Grace Cleaners

They have a home pick-​up /​delivery service for jobs above $ 25. After using it a few times, they asked me to bring my stuff downstairs in 20 minutes as their delivery person doesn’t want to walk up the stairs. Hard to call this delivery if you are not actually delivering it to my door…

On 6 individual visits I asked for shirts to washed and pressed, not dry cleaned. Never checked my bill till the last time and every time I got charged for dry cleaning. Despite complaining no let up in price. this place is an absolute discrace. Clearly over charging on purpose and playing dumb when questioned.

I am so upset by this business. The owner actually yelled at me. Not only were they extremely disrespectful but they denied any wrong doing and tried to blame me instead. I brought in a dress to be shortened and when I took it home it was still laying very long on the floor. Not sure if they even shortened it at all, or if they did it was only a tiny bit, not what I asked for when it was pinned (no one would want a dress to be on the floor). When I asked them and showed them, the owner yelled at me and said it must have «stretched» because I «already wore it.» He even waved his hands throwing them up in the air as if disgusted that I would ask for it to be redone. I would discourage anyone from coming here, I am so upset at how they treated me.

TERRIBLE! Stay away from this drycleaner. I dont think they even dryclean the clothes. My clothes look dirty and creased. Dont waste your money.

Really the worst experience dealing with a cleaners in my life. I read the Unilocal reviews before going but it was just really easy to get to so I decided use them. Worst mistake ever. Please do yourself a favor and do not ever use them. They over charge, give out bad information and are not helpful. That doesn’t even begin to deal with how the do (and in my experience the didn’t) wash and fold your clothes.
Like all the other reviews here say Grace Cleaners is the absolute worst place ever! Beware!

The worst place ever. They lost my pants, tops, ended up with clothes from others. Never feel like my clothes are being washed. It was convenient and close to my house. I’m done with this place. Trying green cleaners. Will give a review about it also.

I am really glad that I am not alone here in my feelings about Grace Cleaners. Maybe a month ago, I would have left a better review. My fiancé and I have been using this place since I moved in, mainly because it is so convenient — it just really is not worth the price.
Every once in a while I would have a somewhat frustrating experience with the woman who, I believe, is an owner. She has a thick accent, fine, but I know that she understands me but just plays like she doesn’t. I have wasted far too much time on the phone with her trying to get laundry and dry cleaning delivered or picked up.
They are slow — incredibly slow. It takes three days sometimes to get laundry back. if you call at the end of the day for delivery, forget it. Even if you call more than an hour before close. She is argumentative on the phone and then just goes silent
The guy who picks up and delivers the laundry and dry cleaning has a serious attitude. One time I did not have any money to tip him, and I got an eye full and a tongue cluck. Just really rude. Even when I made it up the next time, still rude.
The cleaning is not that great either — I have gotten back other people’s belongings before. Hopefully, they will not lose anything from the current wash and cleaning I have with them.
Do not waste your time, money or breath on this place, the convenience is really not worth it. if i could give zero stars, I would.

I just moved a few weeks ago and this place is right around the corner from where I live. I put my two cashmere sweaters as dry clean and then gave them my other clothes for wash and fold. My sweaters ended up in the wash and fold and now have shrunk to the point I can no longer wear them. When I called, the woman acted confused and I was as upfront about it as possible. They also «sent out» a pair of my nicest pants that I won’t get back for apparently two weeks. I don’t know what to do, or if there is even anything else I can do. They pretty much shrunk my entire wardrobe on top of that.

Worst place ever. They ruined my shirt and refused to pay or give me any credit.
Don’t go there ever. Don’t trust them

Rude, illegal credit card minimum and super slow turn around.

WARNING!!! DO NOT GO HERE!!! Grace Cleaners is right around the corner from me. I trusted them with an expensive article of clothing — a sports jacket. Interestingly enough, the owner mentioned it was a nice jacket when they took it from me. Then, coincidentally, they LOST it! GRACE CLEANERS LOST MY $ 1,500 JACKET! And they REFUSED to take responsibility. Now I have to take them to small claims court. The owner tried to hide behind the fact that she can barely speak English, and I spoke with two managers — one of them named Ben. Completely useless. AVOID THIS PLACE AT ALL COSTS. THERE’S ANOTHER DRY CLEANERS DOWN THE STREET!

