Lavanderia Express IV

Quite disappointed with the service. I gave my new expensive dress at Lavanderia Express to get dry cleaned just because I thought hand wash would not be fine at first time. But when I went there to take it back I got shocked. My new dress had wrinkles & some areas were torn. When I asked them about it they told me that those were there beforehand and took the charges from me. Based on my bitter experience I will never recommend Lavanderia Express to any one.

They have broken dryers and fight with you over 1.50 if you ask them to start your dryer over.
Skip it and go to another place.

READ HERE! DON’T COME HERE! GO SOMEWHERE ELSE!
Too bad I can’t rate this place with 0 stars.
I live around the corner and I used to go there to have my shirts dry cleaned and my laundry done. My lost socks count is now at 4 but never mind, you can buy new socks for little money. Never complained or report the loss. «Things happen» and of course I knew it was not on purpose.
One day I came home to find my t shirt stained. Bleach. That thing doesn’t go away. T shirt is gone forever. I decide that this is the kind of damage you want to report so I show up to be told by the girl to come back to meet the manager. I came back 4 times and every single time I have been told that the manager would have called me back. Never happened. Lost my patience the 5^th time and they put me on the phone with the manager who tries to come up with excuses like «the t shirt is old», «the stain was there before», «I’m in the business I know that shirt doesn’t cost too much», «YOU CAN WEAR THE SHIRT EVEN IF IT IS STAINED».
At the end he gave me $ 15 off the next laundry.
I would have understood a polite and honest conversation. But he just tried to bull**** me around in order to not give me a reimbursement. Shame.
When I went to get my $ 15 credit. I was told that it was no longer valid because I didn’t leave my shirt there! Not only the guy decided that $ 15 was the fair reimbursement for a $ 60 dollar shirt that it’s gonna be stained forever, he also decided that I had to leave the shirt to him in order to get the credit. This guy is the worst kind of manager in the world.
When I finally met the guy, after chasing him for 3 weeks, he told me «it’s my word against yours, I can say that the stain was already there».
This is the way they treat the customer.
DON’T GO THERE. HORRIBLE PLACE.

Horrible facility. Why anyone washes their laundry at this place is beyond me. Pilfering machines that do not rinse properly and don’t even get me started on their dry cleaning. To anyone using FLy Cleaners beware as most of the machines at Lavanderia are monopolized by FC and therefore equally susceptible to interminable wash or rinse cycles.

Stay away. My girlfriend dropped off laundry before here and needed it in 24 hours. Not a crazy ask. First she had to haggle with them and then they agreed to have it ready by 10am the next day. Today that is. She went there and it’s not ready still. Clearly they could care less about their clients and customer service. They are NOT the only game in Williamsburg so I would suggest you look elsewhere. She’s been going there for 5 years … Seriously.
There are newer services coming to disrupt this industry and it can’t come soon enough. Stay away! Warning! Danger Will Robinson!

So I decided to try this place for the first time and called to get my laundry picked up. The delivery lady was nice on the phone and offered to come right away and picked up Tuesday evening. She said the laundry would be done the next day and she could drop it off at 3pm. That’s perfect, said I, because I leave at 3:30 for work (as a bartender).
It’s Friday night and after a couple days of calling and wondering where my clothes were, they finally just got dropped off. Now, I understand maybe there was a misunderstanding about the Weds 3pm drop off. But then I called Thursday, no response.
I think three days of waiting for next-​day laundry service is a bit much. And I was disappointed by the lack of explanation, apology, or offer to discount the service once they finally delivered. I paid $ 30 for a ¾ full bag of laundry.
There are lots of full service laundry places in Williamsburg. I’ve used Spin City, which also picks up and delivers, without any problems.
Needless to say, I will not bother to do business here again.

Place is clean, the machines are new-​ish, the staff is nice. But for about 6 months now, the washers only run with luke-​warm water, and the dryers run only at hot, no matter what setting you select. Sort of a bummer, because I really liked this place.

even when i moved closer to the lorimer area, i still walk over to this spot.
what the other reviewers say is true. This place is big, bright, and open 24 – 7.
the main reason why I keep coming back is that their wash-​and-​fold service makes my laundry smell amazing. HOWEVER, do not send your most favorite laundry to wash-​and-​fold because they have lost some of my stuff (towels, t-​shirts, laundry bag)
they offer a pick up/​drop off service that i haven’t tried.

Never have to wait for a machine and their dryers work well even on low /​medium heat.
Beware of the bill dispenser though: I put a 20 in it today and received nothing in return. I confronted the clerk about the problem, who promptly put a 10 in the machine to test it and, of course, it spit out change for her. She then essentially called me a liar which, as you might imagine, I found extremely rude and insulting. She did give me back the $ 20 that was owed to me in the end, though, so it turned out alright. Just don’t use the bill dispenser if you use this laundry.

