Flash Exterminating

After another company that would have us waiting all day, we tried Flash. They actually come regularly and call first to not miss the appointment, I have been very happy and bug free.

Living in NYC you tend get unwanted house guest. I did not have the patience to wait for my management company to send someone so I called Flash from a quick google search. The guy was knowledgeable or perhaps I am just ignorant. But I had no guest issues within a few days. He even informed me on how to get reimbursed for the expense. I would recommend Flash.

This has to be the worst service I have ever seen in my life… I had wildlife living in my attic and I called them to get the wild life out (I did not know what it was but was leaning more towards raccoons). This raccoon gave birth in my attic as well… The first time they came, they put a live trap outside and charged me $ 200 right away. Then I called them said the trap isn’t working to come back and find a different solution. He came back and didn’t even want to climb into the attic to see where she was coming in and out from. He told me to go look myself… I said what am I paying you for? If I wanted to look myself I wouldn’t have called you!.. So I called his boss… UNBELIEVABLE… he told me he would come out there himself and take a look and take care of the problem. So I made and appointment for him to come out to my house… he never showed up. When I called he said he was driving to me. an hour later which was already 10pm and he still wasn’t there I called and said do not come anymore its too late, come in the morning and ill go to work late and wait for you but make sure you come at 9am. He said yes of course no problem, I will even come earlier then 9 am… Okay the next morning 9am rolls around… no one… 9:30am I called him… Where are you? He said I am driving to you… I said you have been driving to me since last night and some how you can never make it on time. I said I didn’t go to work because I am waiting for you and you are taking your sweet time waking up in the morning. I said you made an apt already twice and failed to keep it… This is very unprofessional… He said «well I don’t know what you want me to tell you», I said what time are you going to be here, he said probably another 20 – 30 minutes… I said don’t come at all! This is just unbelievable! Very unprofessional and I don’t know how they are even open! I would never recommend them to ANYONE!

I contacted my landlord for a mice problem in my kitchen. I did my research and knew that poison and traps would just be a band-​aid solution. Steel Wool, Cement or properly applied steel mesh need to block EVERY opening where mice can travel into a space. When the exterminators came last month they put down a few black boxes which were traps and poison. They put down a small piece of mesh that did not cover a very long opening along the backside of my kitchen cabinets. To their credit (and my knowledge) the exterminators provided the service that they were paid to do — not by me but by management. When I asked about blocking openings to really solve the problem they said that was a different service. AS in thats an additional service that cost more. Here is where it becomes unacceptable, unprofessional and frankly unwise. I called Flash Exterminating today to request they come back to «proof» my kitchen by identifying and blocking the openings properly. Whoever I spoke to on the phone, a woman, because I can’t say lady, was incredibly rude, unprofessional and has now cost them many customers as I know several building owners who regularly provide extermination and would have tried their service. I explained that they came before and I wanted to request a specific service, not just poison and traps but blocking openings, she proceeded to cut me off and say «The exterminators have to come out its $ 45 then tell you what needs to be done.» I simply wanted to avoid them coming and not solving my problem so I wanted to specify my needs. When she told me she couldn’t’ help me cause she «is not an exterminator and just works in the office.» I said I would find another service to which she replied «good.» When will businesses learn that good customer service goes a long way and bad service can end a business. No one is happy to have to call an exterminator. It would benefit them to have someone who is moderately knowledgeable and pleasant on the phone to make an unpleasant phone call one that would make customers write great reviews and give referrals instead of writing ones like this. Do Not Use This Service.

Great Exterminating services, carrying extermination products that are difficult to find.