofessional. Haven’t even gotten my carpet back yet and am worried that I’ll never see it again. I would strongly warn against anyone to use these guys.