I provided detergent because I don’t like the smell of standard cheap laundry detergent. Well, they didn’t use it (and I certainly didn’t get it back).
Signed,
Smelling Like A Cheap Laundromat

I’ve been coming here for a couple of years. I’ve never had a problem with them ruining any of my clothes, and they’ve almost always been able to get out stains. Not overly friendly, but the demeanor of the dry cleaner isn’t an important factor to me in evaluating my experience.
Credit card use requires $ 20 minimum. A laundered shirt will run you ~$ 2. Slacks ~$ 5.

This place is around the corner from my apartment, and has about average prices on dry cleaning. For some reason it takes quite a few days though.
What I’m really put off by is the large assortment of Jesus conversion pamphlets they have all over their counter. Dislike. I don’t need to be proselytized while getting my dry cleaning done, thanks.

Pants Lost — A Fall from Grace Cleaners
I just moved to the neighborhood and thought to myself «hey, there is a place really close with reasonable prices. If I give them clothes they will definitely clean them for money, right?» Wrong
I dropped off my suit pants a few days ago and asked the man behind the counter several times, «will these be done by Wednesday morning? I have job interview Wednesday at 2:00pm and I need these pants. If they won’t be ready I’d rather just hold on to them. I can wear them dirty. Literally the worst thing you could do would be to just hold on to my pants in a way that I can’t get to them.» The man behind the counter peered out at me from his lifeless doll eyes and assured me with a confident «yeah, they’ll be done by Wednesday.» I walked away thinking to myself «you’re totally going to ace that interview, especially with those nicely pressed pants. Doll Eyes was acting kind of weird, but that shouldn’t stop them from cleaning my pants on time.» I was wrong, I was so wrong.
I showed up this morning and guess who didn’t have my pants. Doll Eyes was back behind the counter. I politely asked him why he assured me that they would be done when they weren’t; he just shrugged and made a half-​assed excuse about a «mess up order yesterday.» He wasn’t apologetic and his body language seemed to say «F@3k you.» At this point I must’ve looked pretty irate. That is when he busted out a gem of a solution to my problem «why don’t you come back later? Like after 5? That work?» I shook my head and silently turned around knowing that getting my pants was just not in the cards.
So off I stroll… pant-​less to my interview. I should have never listed that guy as a character reference.

Do not ever go to Grace Cleaners regardless of convenience. They treat their customers poorly, are inefficient, and damage clothing. I was recently blatantly charged $ 20 for $ 12 of services. I returned with an itemized receipt in hand they refused to credit me. I’ve had to take this up with my banks and will not be returning to Grace Cleaners again.
Considering there are many other options, don’t subject yourself to Grace Cleaners abuse.

Due to an error on their part, they shrunk my down coat so that it is now unwearable. They then claimed it would be inspected to see what went wrong and ‘fixed.”
I argued that it was not possible to fix it now that it was so badly shrunk, and that I wanted compensation and wanted to speak to the owner. The guy (who barely speaks English) went nuts! He demanded that I give them a chance to fix it and critized my lovely Austrian down coat for being used «anyway».
My advice: STAY AWAY! There are many other dry cleaners in the neighborhood!

Having a dry cleaner right next to your house seems awesome, too bad these people are terrible. They opened up about a year ago and have been using them since — but I just had share this nasty experience.
A few days ago I dropped off some clothes for my girlfriend that she needed done. After I picked them up for her and brought them home, she opened up the garment bag to find that the hem on one of her dresses was undone. She’d only gotten to wear the dress once.
When we went back to discuss the situation, they blamed her for owning «a cheap dress», didn’t fess up for ruining it, and kept us there for 10 minutes discussing the issue amongst themselves before determining that they can charge us half price to fix their own error.
They tried arguing to my girlfriend about clothing construction which was sort of moot considering she’s quite adept at sewing. Simply put, they tried to pin the blame on her and refused to take any responsibility. For anyone who lives in this area, you know that you can basically throw a stone in any direction and hit a dry cleaners. Why they refused to provide decent customer service is beyond me.
Needless to say, we took our business elsewhere.

STAY AWAY! Been going here for about a year and have had major problems recently. First off the guy at the counter argued with me when I went to pick up some clothes I had cleaned. The bill came to $ 18.00 and he said they had a twenty dollar credit card minimum. What?! Being a business owner I know you are not allowed to have more than a $ 10 minimum on any visa card purchase and no minimum allowed if it is a bank card, which this was. Eventually the guy took the card but was completely rude and nasty about it. Oh and suddenly my shirts magically weren’t and still aren’t ready. Also whatever they switched their detergent to with the by the pound laundry is making my skin itch like crazy. Bad customer service, poor business practices, and cheap detergent makes me to unable to recommend anyone do business here.