I have dropped off laundry here several times and never have had a problem. It is always well-​laundered, smelling nice and perfectly folded. It is .99/​pound (over 10lbs) and they do not charge an extra fee. I have dropped off at worse places that charge .60/​pound but charge $ 6 so it is more or less the same deal.
HOWEVER:
Their «free pick-​up and delivery» drop-​off service is a scam. It is not free. They charge .99/​pound if you drop off and pick up yourself but if you get the «free» delivery it is $ 1.25/pound. Plus tips to the delivery person. They forgot to mention that part on the FREE DELIVERY! painted windows.

I like that it’s open 24 hours… means I can procrastinate doing laundry that much longer.
I just washed my own clothing. It was good, I was in and out within an hour, and didn’t have to wait for a machine at all. Seems like I might be able to find cheaper places, but the convenience factor with this one means I’ll probably end up a regular.

DO NOT TRUST THIS DRY CLEANER; THEY WILL RUIN YOUR THINGS.
HERE IS WHAT HAPPENED TO ME:
I took in a blue silk georgette dress (Style and color are discontinued; I paid $ 300 for it last year) right before New Years; I returned on 1−9−13 to pick it up. I took it out of the bag at home the next morning, to find that they RIPPED a thumb-​sized hole in the back of the dress. This is a very fragile fabric, and it was not wearable anymore due to the damage they had done.
So I took the dress back that evening (1−10−13) to complain. Iwas informed that if an item is already damaged when the dry-​cleaners receive it, then the dry-​cleaning people are under strict instruction to send it back to Lavanderia immediately without cleaning the item. Since my item had been cleaned by these fools, this statement essentially acknowledged that the dry cleaners were responsible for the hole in my dress.
At this point, they took the dress from me and promised a call to discuss a resolution the next day, which was Friday, January 11, 2013.
They never called. I went by Lavanderia on Sunday (1−13−13) to ask about it, and they promised a call on Monday. They didn’t call.
Finally, after calling on them again on Tuesday morning, January 15, 2013, I was informed that my dress was «fixed» and that it was «ready for me to pick up». I picked it up that night, only to find that they had CHOPPED ~2 inches off the hem of my dress – both the front and the back. They turned my DRESS INTO A TUNIC.
Lavanderia has been reported to the BBB and the city for their total lack of business ethics and capabilities as an organization. DO NOT TRUST THEM WITH YOUR CLOTHING.

Huge, clean, reasonably priced.

Note: I’m referring to drop-​off service only.
This is my least favorite laundry service in the area. DON’T GO. RUDE, EXPENSIVE, AND CRAPPY SERVICE.
The people there are incredibly rude and their pricing is out of control. It costs a minimun of $ 10 to drop off laundry, even if you only have a few lbs to bring in. After 10 lbs you then get priced another $ 1 (this may have changed) for every extra pound. In comparison, other places in the areas have a minimun of $ 5 for the first first pounds and 60 cents for every extra pound.
Most recently, I brought in laundry and was given a ticket for my 5 lbs of laundry (this was only my second time there so I didn’t think about it) and the receipt/​pick-​up ticket said it would be $ 5.50, but then I went to pick up my laundry I was told it would cost $ 10…I said, ‘But, my receipt says it’s $ 5.50′ and they said «Well, the person who gave it to you must have made a mistake. Our minimum is $ 10.’ I clearly had a ticket that I was given that said I would have to pay $ 5.50 and they just wouldn’t budge and kept on repeating the same ting that «Our minimum is $ 10.» They had already done my laundry so I clearly couldn’t leave without it and they wouldn’t let me pay the price I was told. Why I had to pay for THEIR mistake (aka not training people correctly) is not clear to me, but I never would have dropped my laundry off there if I had seen it would cost $ 10 because I know other places are cheaper. I work 3 jobs and am really strapped for cash and time (which is the only reason I have to drop-​off my laundry at places in the first place, because I’m always working) and while $ 5 might not be a lot to some people, for me, every dollar counts, and I didn’t appreciate the way they handled the situation.

Big, clean & open ²⁴⁄₇!
It’s soo convenient to be able to do my laundry whenever. Especially on a bartender schedule.
Only reason I’m not giving 5 stars is because you HAVE to buy their laundry card and their soap vending machine sometimes doesn’t work (although the few times this has happened the attendant bought me a new one on the company card).
New (er) machines and fair prices.
Overall a great place 4.5 really.

This place is pretty solid. It’s gigantic, so I’ve never had a problem finding a washing machine or dryer, and I haven’t seen any fist fights break out over the carts either.
One of the great things is that you don’t have to bring quarters — you buy a card for a dollar and just refill it whenever necessary. A medium washer is $ 3.75 a load, the giant ones are about $ 6.50, and the dryers are 25 cents per 7 minutes. Not the cheapest place, but for the general convenience and cleanliness of the place I’ll pay a little more. I’ve never done the drop-​off service (Is laundry really that time consuming? Come on now.), but there are always tons of laundry bags around so I assume it’s good.
My only complaint is that the music can be pretty loud, so reading anything more complicated than Time Out NY is next to impossible.