LOFT

It’s almost comical how angry some of these reviews are… I mean people, come on! It’s a retail clothing store. A retail clothing store is not a place you enter to get a full-​on personalized shopping experience like you are at Saks Fifth Avenue. One reviewer actually gave the place 2 stars because there were holes of missing merchandise on one of the racks? Another is upset about a pair of pants being in the wrong section so they were 50% instead of 60% off? Seriously? Given the number of customers who go in and out of this LOFT, the store does a great job. The employees are as friendly as they can be working what are clearly demanding jobs. Yay LOFT. Boo hiss haters. Order online if you don’t want to deal with the place…

I’ve been shopping at Loft for years since I went to college in FL. I recently relocated to Brooklyn Heights and tried out the Loft here. With the exception of a little disorganization at times, when they are moving new things in and old things out, I love this Loft location. The staff is always approachable and helpful, and don’t give me an attitude when I try on 10x more things than I end up buying. The manager (shorter woman with short hair) is especially helpful, as well, and friendly. Every time I go in, she greets me like she knows me, and while she may actually recognize me, this is still above and beyond what I would expect from the staff at national chain clothing store that sees many customers every day.

Love the prices and style of Loft clothing. Recently was in Paris and they had similar clothing styles which surprised me. I came back appreciating Loft even more. The salespeople are pleasant and generally are helpful. Store is managed well and usually neat.
Bring back the events with refreshments, snacks, and DJ.

I came across a pair of very cute jeans on sale on the Loft website and decided to take a nice stroll to Brooklyn Heights and check out this store. Mind you: I had never been into a Loft or Ann Taylor store before and never actually considered purchasing Ann Taylor or Loft clothes. Well, I was pleasantly surprised! Of course, they did not have the style I was looking for — duh! Doesn’t that always happen? — but I found a couple of other nice jeans to try on, so I did not leave right away. It turns out that my long quest for jeans may be finally over. I’m in between sizes, and at 5’4″ I rarely find jeans that fit well. But here they carry a large selection of petite sizes in the store — unlike most other chains where the petite department is sad and forlorn, or not existent. Their relaxed skinny jeans are adorable, fit fantastically, and are so much cheaper than premium denim — I’ll have to see how they hold up, but I’m impressed with the details. Many of the styles I saw here (especially their Lou and Grey line) are chic and not at all dowdy. Prices are affordable. The store itself is spacious for Brooklyn and everybody there was friendly and helpful. Granted, I went on a Wednesday evening so things were fairly relaxed. The fitting rooms are large and clean — so much better than at other chains. I took my time, was not rushed, and had a very pleasant experience. Who knew! Loft… I think I will shop there again in the future.

Purchased pants on a 60 off rack. Pants were 29.99. I was charged 14.88 at register which is 50 off. I was told that a sign in front which contradicts rack is all pants 14.88. Huh? Obviously store is lacking procedure training. After explaining myself to 2 different employes I was offered adjustment but declined and left. Get your act together,

It used to be you were ashamed to shop at Loft – isn’t not the coolest or hippest place in the world, let’s be honest. But thanks to their new marketing efforts and their wallet friendly prices, I’ve come around. The clothes are getting more modern and, dare I say, chic.
This Loft is tucked away in Brooklyn Heights, so strollers abound. I came in looking for shorts and was pleased to see a variety of options, as well as many of the styles I saw online. The sales associates were very friendly, but the wait to check out was too slow. They have tons of dressing rooms and they were very spacious. The store was well kept and clean, and easy to move around. I could be mistaken, but this might be the only Loft in Brooklyn? Anyway, it made for a pleasant shopping experience, and I’ll visit again when in need of work casuals and shorts.

I went to this location of LOFT because I didn’t want to travel into the city on a weekend. The selection at this store is AWFUL. I went into the store because I was looking for a few items I saw online, but I wanted to try them on because I didn’t know what size I was. I did not find one of the three or four dresses I was looking for in this store.
So, I kept walking around because I needed something for a work party. I did not come across one sales person to ask for help. There were a few tops that I saw on mannequins that I liked, but could not find them anywhere in the store. I must have literally walked around the entire store 3 – 4 times and never saw any employees or had anyone come up to me.
I when I walked into the dressing room, surprise! No one was there. I walked through the area twice and still didn’t see anyone, so I just went in. I don’t know if this is normal for this store, but usually I wait to see an attendant before I walk into a dressing room.
I would never, ever go back to this location, next time I’ll just order the items I want online and return them if I need to.

Horribly run. There’s always a really long line at the registers even when the shop is nearly empty.

The store is well-​spaced, but seriously not organized.
Merchandises needs to be questioned.
There are holes and stretches in the clothes on the racks.
Very embarrassing.
no sales reps.
I left in 5 minutes.
Not coming here again.

CS rep Tiffany was great. Her service was quick and got me to purchase my item right away! :)

Worst Loft Petite’s section I’ve ever seen, hands down!!! Just because we’re little doesn’t mean we deserve the littlest section with the fewest choices ever! At least there was ONE sales person willing to take a size 4 jacket (the smallest in the whole store – I’m a 0P) off the mannequin, but clearly it didn’t fit at all… major waste of parking to go in here to shop – how ’bout you cater to the regular sizes AND the petite sizes that LOFT offers everywhere else???

Contrary to other Unilocal reviews, I actually really like this shop! It’s never really that crowded and I find it clean/​easy to shop. Although I wouldn’t say the customer service is phenomenal, I think they do a good job of helping you find your size etc.
I’ve purchased some great items both full price and on-​sale and Ann Taylor does a wonderful job at rewarding loyal customers. This past weekend I got a discount in-​store and then $ 25 off my next purchase of $ 50 or more… it’s a pretty sweet deal (I mean what other stores offer that?!) and I saved a lot of money!

I love having a Loft in Brooklyn, but am so disappointed by the minimal selection and indifferent, unhelpful staff at this particular location.

CAUTION: I AM PISSED OFF.
ok, so i go into ann taylor today hoping that i could find a nice outfit to wear to an outing for tomorrow. after 20 minutes of walking around without assistance, i found a pair of slacks on sale. i took them to the register and asked nicely if the woman could give me a price check.
she checked the price and told me they were 47 dollars.
as i was walking away the manager (i suppose) asked the cashier if i wanted the pants, and the cashier said out loud, of course not. and then her and the manager went on saying that they were only 47 dollars and were on sale.
these disgusting ass bitches need to be burned at the stake. so i left for 20 minutes, and came back inside… just to mind stalk them.
but seriously, they are miserable employees making 9 dollars an hour and they are obviously depressed.
i am looking up the regional managers phone number. some one WILL hear about this tomorrow morning.

I’m just ok with this Ann Taylor. I hate clothes shopping anyway and I usually order online but with starting a new job, I walked over to check out some pants. I’m short, just under 5’1so I have to shop petites. This Loft had little in the Petites department. They wouldn’t honor an online promotion in store which they normally do in their Greenwich Village Store and one of the sales associates was frequently mentioning their CC offer which was really annoying.
It is nice to have the store in the area though.